Verndale

Vice President

• Develop and own the overarching delivery vision and strategy, aligning it with organizational goals and growth plans.
• Partner with executive leadership to evolve delivery models that scale across practices and client types.
• Lead the transformation of the PM discipline into a high-performing delivery function focused on outcomes, not tasks.
• Lead continuous improvement initiatives that enhance delivery quality, consistency, and efficiency.
• Design, implement, and maintain a unified delivery framework that integrates all practice areas but allows for process variation by engagement type.
• Establish governance structures, success metrics, and reporting to measure delivery health across all engagements.
• Champion delivery best practices and enforce standards for quality, risk management, and client communication standards.
• Directly oversee delivery leaders within each practice, ensuring consistency in execution.
• Partner with Practice Leads to align delivery capability and resourcing with practice development roadmaps.
• Drive collaboration across departments to break down silos and create a cohesive delivery ecosystem.
• Continue leadership of the Project Management Office, evolving it from a function-specific group to an enterprise-level center of excellence.
• Own the delivery career framework, competency models, and growth paths for PMs and Delivery Leaders.
• Develop and mentor PMO leadership and delivery managers by building a structured enablement program that raises delivery maturity and develops future leaders.
• Partner with Finance and Operations to ensure delivery teams meet margin, utilization, and revenue targets.
• Own delivery performance across the portfolio, including margin, predictability, utilization, and quality.
• Support business development through scoping, estimation, and pre-sales engagement when necessary.
• Build a culture of empowered delivery ownership, accountability, and transparent communication within delivery teams.
• Coach Delivery Leaders and PMs to elevate leadership behaviors, decision-making and client management.

Vice President of Delivery

Customer Success Manager

• Manage a strategic client portfolio typically representing $3M–$8M in annual revenue.
• Own revenue growth, retention, and overall account health within the portfolio.
• Serve as senior relationship lead across multiple client engagements.
• Identify expansion opportunities across client organizations.
• Build trusted relationships with senior client stakeholders.
• Act as a strategic advisor connecting Verndale capabilities to client priorities.
• Facilitate strategic conversations around digital initiatives.
• Maintain strong communication between clients and internal teams.
• Orchestrate the end‑to‑end client experience across strategy, delivery, technology, and creative teams.
• Ensure alignment between client goals, account strategy, and delivery execution.
• Coordinate cross‑functional teams to deliver cohesive client outcomes.
• Anticipate and mitigate risks affecting the client experience.
• Lead upsells and cross‑sell opportunities within accounts.
• Support proposal development and client presentations.
• Collaborate with business development leaders on account expansion.
• Monitor revenue growth, forecasting, and margin health.
• Lead renewal and pricing discussions.
• Maintain accountability for financial performance of accounts.
• Mentor Client Success Managers and other client‑facing team members.
• Lead cross‑functional collaboration across delivery teams.
• Contribute to best practices within the Client Success organization.

Senior Manager, Client Success, Commerce

Senior Manager, Client Success DXP

Salesforce Developer

• Guide clients through the implementation of Salesforce solutions.
• Serve as the technical leader for Salesforce projects onsite at client locations.
• Translate business requirements into well-architected solutions that best leverage the Salesforce platforms and products.
• Provide detailed level of effort estimates for proposed solutions.
• Articulate the benefits and risks to a solution’s feasibility and functionality.
• Design elegant, innovative Salesforce solutions involving configuration of Salesforce and Managed Packages, creation and refinement of complex data models, external integration, business process automation, and other custom functionality.
• Draft custom development specifications and manage the delivery and testing of the functionality by Development resource.
• Provide hands-on, expert-level technical assistance to developers.
• Design and manage the execution of test plans to ensure a quality solution is delivered.
• Follow and understand new Salesforce product and technical capabilities resulting from product releases and acquisitions.
• Provide expertise during sales efforts to estimate the technical level of effort.
• Participate in marketing events (e.g. sales meetings).

Salesforce Solution Consultant

Marketing

• Oversee the delivery of multiple Marketing Services programs and performance initiatives across strategy, discoverability, content systems, automation, experimentation, and performance marketing.
• Establish clear, accountable delivery ownership for each engagement, ensuring proactive management of scope, budget, risk, performance metrics, and client expectations.
• Implement and enforce best-in-class delivery frameworks, governance, and quality assurance processes aligned to marketing OKRs and measurable business outcomes.
• Partner closely with client sponsors, Client Success Leads, and capability leaders to maintain alignment, transparency, and outcome accountability.
• Serve as an escalation point for delivery conflicts and trade-offs, making timely, commercially sound decisions that protect client relationships and practice health.
• Develop and refine delivery processes tailored for Marketing Services engagements within a performance-driven model, including transformation programs and ongoing optimization retainers.
• Ensure standards are documented, communicated, and adopted across the practice.
• Drive continuous improvement through delivery metrics, operational reviews, and performance retrospectives.
• Align delivery performance to practice health metrics, including revenue growth, gross margin, revenue per employee, CSAT, and operational efficiency.
• Partner with capability leads and the resourcing team to forecast and manage staffing needs, ensuring optimal resource allocation and scalable capacity planning.
• Contribute to the evolution of tools, AI enablement, governance models, and reporting frameworks that support efficient, high-impact execution.
• Build, coach, and retain a high-performing team of Engagement Managers and Discipline. Leads operating across strategy, content, data, automation, experimentation, and performance marketing disciplines.
• Foster a culture of ownership, commercial awareness, experimentation, and outcome-driven problem solving.
• Provide clear growth paths and mentorship that strengthen delivery leadership capability and support long-term talent retention.
• Promote collaboration across capabilities to ensure integrated execution within the Marketing Performance System.
• Serve as a senior delivery point of contact for key client relationships, reinforcing trust, accountability, and measurable impact.
• Partner with account and sales teams to scope new Marketing Services opportunities, estimate effort, and shape scalable, performance-oriented delivery models.
• Contribute to business development by providing delivery assurance during pre-sales, proposals, and client presentations.
• Support practice revenue objectives by ensuring disciplined estimation, strong commercial governance, and effective scope and change management.

Delivery Director, Marketing Services

• Lead a team of Salesforce developers in the design, development, and delivery of high-quality solutions.
• Mentor junior and mid-level developers, promoting best practices and knowledge sharing.
• Serve as a technical lead on projects, providing architectural guidance and ensuring alignment with overall business and technical goals.
• Collaborate with Solution Consultants, Project Managers, and cross-functional teams to drive successful project outcomes.
• Design and implement robust, scalable, and secure Salesforce solutions following best practices and design patterns.
• Translate complex business requirements into well-architected technical solutions.
• Evaluate project requirements and provide accurate estimates for development efforts.
• Ensure solutions adhere to architectural guidelines and maintain platform integrity.
• Utilize core Salesforce technologies including Apex, Visualforce, Lightning Web Components (LWC), Flows, and other platform capabilities.
• Lead technical design discussions and guide teams in leveraging Salesforce Sales Cloud, Service Cloud, and other products such as CPQ, Commerce, or MuleSoft (preferred).
• Optimize the use of out-of-the-box features to minimize custom development and improve maintainability.
• Oversee code reviews to ensure adherence to development standards, performance optimization, and code quality.
• Provide hands-on development support when needed for critical or complex solutions.
• Ensure the team follows DevOps and CI/CD practices for efficient deployment and version control.
• Troubleshoot and resolve complex technical issues during development and implementation.
• Promote and enforce best practices in code quality, testing, and documentation.
• Stay up-to-date with Salesforce releases, new features, and emerging technologies, recommending improvements and upgrades.
• Contribute to refining internal development processes, standards, and reusable frameworks.

Lead Salesforce Engineer

• Lead a team of Salesforce developers in the design, development, and delivery of high-quality solutions.
• Mentor junior and mid-level developers, promoting best practices and knowledge sharing.
• Serve as a technical lead on projects, providing architectural guidance and ensuring alignment with overall business and technical goals.
• Collaborate with Solution Consultants, Project Managers, and cross-functional teams to drive successful project outcomes.
• Design and implement robust, scalable, and secure Salesforce solutions following best practices and design patterns.
• Optimize the use of out-of-the-box features to minimize custom development and improve maintainability.
• Oversee code reviews to ensure adherence to development standards, performance optimization, and code quality.

Lead Salesforce Developer

Director

• Exceed quota for referral leads and closed opportunities that Verndale refers to our partners.
• Exceed quota for revenue that results from inbound partner leads.
• Execute a successful partnership strategy to grow Verndale’s market share.
• Be the face of Verndale to our partners, own relationships with relevant partner stakeholders, act as day-to-day contact.
• Drive monthly and quarterly results meetings.
• Report on results both internally and with partners.
• Liaise with Marketing to identify co-branded campaigns w/partners that drive bi-directional lead flow.
• Liaise with Verndale & Partner field sales reps to facilitate tactical joint selling activities, increase Verndale mindshare at the field & sales management levels.
• Assist in finding new potential partners that align with and/or complement Verndale’s business model.
• Develop a deep understanding of Partner product lines and market trends.

Director, Partner and Alliances – Commerce

Product Designer

• Create wireframes, low and mid fidelity prototypes, and user flows under guidance from senior UX team members.
• Translate business requirements and user needs into clear interaction patterns.
• Collaborate with UI Designers to ensure seamless handoff from wireframes to visual design.
• Partner with CMS Producers and Developers to ensure UX intent is maintained through implementation.
• Contribute to IA development including sitemap creation and content hierarchy.
• Conduct QA reviews to ensure the final product aligns with UX strategy and usability best practices.
• Stay informed on emerging UX trends, digital marketing strategies, accessibility standards, and industry best practice.

Junior UX Designer

Content Manager

• Editorial content strategy including content inventories and content assessments.
• UX content strategy including content audits, gap analyses, taxonomies, copy and content planning.
• Delivery content strategy including content matrices, workflows and governance, guidelines, migration support.
• Building the department and content strategy practice at Verndale through the delivery of exceptional work.
• Educating both internal and external teams on the benefits of content strategy and how it can enhance the user experience.
• Scoping and estimating of projects.
• Presenting polished, client-ready deliverables, ideas, project updates, etc.
• Leading through inspiration, example, advocacy, and mentoring.

Content Strategist

• Drive solution architecture in sales pursuits
• Serves as a technical advisor for Salesforce projects onsite at client locations
• Translate business requirements into well-architected solutions leveraging the Salesforce platforms
• Provide detailed level of effort estimates for proposed solutions
• Design innovative Salesforce solutions involving configuration and external integration
• Collaborate with Project Manager to facilitate stakeholder expectations and identify project issues

Senior Salesforce Solution Consultant

• Guide clients through the implementation of Salesforce solutions.
• Serves as the technical advisor for Salesforce projects onsite at client locations.
• Translates business requirements into well-architected solutions that best leverage the Salesforce platforms and products.
• Provide detailed level of effort estimates for proposed solutions.
• Articulate the benefits and risks to a solution’s feasibility and functionality.
• Design elegant, innovative Salesforce solutions involving configuration of Salesforce and Managed Packages, creation and refinement of complex data models, external integration, business process automation, and other custom functionality.
• Draft custom development specifications and manage the delivery and testing of the functionality by Development resource.
• Provide hands-on, expert-level technical assistance to developers.
• Design and manage the execution of test plans to ensure a quality solution is delivered.
• Follow and understand new Salesforce product and technical capabilities resulting from product releases and acquisitions.
• Provide expertise during sales efforts to estimate the technical level of effort.
• Participate in marketing events (e.g. sales meetings).
• Collaboration with Project Manager to facilitate stakeholder expectations, identify project issues, risks and present alternatives to alleviate or resolve those issues.