Client Success Manager

Verndale

Manager, Client Success leading client relationships focused on revenue growth and client satisfaction. Working with clients and internal teams at a digital experience agency.

Posted 6/27/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

MagentoSitecore

About the role

Key responsibilities & impact

Manage a portfolio of client accounts.
Maintain account health, retention, and client satisfaction.
Serve as the day-to-day relationship lead across active engagements.
Support account planning and identify opportunities for expansion.
Ensure client priorities remain aligned with business objectives and Verndale commitments.
Identify opportunities for additional services and solutions.
Help develop account plans that align client goals with Verndale capabilities.
Collaborate with internal teams to shape proposals and recommendations.
Coordinate key client interactions across the Verndale team to ensure clients experience Verndale as one team.
Monitor account performance, forecasts, and delivery progress.
Support renewal discussions and account planning efforts.

Requirements

What you’ll need

5-8 years in Client Success, Account Management, consulting, agency, technology, or professional services environments.
Experience managing portfolios of clients focused on digital services and/or eCommerce solutions, including web, platform, or commerce implementations with technologies such as Sitecore, Contentstack, Webflow, Optimizely, Shopify, Magento/Adobe Commerce, or BigCommerce.
Experience supporting complex client engagements.
Strong communication and relationship management skills.
Comfortable coordinating across multiple teams and workstreams.
Organized, proactive, and able to manage competing priorities.
Bachelor's degree or equivalent experience preferred.

Benefits

Comp & perks

Generous paid company holidays, vacation, and paid sick time to every employee starting on day one.
Top-of-the-line Health Insurance, plus monthly perks customized to meet individual employees’ needs.
Regular training and professional development to move careers forward.
Support for a healthy work/life balance.
Fully remote enabled and embrace the evolving definition of the workplace.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Client SuccessAccount ManagementDigital ServiceseCommerce SolutionsWeb ImplementationsPlatform ImplementationsCommerce ImplementationsPortfolio ManagementAccount PlanningPerformance Monitoring

Soft Skills

CommunicationRelationship ManagementOrganizational SkillsProactivityCoordinationClient SatisfactionRetention ManagementTeam CollaborationProblem SolvingPrioritization

Certifications

Bachelor's Degree