Chief of Staff

• Act as a credible proxy for the CEO: attend prep meetings, briefings, and stakeholder conversations.
• Manage the CEO's inbound communications with judgment.
• Manage the CEO's time and attention as a precious resource.
• Build and maintain accountability systems that track commitments across the organization.
• Draft reports, communications, and presentations on behalf of the CEO.
• Lead annual strategic planning and oversee cross-departmental projects.
• Take ownership of difficult conversations about performance and expectations.
• Propose systems to streamline the office of the CEO.

Technical Chief of Staff

• Lead the development and implementation of short and long term strategic programs
• Understand prioritization and delivery roadmap
• Influence matrixed stakeholder teams
• Drive organizational processes that enable success
• Partner with communications resources to enhance organizational brand
• Determine feasibility, project and implementation plan for new projects
• Champion unpopular ideas
• Serve as a trusted advisor with stakeholders and leaders across the enterprise
• Inspire an organization of open-exchange and collaboration
• Employ meticulous organizational skills and follow-through
• Work with little direction on complicated, sensitive assignments

Director – Chief of Staff, Marketing Technology

• Design, structure, and launch new programs across the CX org
• Drive Gorgias's AI-native agenda within CX
• Support CX function leaders as an execution partner
• Build and maintain the CX org's internal AI skills and automation library
• Work with the COO to own the operating rhythm of the CX org
• Handle the operational admin work that keeps the CX org running day-to-day
• Partner on cross-functional operational initiatives
• Craft exec-ready materials
• Take on special projects that cut across functions

Chief of Staff, CX Ops

• Serve as a thought partner and right hand to the COO and CEO — helping set priorities, structure decisions, and ensure the most important work moves forward with clarity and accountability
• Lead high-priority strategic and operational initiatives from inception through execution, spanning multiple functions across the organization
• Synthesize complex information — from market dynamics to internal performance data — into crisp analyses, decision memos, and executive-ready materials
• Identify and remove organizational roadblocks, process bottlenecks, and cross-functional misalignments before they escalate
• Act as a force multiplier for executive bandwidth: keep leadership focused on the highest-impact areas and ensure nothing critical falls through the cracks
• Drive special projects. For example: competitive strategy, product bundling analysis, partnership evaluation, organizational design, and operational scaling
• Represent the COO’s voice and priorities in meetings and workstreams across the company

• Serve as a strategic partner, program leader, and operational integrator across the Infrastructure organization
• Drive execution of key initiatives, ensuring alignment across various platforms
• Own and coordinate the end-to-end Infrastructure roadmap
• Develop executive presentations and reporting, providing status, risks, and mitigation updates
• Oversee cross-functional programs and manage risks, dependencies, and execution alignment
• Coordinate events, staff meetings, and leadership forums
• Manage vendor and contract relationships across Infrastructure
• Identify process improvements and efficiency opportunities

Program Manager – Chief of Staff

• Serve as a member of Wagner’s administrative leadership team and as a strategic advisor to the Dean.
• Oversee the administration and daily operations of the Dean’s Office while advancing the School’s strategic priorities and institutional initiatives.
• Provide leadership across a broad portfolio of operational, financial, administrative, and strategic responsibilities.
• Ensure effective coordination, communication, and execution of priorities across the School and University.
• Manage high-level projects and sensitive matters, serve as a key adviser and representative to the Dean.
• Foster collaborative relationships with faculty, staff, students, alumni, donors, community partners, and external stakeholders.
• Facilitate decision-making, strengthen partnerships, support financial and administrative operations, and enhance the School’s visibility, effectiveness, and alignment with its mission and goals.
• Establish and facilitate government and community collaborations in the greater New York City metropolitan area.

• Act as a trusted thought partner to the CEO on strategy, prioritization, and execution
• Help set and manage the CEO’s agenda, ensuring focus on the highest-impact initiatives
• Assist in the preparation of Board materials, investor updates, and key executive communications
• Drive alignment, accountability, and follow-through across the executive team
• Own and execute cross-functional initiatives spanning all parts of the business
• Identify risks, gaps, and opportunities early, and proactively recommend solutions
• Serve as a point of leverage between the CEO and the broader organization
• Management of CEO's EA
• Own and execute corporate development efforts, including: M&A strategy and evaluation, financial modeling, valuation, and strategic analysis, diligence coordination and transaction execution, post-merger integration planning and execution, support long-term strategic planning, capital allocation decisions, and growth initiatives, assist with international expansion and new product line strategy as needed

Chief of Staff – Corporate Development Lead

• Partner directly with the CEO to drive strategic initiatives and company-wide operational priorities
• Act as an extension of the CEO to improve communication, alignment, and execution across departments
• Manage and coordinate cross-functional projects across product, engineering, operations, marketing, analytics, and business development teams
• Track company goals, strategic initiatives, and KPIs to ensure accountability and progress across the organization
• Prepare reports, presentations, briefing materials, and updates for leadership meetings, investors, and external stakeholders
• Identify operational inefficiencies and implement scalable systems and processes to improve execution and communication
• Support hiring, onboarding, recruiting coordination, and broader organizational initiatives as the company continues to scale
• Assist the CEO with special projects, partnerships, and other high-impact business initiatives as needed
• Help maintain organizational focus and ensure CEO priorities are clearly communicated and effectively executed

• Analyze data and provide support for Board, Executive Leadership Team (ELT), Technology Leadership Team (TLT), and other executive-facing materials
• Maintain and report on Tech Scorecard tracking and cadence
• Prepare executive-level presentations that highlight data-driven challenges, opportunities, and strategic roadmaps
• Support Tech Quarterly Business Reviews (QBRs) and ensure alignment to CIO expectations
• Ensure all storytelling and materials reflect CIO priorities and executive alignment
• Conduct “red team” analysis for strategic bets and initiatives
• Assist with annual planning and CIO-driven, cross-tech, or enterprise ventures

Technology Advancement Professional – Tech Chief of Staff

• Partner with the CEO on strategy execution: translating priorities into action, owning the highest-impact initiatives end-to-end, and supporting senior hires through close.
• Own financial planning: burn, runway scenarios, unit economics, and capital allocation.
• Run the operating cadence (leadership meetings, OKR reviews, weekly all-hands) and the rhythms that hold each function accountable to a shared bar.
• Build and own the company's KPI dashboard covering revenue, pipeline, product engagement, customer health, hiring, and runway. Use it to trigger accountability conversations across the team.
• Partner with the CEO on fundraising activities: investor CRM, data room, diligence, scheduling, and follow-ups.
• Own ongoing investor relations operations between rounds, including reporting cadence and board prep.
• Drive cross-functional execution on initiatives without a clean owner. Design the cadence, hold the tracker, push function leaders.
• Manage external resources and vendors (agencies, contractors, fractionals, tooling) with real procurement processes: negotiation, alternatives evaluated, contract terms reviewed.

• Runs large and small projects from end to end (retreat planning, client dinners, show setups, partnerships with vendors, etc).
• Extension of the CEO: Establish and run operating Cadence of the company (team wide meetings, all hands, performance review process)
• Keeps team on track to achieve OKRs across Ops, Support, Product, etc

• Act as the CCO’s primary strategic advisor and operational thought partner.
• Shape and refine commercial strategy, operating rhythms, and long-term growth initiatives.
• Ensure alignment between revenue objectives and enterprise strategic priorities.
• Develop and oversee mechanisms to track commercial performance, pipeline health, forecasting rigor, and execution effectiveness.
• Identify root causes of revenue gaps or execution breakdowns and drive corrective action.
• Partner with RevOps and Finance to improve forecasting accuracy and operating visibility.
• Serve as connective tissue between Commercial, Product, Finance, Strategy, and Operations.
• Drive alignment on GTM motions, customer segmentation, pricing strategy, and partnership strategy.
• Proactively surface complex commercial risks and opportunities.
• Drive clarity in roles, accountability, and decision-making across the revenue organization.
• Own strategic leadership meeting architecture (Revenue LT, QBRs, planning sessions).

Chief of Staff, Commercial

• Serve as truest advisor to Zack and the executive team, providing strategic guidance and supporting key initiatives
• Lead special projects across business development, operations, and strategic growth initiatives
• Efficiently manage key processes and systems, including email inbox, Slack, and other tools, resulting in increased productivity and operational efficiency
• Execute strategic projects and tasks for the CEO such as decks, business plans, and longer-term initiatives
• Communicate daily with the CEO to optimize the planning and execution of his various commitments and responsibilities
• Manage all administrative duties for the CEO, including owning the calendar and scheduling all meetings and events
• Serve as a key representative of the executive team both inside and outside of the company
• Handle confidential information, write correspondence, and support the CEO and teams across global time zones
• Coordinate travel and related logistics on behalf of the CEO
• Lead & organize quarterly team onsites
• Act as a liaison between the CEO and other key stakeholders, both internal and external
• Own and manage the company CRM with AI integration, ensuring the system is continuously optimized, data is clean and actionable, and AI-driven insights are surfaced to the executive team
• Lead the initiative to ingest all Firefly company videos into an AI knowledge base, enabling intelligent coaching and insights to be automatically surfaced to the team
• Oversee the pipeline that transforms Firefly video content into personalized coaching outputs delivered via email and broader team communications
• Champion AI adoption across the organization from identifying opportunities to automating workflows, enhancing productivity, and embedding AI tooling into day-to-day operations
• Lead projects do internal AI optimizations across the company
• Effectively integrate subsidiaries

Chief of Staff, Internal AI Optimization

• Develop and deliver executive-level reports and presentations for the Management Committee
• Establish and maintain effective management and reporting routines
• Coordinate the execution of strategic initiatives and department-wide deliverables
• Collaborate with the Group Managing Director and LPC senior leadership team to define department goals
• Oversee the LPC Leadership Team’s operating rhythm
• Manage governance of the department’s goals

VP, Chief of Staff

• Own the end-to-end recruiting process - sourcing, coordinating, and managing candidate pipelines
• Partner with hiring managers to write job posts, screen candidates, and drive decisions
• Build and maintain a network of strong candidates for ongoing and future needs
• Identify and close operational gaps across the business - from workflows to tools to team communication
• Manage internal projects and company-wide initiatives from kickoff to completion
• Maintain systems that keep the team organized and moving efficiently
• Prepare briefings, recaps, and materials for internal and external meetings
• Serve as a proxy for the leadership team on ad hoc tasks and cross-team coordination
• Own the planning and execution of team events, offsites, and internal programs
• Help shape and reinforce a high-performance, people-first culture as the company grows
• Be a trusted resource for the team - someone people feel comfortable coming to

• Serve as a strategic thought partner for our leadership team
• Own the health and rhythm of the organization, ensuring team forums and routines run with discipline, clarity, and continuity
• Understand the organization’s strategy and vision, lead the leadership to drive and track goals and priorities
• Drive the communication strategy for the Tower/Leader
• Assist the leadership team with strategic planning including financial and resource planning
• Develop context to identify and surface needs and risks across initiatives
• Lead high impact special projects critical to the organization priorities
• Build relationships and collaborate with cross-functional stakeholders

Director, Chief of Staff – Enterprise Data

• Serve as a trusted advisor, confidential thought partner, and act as a sounding board to the Design Leader and their Senior Leadership Team
• Develop and iterate management practices (Senior Leadership Team and Organization) to enable the transparency, efficiency and effectiveness of our organization
• Facilitate defining business priorities and drive goal setting effort for the organization, inclusive of cascading information through the organization
• Counseling leadership team on organizational design and change management
• Ensure the team’s time is focused on the highest leverage activities related to business priorities and impact
• Evangelizing the impact of design with business partners by embracing and advocating for an experience design mindset
• Managing business critical relationships on behalf of senior leadership, and representing senior leadership accordingly in non-executive meetings
• Prepare agendas, coordinate materials, facilitate management practices
• Shepherd Strategic Planning cycle (quarterly/annual)
• Coordinate regular business reviews of key experience investments and initiatives
• Engage in organizational design including headcount estimation, budgeting, and planning
• Develop and execute the Communications Strategy
• Be eyes and ears for the Senior Leadership team with respect to organizational health, focusing on morale, attrition, and unspoken feedback
• Manage difficult situations and hard conversations while showing a high level of discretion, professional maturity, resilience, and adaptability
• Handle oversight of special projects that don’t fit into traditional workstreams.

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