Solutions Metrix

Consultant

• Architect and implement Creatio CRM solutions tailored to complex client business requirements
• Lead system integrations between Creatio and client enterprise systems — ensuring clean data flows, optimal workflows, and strong user experience
• Work directly with client IT departments to ensure on-time, in-scope, in-budget delivery
• Translate complex technical concepts into clear language for non-technical stakeholders — bridging the gap between IT and business
• Coach and mentor junior consultants on Creatio best practices and implementation standards
• Contribute to SM's internal knowledge base and participate in the broader Creatio community through blogs, webinars, or forums

Creatio Technical Consultant

Executive Assistant

• Support the President in optimizing workflow
• Manage communications and task prioritization
• Oversee scheduling and calendar management
• Facilitate travel arrangements and expense processing
• Prepare and manage documentation and internal records

Support Engineer

• Serve as the first point of contact for customer support requests
• Diagnose and troubleshoot Dynamics 365 (CRM) issues
• Provide functional guidance, including no code configuration and business process adjustments
• Escalate complex technical issues to internal teams or partners while maintaining ownership of follow up and customer communication
• Advise customers on best practices and improvements

Creatio Technical Consultant

Executive Assistant

Technical Support Specialist, CRM Systems – Microsoft Dynamics 365