Chief of Staff, CX Ops

Gorgias

Chief of Staff for CX Ops at Gorgias working on program structure and AI adoption across CX organization. Driving strategic initiatives and collaborating with CX leaders for seamless operations.

Posted 6/4/2026full-timeNew York City • New York • 🇺🇸 United StatesLead💰 $166,000 - $184,000 per yearWebsite

About the role

Key responsibilities & impact

Design, structure, and launch new programs across the CX org
Drive Gorgias's AI-native agenda within CX
Support CX function leaders as an execution partner
Build and maintain the CX org's internal AI skills and automation library
Work with the COO to own the operating rhythm of the CX org
Handle the operational admin work that keeps the CX org running day-to-day
Partner on cross-functional operational initiatives
Craft exec-ready materials
Take on special projects that cut across functions

Requirements

What you’ll need

4–7 years of experience in management consulting, strategy, or operations at a fast-moving SaaS or tech company
Deep, genuine interest in AI and automation
Experience with AI Agent products is required; familiarity with eCommerce SaaS is a plus
Highly data-driven
Structured thinker who can translate a complex, half-formed problem into a clear framework and an executable plan
Excellent communicator
Comfortable operating across organizational boundaries
Collaborative and low-ego
Experience working in or alongside post-sales organizations (CS, Support, Implementations) is a strong plus

Benefits

Comp & perks

Offers Equity 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

AIautomationAI Agent productsdata-driven analysismanagement consultingstrategyoperations

Soft Skills

excellent communicatorstructured thinkercollaborativelow-egocross-functional partnership