Client Partner

• Reporting to a Director, the Senior Manager serves as the project lead and is accountable for strategic planning, project formulation/scoping, scenario planning, cost estimating and relationship management that supports the conversion of the client’s branded assets to a new identity/logo.
• The Senior Manager then oversees the project as it moves into subsequent implementation and roll-out phases while ensuring that the client’s needs are met.
• Consulting with clients about all elements for project scope and delivery, providing a high-level of expertise and instilling confidence in the client.
• Work with the client and BrandActive’s team to define the scope of brand transition across all branded asset categories (e.g. signage, ID badges, website, etc.).
• Develop several high-level scenarios to achieve brand launch and completion objectives using cost, time, quality, and impact as the key variables.
• Provide senior leadership and their Board the information they need to make fiscally responsible brand decisions.
• Establish high-level transition strategies by branded asset category with priority given to those categories which are required for brand launch and have longer lead times.
• Formulate and comprehend overall implementation financials and to evaluate the implications of alternative strategy approaches on these financials at a macro and micro level.
• Develop cost estimates based on developed transition strategies.
• Define the high-level processes required to support an efficient implementation process.
• Create a high-level project communications plan to ensure engagement of all project constituents.
• Define the project organization required to execute the brand transition in a way that ensures achievement of client goals and desired outcomes.
• Lead the project team, allocating and utilizing resources in an efficient manner and maintaining a co-operative, motivated and successful team.
• Communicate project status regularly (e.g. using dashboard reports) and escalate issues to stakeholders, sponsor(s), and senior leadership as required.
• Manage project deliverables in line with approved project plans.
• Manage or coordinate partners and work groups engaged in project delivery.
• Reviews and assists with the creation of statements of work and change orders to extend or change the project.
• Lead internal projects and client-facing (or conference call) meetings.
• Develop and maintain detailed project plans (following PMI methodologies).
• Record, track and manage project issues and risks, escalating concerns when necessary.
• Manage project scope and change control.
• Monitor project progress and performance.
• Monitor the project budget.
• Create and present deliverables, and facilitate approval of recommendations.
• Lead and coach team members by providing individualized feedback and development opportunities that foster career progression.
• Manage team performance by addressing concerns proactively, conducting annual reviews, annual development meetings and offering constructive feedback regularly.
• Own your growth by setting and updating development goals, actively seeking feedback, and aligning your aspirations with business goals.
• Contribute to internal initiatives that impact the client and/or team member experience such as our EDI Advisory Committee, Community Impact Committee, or our Social Committee.
• Bring forward smarter, faster, better solutions to processes and identify opportunities to be more agile in day-to-day activities.

Senior Manager, Client Engagement

• Oversee and execute campaigns for larger, strategic accounts
• Maintain strong relationships across multiple client stakeholders and departments
• Own and drive client happiness through fast response times
• Manage multiple programs simultaneously with varying workload
• Partner closely with cross-functional internal stakeholders

Senior Client Success Manager

• Own the day-to-day management, performance, and satisfaction of a portfolio of dealership clients across Canada
• Act as their strategic partner, guiding campaign execution, analyzing results, recommending improvements, and ensuring they get the most value from the Vicimus product suite
• Manage end-to-end campaign execution for your assigned accounts, including configuration, optimization, QA, and product utilization
• Host monthly strategy sessions with clients to review performance, highlight insights, and discuss new opportunities
• Prepare, analyze, and present monthly results, recommending strategies to improve ROI and customer engagement
• Participate in internal team meetings, sharing client updates, opportunities, risks, and feedback
• Develop and maintain strategic account plans that support long-term client success and revenue growth
• Monitor key metrics and KPIs to identify trends, risks, and performance opportunities
• Understand client goals and challenges, providing thoughtful solutions that align with their business objectives
• Identify upselling opportunities and present additional products or services that enhance client results
• Onboard new clients, providing smooth transitions, training, and ongoing support
• Educate clients on Vicimus products to ensure they are leveraging all available features
• Respond to Level 1 support inquiries and guide clients through basic system usage questions
• Submit and track Level 2 technical tickets, including feature requests and product issues
• Collaborate with the Creative Team to develop visually compelling marketing assets
• Build strong client relationships through consistent communication and proactive outreach
• Anticipate and address potential issues, initiating save procedures if required
• Contribute ideas and feedback to improve internal processes and the overall product ecosystem

Client Success Manager – Automotive

• lead innovative account management strategies
• focus on growing profitability and deepening client relationships within a portfolio of Global Multi-National accounts
• grow and increase the non-transactional revenue of their portfolio
• research the marketplace and competitor products and services
• develop an in-depth understanding of key business drivers and the competitive position of clients
• lead the global efforts for assigned portfolio across 4 regions and 50+ countries
• lead sales efforts to deliver multiple revenue streams
• increase profitability by proactively identifying new opportunities
• develop creative pricing strategies and contribute to ongoing client P&L management
• enhance the American Express Global Business Travel value proposition through policy consultation and technology road mapping.

Client Management Manager

• Leading a team of technical consultants and business analysts to manage consulting clients and technical projects
• Developing and maintaining client relationships
• Implementing life reinsurance solutions and services to clients
• Overseeing the accurate collection, documentation, and analysis of business requirements for client projects
• Providing training in the use of the TAI system and reinsurance processes

Manager, Client Delivery

• Drive the success of one of Maple's primary revenue segments, balancing revenue growth and margin with long-term partner success and satisfaction
• Lead and develop a team of individual contributors through coaching, feedback and high accountability, building their confidence to handle complex partner scenarios with minimal guidance
• Coach in the moment by shadowing partner calls, sitting in on key meetings and running real-time coaching to raise the bar on how the team shows up, especially through complex, non-standard renewal cycles
• Represent Maple in strategic partner engagements and high-stakes escalations in both English and French, supported by leadership where needed, and keep alignment strong with operational stakeholders across the portfolio
• Execute and improve the workflows that shape your team's day-to-day—solving for partner experience, operational performance and revenue impact
• Bring the voice of the partner and patient into the business, pairing feedback with deep segment and industry knowledge to inform forward-looking team decisions and Business Development strategy
• Support Client Success leadership on cross-functional work with Marketing, Data, Finance and Operations—bringing your team's insights into the conversation and translating decisions back to the team.

Manager, Client Success – Bilingual, French/English

• Manage end-to-end campaign execution for your assigned accounts, including configuration, optimization, QA, and product utilization
• Host monthly strategy sessions with clients to review performance, highlight insights, and discuss new opportunities
• Prepare, analyze, and present monthly results, recommending strategies to improve ROI and customer engagement
• Participate in internal team meetings, sharing client updates, opportunities, risks, and feedback
• Develop and maintain strategic account plans that support long-term client success and revenue growth
• Monitor key metrics and KPIs to identify trends, risks, and performance opportunities
• Understand client goals and challenges, providing thoughtful solutions that align with their business objectives
• Identify upselling opportunities and present additional products or services that enhance client results
• Share client-driven insights to support product development and feature planning
• Onboard new clients, providing smooth transitions, training, and ongoing support
• Educate clients on Vicimus products to ensure they are leveraging all available features
• Respond to Level 1 support inquiries and guide clients through basic system usage questions
• Submit and track Level 2 technical tickets, including feature requests and product issues
• Collaborate with the Creative Team to develop visually compelling marketing assets
• Build strong client relationships through consistent communication and proactive outreach
• Anticipate and address potential issues, initiating save procedures if required
• Contribute ideas and feedback to improve internal processes and the overall product ecosystem

Client Success Manager

Bilingual Client Success Manager

• Serve as the primary day-to-day contact for a portfolio of SmartCare clients
• Build trusted relationships with HR, Payroll, and business stakeholders
• Conduct regular client check-ins to ensure satisfaction and proactively address concerns
• Manage customer inquiries and triage service issues or escalations to the appropriate internal teams
• Act as the voice of the customer by communicating client priorities and feedback internally
• Coordinate ongoing SmartCare service requests between clients and internal consultants
• Manage client monthly service hours, monitor utilization, and ensure engagements remain within scope
• Review and approve consultant time entries related to assigned client engagements
• Prioritize work requests and coordinate timely delivery of client needs
• Track deliverables, open items, and engagement progress using project coordination tools
• Organize client meetings, prepare agendas, document meeting notes, and follow up on action items
• Monitor engagement health and communicate risks, capacity concerns, or scope changes to leadership
• Provide regular status updates and engagement summaries to clients
• Communicate effectively with both technical and non-technical stakeholders
• Maintain accurate documentation of client discussions, decisions, and action items
• Identify opportunities to improve customer experience and service delivery processes
• Share customer feedback to help improve SmartCare services
• Help clients maximize the value of their HCM platform within their managed services agreement

Client Engagement Partner

• Lead new business development efforts focusing on institutional and intermediary prospects
• Develop and execute a clear sales strategy aligned with Canadian growth objectives
• Maintain accurate reporting of sales activity and pipeline development
• Identify and generate new business opportunities for revenue growth
• Collaborate with Institutional Clients team on cross-selling efforts
• Partner with the Head of Consultant Relations to cover key investment consultants
• Contribute to business intelligence and executive reporting related to sales and marketing activities
• Represent Fiera Capital at industry conferences to increase brand awareness and engage investors

Senior Client Manager – Institutional and Intermediary Sales, Private Markets

• Own and lead the external and client communications function across the organization, setting strategy, standards, and priorities that advance corporate objectives and protect reputation
• Define and maintain a clear external and client communications framework, including audience segmentation, messaging hierarchy, channel strategy, and governance
• Ensure all client-facing and external communications are strategic, consistent, high-quality, and aligned to corporate positioning, brand, and regulatory requirements
• Act as the central point of accountability for how the organization communicates externally — balancing proactive storytelling, client clarity, and reputational risk management
• Establish clear success metrics and regularly evaluate the effectiveness of external and client communications efforts
• Lead enterprise-level corporate communications activities, including: Corporate narrative and positioning, Executive and enterprise announcements, Issues management and reputational risk support, Crisis communications planning and response, Cyclical client/member touchpoints including quarterly client briefings and bi-annual Peer Group meetings, etc.
• Partner closely with Finance, the Corporate Secretary office, Legal, Risk, Regulatory Affairs and senior leadership to manage sensitive, high-impact, or time-critical communications
• Provide strategic communications leadership for Central 1’s core lines of business — Payments, Treasury and Corporate — applying the enterprise external communications strategy to portfolio-specific needs
• Translate line-of-business priorities, initiatives, and changes into clear, client-focused communications that support understanding, adoption, and engagement.
• Lead annual and quarterly external and client communications planning, ensuring resourcing and sequencing align with enterprise priorities
• Serve as a strategic advisor and decision-maker, not an order taker, on what, when, and how the organization communicates externally
• Provide leadership, coaching, and direction to communications team members and contractors supporting external and client communications.

Senior Manager, External & Client Communications

• Shape the experience enabling US clients to access their accounts across different lines of businesses.
• Identify key gaps to existing controls and develop a multi-year client authentication roadmap.
• Lead projects to introduce authentication capabilities.
• Serve as an advisor on client authentication roadmaps and standards for other regions.

Senior Manager, Fraud Strategy – Client Authentication

• overseeing daily operational performance for assigned client(s)
• managing operations teams to provide quality administrative services
• collaborating with support areas such as technology and customer care
• serving as the primary contact for clients regarding daily service delivery
• assisting the Senior Client Manager/Client Leader in delivering top-notch solutions

Defined Benefits Client Manager

• Manage a portfolio of client accounts.
• Maintain account health, retention, and client satisfaction.
• Serve as the day-to-day relationship lead across active engagements.
• Support account planning and identify opportunities for expansion.
• Ensure client priorities remain aligned with business objectives and Verndale commitments.
• Identify opportunities for additional services and solutions.
• Help develop account plans that align client goals with Verndale capabilities.
• Collaborate with internal teams to shape proposals and recommendations.
• Coordinate key client interactions across the Verndale team to ensure clients experience Verndale as one team.
• Monitor account performance, forecasts, and delivery progress.
• Support renewal discussions and account planning efforts.

• Serve as primary relationship owner for assigned accounts across all business needs.
• Develop trusted advisor relationships across executive and operational stakeholders.
• Establish and maintain account engagement plans and communication cadence.
• Conduct regular business reviews (QBRs/EBRs) to assess value realization and future priorities.
• Act as internal advocate for client needs and expectations.
• Monitor client satisfaction indicators and proactively address risk signals.
• Coordinate internal resources to resolve service, delivery, support, or escalation issues.
• Identify whitespace opportunities and emerging client initiatives.
• Generate qualified expansion opportunities and transition active selling motions to AE ownership.

Client Partner jobs in Canada

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Senior Manager, Client Engagement

Senior Client Success Manager

Client Success Manager – Automotive

Client Management Manager

Manager, Client Delivery

Manager, Client Success – Bilingual, French/English

Client Success Manager

Bilingual Client Success Manager

Bilingual Client Success Manager

Client Engagement Partner

Senior Client Manager – Institutional and Intermediary Sales, Private Markets

Senior Manager, External & Client Communications

Senior Manager, Fraud Strategy – Client Authentication

Defined Benefits Client Manager

Client Success Manager

Client Partner