Global Corporate Trust Escrow Client Manager

U.S. Bank

Global Corporate Trust (GCT) Escrow Client Manager managing Corporate Trust client relationships. Involvement in business development and operational challenges to enhance service quality.

Posted 6/27/2026full-timeCharlotte • California, North Carolina, Ohio, Wisconsin • 🇺🇸 United StatesSeniorLeadWebsite

About the role

Key responsibilities & impact

Develop and maintain relationships with Corporate Trust clients
Manage the value of client relationships to the organization
Review and accept new client relationships based on business line account acceptance policies and procedures
Provide quality service based on client needs, wants, and expectations
Align actions accordingly and remain sensitive and responsive to both internal and external clients
Build distinctive predictable levels of service
Resolve problems quickly and effectively
Work closely with new business development staff
Identify business risks and operational challenges and take steps to mitigate risk
Coordinate the development and implementation of operational changes within the unit
May be responsible for meeting certain revenue, new business and expense goals
May manage staff, hire new staff, and/or train staff to successfully meet business objectives

Requirements

What you’ll need

Bachelor’s degree, or equivalent work experience
Typically 10 or more years of relevant experience
Advanced knowledge of corporate trust and investment instruments
Thorough knowledge of account management, trust operations, project management, and legal regulations
Advanced knowledge of the applicable trust line of business, its products, processes, and related bank and regulatory regulations
Ability to develop new business
Effective management skills to include planning, budgeting, and people management
Ability to resolve complex problems with minimal guidance
Ability to communicate quickly with clients to resolve client issues and disputes
Effective interpersonal, verbal and written communication skills

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Corporate TrustInvestment InstrumentsAccount ManagementTrust OperationsProject ManagementLegal RegulationsBusiness DevelopmentPlanningBudgetingPeople Management

Soft Skills

Interpersonal SkillsVerbal CommunicationWritten CommunicationProblem SolvingClient Relationship ManagementSensitivity to Client NeedsResponsivenessTeam CollaborationConflict ResolutionAdaptability

Certifications

Bachelor’s Degree