Bilingual Client Success Manager

Vicimus

Bilingual Customer Service Manager managing dealership client campaigns and supporting their growth at Vicimus. Collaborating with teams and maintaining client satisfaction in a fast-paced environment.

Posted 7/5/2026full-timeNova Scotia • 🇨🇦 CanadaJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Manage end-to-end campaign execution for your assigned accounts, including configuration, optimization, QA, and product utilization
Host monthly strategy sessions with clients to review performance, highlight insights, and discuss new opportunities
Prepare, analyze, and present monthly results, recommending strategies to improve ROI and customer engagement
Participate in internal team meetings, sharing client updates, opportunities, risks, and feedback
Develop and maintain strategic account plans that support long-term client success and revenue growth
Monitor key metrics and KPIs to identify trends, risks, and performance opportunities
Understand client goals and challenges, providing thoughtful solutions that align with their business objectives
Identify upselling opportunities and present additional products or services that enhance client results
Share client-driven insights to support product development and feature planning
Onboard new clients, providing smooth transitions, training, and ongoing support
Educate clients on Vicimus products to ensure they are leveraging all available features
Respond to Level 1 support inquiries and guide clients through basic system usage questions
Submit and track Level 2 technical tickets, including feature requests and product issues
Collaborate with the Creative Team to develop visually compelling marketing assets
Build strong client relationships through consistent communication and proactive outreach
Anticipate and address potential issues, initiating save procedures if required
Contribute ideas and feedback to improve internal processes and the overall product ecosystem

Requirements

What you’ll need

2+ years in customer success, account management, or client-facing roles (experience with SaaS or digital solutions is an asset)
Bilingual in French & English with excellent written and verbal communication in both languages
Automotive industry or dealership marketing experience is strongly preferred
Strong understanding of digital marketing strategies, especially within the automotive retail space
Demonstrated ability to interpret performance data and communicate insights clearly to clients
Tech-savvy and marketing-savvy, with the ability to learn new tools quickly
Proven ability to prioritize, multitask, and respond quickly to client needs
A strong grasp of the sales cycle, customer retention, and upselling
Exceptional communication skills—confident, persuasive, and clear
A proactive, reliable, “get-it-done” attitude
A passion for helping clients succeed and building long-lasting relationships

Benefits

Comp & perks

Opportunity to work with leading automotive dealerships across the country
Collaborative team culture with supportive leadership
Exposure to innovative marketing technologies and evolving product lines
Opportunities for professional growth across Client Operations, Marketing, and Product

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Campaign ConfigurationOptimizationKPI MonitoringData AnalysisUpselling StrategiesClient OnboardingTechnical SupportSaaS SolutionsAutomotive MarketingPerformance Insights

Soft Skills

Exceptional CommunicationProactive AttitudeMultitaskingClient Success FocusPersuasive Skills