Gorgias

Performance Marketing

• Enrichment at Scale: Extract company and contact data from APIs (e.g., Shopify, Apollo) and custom scripts, clean it via automated SQL workflows, and enrich it using LLMs and heuristics to power segmentation and personalisation.
• Data Pipelines: Maintain and improve ETL processes to ensure data quality, freshness, and reliability across Gorgias’ growth systems.
• Internal Tooling & App Deployment: Build and deploy internal apps and workflows (in Retool or custom code) to help sales, marketing, and customer success teams autonomously launch experiments, enrol contacts, and activate data. Develop and maintain internal micro-apps (“vibe coding”) that empower GTM teams to self-serve and operate efficiently.
• AI & Workflow Automation: Integrate LLMs to extract metadata (e.g., industry, persona, job function) from unstructured sources like website descriptions and job titles.
• Signal-Based Targeting: Detect and surface high-intent buying signals, such as new hires, tech stack changes, or CX job postings, and route them into outbound engines for sales and marketing activation.
• Cross-Team Collaboration: Partner closely with sales, customer success, marketing, and product teams to translate go-to-market (GTM) strategies into robust data and automation systems.

Growth Engineer – Demand Generation

AI Engineer

• Design and build AI applications using foundation models (Anthropic, Gemini, OpenAI) layered with our internal data and context
• Expand Cortex: enhance capabilities, improve accuracy, and integrate into internal tools (Slack, web apps, internal dashboards)
• Build and maintain LLM agents and automation workflows that improve access to insights and reduce manual work
• Write detailed instruction sets to guide agent behavior across a wide range of tasks
• Design interaction layers for agents, including UI/UX components, streaming responses, and human-in-the-loop control
• Build internal systems to evaluate agent performance, track reliability, and identify improvement opportunities
• Support internal teams in adopting and iterating on AI tooling across their workflows

Account Executive

• Identify and execute on upsell and cross-sell opportunities, strategically expanding accounts while meeting revenue targets.
• Collaborate with the CSM to create tailored plans for each account, leveraging insights to maximize customer value and align with their business objectives.
• Build and nurture relationships with executive-level stakeholders, ensuring alignment on goals and fostering advocacy.
• Partner with CS, Product and Legal to deliver seamless customer experiences and address complex challenges effectively.
• Accurately document account activities, opportunities, and risks in the CRM to inform data-driven strategies.
• Conduct in-person meetings with clients (up to 3-4 weeks per year) to deepen relationships and gain insights into their evolving needs.

Account Executive, Enterprise Expansion

• Close qualified deals
• Conduct product demos to prospective companies interested in Gorgias (current product closes at 45%)
• Constantly optimize the sales pipeline, by leveraging data at each step of the process
• Attend targeted events to find new leads

Account Executive, Commercial

IT Support

• Own and drive major parts of the Helpdesk 2.0 roadmap
• Partner with Engineering and Design to modernize core helpdesk capabilities
• Build scalable features for larger enterprise deals
• Close product gaps making capabilities coherent and consistent
• Improve performance by resolving technical debt
• Design seamless AI-human collaboration workflows
• Leverage qualitative insights and quantitative data for usability improvements
• Own the full product lifecycle from discovery to delivery

Senior Product Manager – Helpdesk

Account Manager

• Own and grow a portfolio of technology, mid-market and enterprise-level agency and tech partnerships, focusing on revenue accountability and long-term strategic alignment.
• Lead monthly cadence calls with top partners to review pipeline, co-selling opportunities, and ongoing initiatives.
• Coordinate joint sales cycles, working closely with Gorgias AEs, Solutions Engineers, and Customer Success Managers to deliver a seamless merchant experience.
• Drive partner-sourced and partner-influenced pipeline, actively managing opportunity follow-up and reporting.
• Support the transformation of referral partners into Gorgias-certified service partners via the Partner Academy and enablement tracks.
• Implement and optimize a revenue-under-management model for key agencies.
• Represent Gorgias at industry conferences and travel regularly (~25%) - be ‘the face’ of Gorgias in APAC.
• Proactively communicate progress, successes and risks, surfacing blockers early and driving alignment with cross-functional stakeholders.

Senior Partnerships Manager, APAC

Customer Support

• Help clients with questions on how to use the product, offer alternative solutions, and troubleshoot current scenarios.
• Understand customer goals and their desired outcomes from using the product through continuous data and feedback analysis.
• Assist clients with the setup, fine-tuning, and troubleshooting of our AI Agent.

Customer Support Agent

• Help clients with questions on product usage and troubleshoot issues
• Assist in client setup, fine-tuning, and troubleshooting of AI Agent
• Understand customer goals through data and feedback analysis

Affiliate Manager

• Design, build, and maintain structured, modular learning experiences.
• Apply strong instructional design principles to create thoughtful, outcome-driven learning.
• Ensure learning content is efficient to maintain and scale.
• Contribute to multiple education surfaces, including academies, webinars, videos, and community content.
• Act as a key contributor and owner for the Partner Academy.
• Build learning paths tailored to partner needs.
• Design content for AI retrieval and reuse, refining content structure.

Associate Customer Education Specialist – Partner Academy

Solutions Engineer

• Collaborate with sales to understand customer pain points, current processes, and desired outcomes.
• Showcase our solutions through tailored demos and presentations that align with client needs.
• Configure and optimize workflows within our platform to demonstrate real-world use cases.
• Assist customers with API integrations, Webhooks, and basic Python scripting to enhance automation.
• Execute proof-of-concept initiatives to validate our platform’s fit for enterprise clients.
• Assist in crafting compelling responses to customer requests for information.
• Guide enterprise customers on leveraging our solutions to maximize efficiency and ROI.
• Educate sales and customer success teams on best-in-class demonstrations and sales methodologies.

Associate Solutions Consultant

• Design, build, and maintain structured, modular learning experiences that support different audiences and use cases.
• Apply strong instructional design principles to create thoughtful, outcome-driven learning.
• Contribute to multiple education surfaces, including academies, webinars, videos, and community content.
• Act as a key contributor and owner for the Partner Academy, ensuring it complements and extends the Customer Academy.
• Work closely with the Customer Education team to reuse and adapt existing content, maintain consistent standards, and ensure operational efficiency across programs.
• Build learning paths tailored to partner needs, while keeping content modular and reusable across audiences.
• Design content intentionally for AI retrieval and reuse, with clear structure, consistent terminology, and strong information architecture.
• Continuously refine content structure so learning can be surfaced effectively by AI systems, search, and future AI-powered learning experiences.
• Test product behaviors, validate edge cases, and confirm how features behave in practice before publishing educational content.
• Support webinars and live training sessions, including content design, facilitation, and iteration based on feedback.
• Balance clarity, accuracy, and speed in creating educational videos.

Growth Engineer – Demand Generation

AI Engineer

Account Executive, Enterprise Expansion

Account Executive, Commercial

Senior Product Manager – Helpdesk

Senior Partnerships Manager, APAC

Customer Support Agent

Customer Support Agent

Associate Customer Education Specialist – Partner Academy

Associate Solutions Consultant

Associate Customer Education Specialist, Partner Academy