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About the role
Key responsibilities & impact- Manage end-to-end campaign execution for your assigned accounts, including configuration, optimization, QA, and product utilization
- Host monthly strategy sessions with clients to review performance, highlight insights, and discuss new opportunities
- Prepare, analyze, and present monthly results, recommending strategies to improve ROI and customer engagement
- Participate in internal team meetings, sharing client updates, opportunities, risks, and feedback
- Develop and maintain strategic account plans that support long-term client success and revenue growth
- Monitor key metrics and KPIs to identify trends, risks, and performance opportunities
- Understand client goals and challenges, providing thoughtful solutions that align with their business objectives
- Identify upselling opportunities and present additional products or services that enhance client results
- Share client-driven insights to support product development and feature planning
- Onboard new clients, providing smooth transitions, training, and ongoing support
- Educate clients on Vicimus products to ensure they are leveraging all available features
- Respond to Level 1 support inquiries and guide clients through basic system usage questions
- Submit and track Level 2 technical tickets, including feature requests and product issues
- Collaborate with the Creative Team to develop visually compelling marketing assets
- Build strong client relationships through consistent communication and proactive outreach
- Anticipate and address potential issues, initiating save procedures if required
- Contribute ideas and feedback to improve internal processes and the overall product ecosystem
Requirements
What you’ll need- 2+ years in customer success, account management, or client-facing roles (experience with SaaS or digital solutions is an asset)
- Bilingual in French & English with excellent written and verbal communication in both languages
- Automotive industry or dealership marketing experience is strongly preferred
- Strong understanding of digital marketing strategies, especially within the automotive retail space
- Demonstrated ability to interpret performance data and communicate insights clearly to clients
- Tech-savvy and marketing-savvy, with the ability to learn new tools quickly
- Proven ability to prioritize, multitask, and respond quickly to client needs
- A strong grasp of the sales cycle, customer retention, and upselling
- Exceptional communication skills—confident, persuasive, and clear
- A proactive, reliable, “get-it-done” attitude
- A passion for helping clients succeed and building long-lasting relationships.
Benefits
Comp & perks- Opportunity to work with leading automotive dealerships across the country
- Collaborative team culture with supportive leadership
- Exposure to innovative marketing technologies and evolving product lines
- Opportunities for professional growth across Client Operations, Marketing, and Product
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Campaign ExecutionPerformance Data InterpretationKPI MonitoringUpselling StrategiesClient OnboardingSaaS SolutionsAccount ManagementTechnical SupportMarketing Asset DevelopmentClient Success
Soft Skills
Proactive AttitudeExceptional CommunicationMultitaskingProblem-SolvingClient-Focused