Client Partner

Solutions Metrix

Client Partner managing client relationships for Solutions Metrix in a hybrid environment. Responsible for account health and driving growth opportunities with a consultative mindset.

Posted 5/29/2026full-timeMontreal • 🇨🇦 CanadaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Serve as primary relationship owner for assigned accounts across all business needs.
Develop trusted advisor relationships across executive and operational stakeholders.
Establish and maintain account engagement plans and communication cadence.
Conduct regular business reviews (QBRs/EBRs) to assess value realization and future priorities.
Act as internal advocate for client needs and expectations.
Monitor client satisfaction indicators and proactively address risk signals.
Coordinate internal resources to resolve service, delivery, support, or escalation issues.
Identify whitespace opportunities and emerging client initiatives.
Generate qualified expansion opportunities and transition active selling motions to AE ownership.

Requirements

What you’ll need

5–10+ years in Account Management, Client Success, Relationship Management, Consulting, Banking/Credit Union, or SaaS services
Experience managing executive relationships
Strong consultative mindset
Comfortable operating without direct authority
Ability to recognize growth opportunities without becoming the primary seller

Benefits

Comp & perks

Equal Opportunity Employer Solutions Metrix is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

relationship managementconsultative mindsetclient advocacycommunicationrisk managementproblem-solvingstrategic thinkingstakeholder engagementaccount managementexecutive relationship management