Manager, Client Success – Bilingual, French/English

Maple (getmaple.ca)

Manager, Client Success leading channel partnerships at Maple, a top Canadian healthcare platform. Transforming client relationships and driving revenue growth in a bilingual environment.

Posted 7/6/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSenior💰 CA$105,000 - CA$125,000 per yearWebsite

About the role

Key responsibilities & impact

Drive the success of one of Maple's primary revenue segments, balancing revenue growth and margin with long-term partner success and satisfaction
Lead and develop a team of individual contributors through coaching, feedback and high accountability, building their confidence to handle complex partner scenarios with minimal guidance
Coach in the moment by shadowing partner calls, sitting in on key meetings and running real-time coaching to raise the bar on how the team shows up, especially through complex, non-standard renewal cycles
Represent Maple in strategic partner engagements and high-stakes escalations in both English and French, supported by leadership where needed, and keep alignment strong with operational stakeholders across the portfolio
Execute and improve the workflows that shape your team's day-to-day—solving for partner experience, operational performance and revenue impact
Bring the voice of the partner and patient into the business, pairing feedback with deep segment and industry knowledge to inform forward-looking team decisions and Business Development strategy
Support Client Success leadership on cross-functional work with Marketing, Data, Finance and Operations—bringing your team's insights into the conversation and translating decisions back to the team.

Requirements

What you’ll need

5+ years of enterprise account management experience, with a track record of meeting or exceeding revenue targets
2+ years of people leadership experience on a Sales or Client Success team—with a real track record of coaching and developing early-career talent into confident, independent operators
Experience navigating long, complex client cycles and non-standard renewals—you know how to move strategically when there's no playbook to lean on
Proven ability to lead cross-functional initiatives end-to-end, especially alongside data and operations teams
Professional fluency in both French and English, with the confidence to lead strategic partner conversations, coaching and escalations in either language
High comfort with ambiguity and shifting priorities—you're hands-on, you bring structure where it's missing and you're energised by building
Alignment with Maple's values, and the ability to live and model them for your team
Nice to have: Experience in SaaS, health benefits, digital health, healthcare, insurance or other client-centric tech environments. Industry is less important than the leadership and coaching pattern you bring.
Nice to have: Hands-on experience with Salesforce, Looker or similar tools.

Benefits

Comp & perks

Maple for you and your family: 24/7 access to general practitioners, pediatrics and mental health therapy for you and your family. Care starts on day one
Comprehensive health coverage: Medical, dental and life insurance because your peace of mind—and your loved ones—matter most
Health spending account: Extra funds to cover the essentials that make a difference, from new glasses to specialised therapy
Flex benefits: An annual budget built for your growth and well-being. Use it for professional development, wellness expenses or a one-time boost to your retirement savings. You choose what matters most
Health days: Life happens. We provide 10 dedicated days for rest, medical appointments or caregiving, so you can show up at your best
Destination days: Work from anywhere. Enjoy the flexibility to work internationally in eligible countries for up to five days per year
Group retirement savings plan: We're here for the long haul. Invest in your future with our group retirement plan

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Revenue Target AchievementCoaching and DevelopmentStrategic Partner EngagementOperational Performance ImprovementClient Success Strategy

Soft Skills

High AccountabilityAdaptability to AmbiguityEffective CommunicationTeam BuildingProblem Solving