Maple (getmaple.ca)

Customer Success Manager

• Be the operational support that helps our reseller partnerships run smoothly.
• Own the day-to-day coordination that keeps programs on track, including maintaining accurate records, preparing program reports, supporting onboarding and renewals.
• Ensure timely and clear communication with partners.
• Help create a reliable, seamless experience for both our reseller partners and the customers they support.
• Bring structure to ambiguity and enjoy work that blends coordination, communication, and problem-solving.

Bilingual Client Success Coordinator, French/English

Product Designer

• Play a central role in shaping a best-in-class care delivery experience, helping millions of Canadians navigate consultations and receive care with confidence and ease.
• Lead complex, high-impact patient-facing end-to-end experiences, operating with a high degree of autonomy from discovery through delivery and iteration.
• Shape product direction alongside Product and Engineering, influencing prioritization, framing opportunities, and guiding the long-term strategy for Maple’s care delivery platform.
• Raise the bar for craft, usability, accessibility, and systems thinking, contributing to our design system and ensuring consistency across multiple surfaces and workflows.
• Drive clarity and alignment across teams, using strong communication, documentation, and facilitation to help cross-functional partners make informed decisions.
• Strengthen design operations and team effectiveness, improving processes, championing best practices, and supporting a healthy, collaborative product culture.

Senior Product Designer

Operations

• Build and lead Maple’s Commercial Operations function, integrating sales operations, client success operations, and enablement under a unified strategy.
• Partner closely with cross-functional leaders to shape Maple’s go-to-market execution, enabling scalable growth across multiple distribution channels.
• Lead the optimization of forecasting, commission, and performance frameworks that drive accountability and insight.
• Strengthen the connection between data and decision-making — from pipeline visibility to renewal analytics — empowering leadership with actionable intelligence.
• Oversee Salesforce and the broader commercial tech stack, ensuring systems support strategic outcomes, not just transactions.
• Collaborate with Finance, Product Marketing, and Clinical Operations to drive alignment, simplify workflows, and enhance visibility across teams.
• Lead and mentor a small, high-performing team that blends analytical strength with operational creativity.

Director, Commercial Operations

• Support Maple’s employer partners by ensuring seamless onboarding, engagement, and ongoing adoption of Maple’s services.
• Strengthen client relationships through exceptional communication and proactive problem-solving in both French and English.
• Act as a trusted partner for employers by helping them maximize the value of their Maple programs.
• Gather and share client feedback to help shape improvements to Maple’s processes, products, and client experience.
• Contribute to team and company growth by consistently delivering on performance goals and supporting renewal conversations.
• Within your first 90 days, you’ll complete onboarding and training on Maple’s products, processes, and systems.
• You’ll build relationships with your teammates, cross-functional partners, and clients, and start joining client meetings to better understand employer partner needs and expectations.
• Over the next 12–18 months, you’ll manage your own portfolio of employer clients, ensuring strong adoption and satisfaction of Maple’s programs.
• You’ll identify opportunities to enhance program performance, contribute to renewals and expansions, and provide actionable feedback from clients to influence Maple’s product and service roadmap.
• You’ll also have opportunities to lead the implementation of client projects, ensuring delivery on time and to high standards.

Bilingual Client Success Associate – French/English

Software Engineer

• Lead and grow a high-performing engineering organization including backend, frontend, mobile and QA teams
• Set and communicate a clear engineering vision aligned with Maple’s mission, product strategy, and long-term growth goals
• Drive adoption and integration of AI-powered tools and workflows to enhance developer productivity and product capabilities
• Own delivery excellence, ensuring teams meet commitments on quality, performance, and timelines
• Partner cross-functionally with Product, Design, Data, and Operations and report to the CTO
• Establish and evolve engineering processes, practices, and tools to improve productivity, maintainability, and scalability
• Champion technical quality including code standards, architecture reviews, observability, and operational readiness
• Develop and mentor engineering leaders and shape org design and guild structures
• Operationalize engineering metrics and an engineering operating system to improve stability, throughput, and developer experience

Bilingual Client Success Coordinator, French/English

Senior Product Designer

Director, Commercial Operations

Bilingual Client Success Associate – French/English

Vice President, Engineering