Call Center Representative

• Serve as a direct point of contact for individuals registering for disaster assistance.
• Conduct all calls with patience, tact, and courtesy to determine needs, and provide instructions and/or referrals.
• Enter information into Windows-based computer database as required, while following instructions and conducting a scripted interview.
• Provide phone numbers and agency referrals as necessary for applicable secondary support organizations and other assistance.
• Escalate dissatisfied callers to proper channels.
• Display excellent communication and customer service skills and exhibit a high level of professionalism in all communications, such as reading, writing, and speaking English fluently.

Bilingual Contact Center Agent, Spanish/English

• Perform outbound surveys from home with respondents and accurately record their answers in both Spanish and English
• Collect and record opinions on topics from politics to customer satisfaction and beyond
• Work as part of Dynata’s Virtual Call Center team as a bilingual part-time telephone interviewer

Virtual Call Center Agent – Bilingual, Spanish/English

• Responsible for managing inbound calls throughout your entire shift
• Effectively utilize multiple tools and more than ten systems to accurately and efficiently assist travelers
• Handle emails and process requests while multitasking in a fast-paced environment
• De-escalate challenging calls
• Collaborate with the team
• Support side projects that showcase leadership and drive continuous improvement
• Meet and maintain Service Level Agreement (SLA) targets by ensuring timely response, resolution, and overall service quality standards

Call Center Agent – Travel Benefits

• Manage the registration, scheduling, and rescheduling processes for new and existing patients.
• Ensure accurate record management by obtaining and communicating relevant patient information, such as identification, patient history, insurance details, missed appointment policy, therapist arrival instructions, and intake forms.
• Receive, screen, and coordinate telephone calls from healthcare providers.
• Proactively make outbound calls and send emails to patient leads.

Patient Onboarding Associate – Call Center, Part Time

• Perform outbound surveys from home with respondents and accurately record their answers
• Collect and record opinions on various topics ranging from politics to customer satisfaction
• Send collected data to clients to help them make informed business decisions

Call Center Agent

• Join Dynata’s Virtual Call Center team as a part-time telephone interviewer and earn extra cash remotely!
• Perform outbound surveys from home with respondents and accurately record their answers.
• The opinions you collect and record are sent to our clients to help them make more informed business decisions.
• Must be available to work within the hours of 5:00 PM – 10:00 PM EST Monday – Friday and 11:00 AM – 7:00 PM EST Saturday – Sunday.
• Must be able to work 1 weekend shift (either a Saturday or Sunday) each week.
• Minimum 4 consecutive hours per shift
• Minimum 20 hours per week

• Provide support via phone, email, and chat
• Resolve cancellation requests with tailored solutions
• Assist clients based on needs
• Manage scheduling and case tracking

Retention Specialist – Call Center, Customer Retention & Save Calls

• Partner with leadership to understand current customer experience and adjust staffing to improve customer experience.
• Create and maintain schedules for Customer Service staff to ensure optimal coverage for service level goals.
• Coordinate with appropriate staff and departments to schedule training, meetings and other events into the workforce management system.
• Administer staff scheduling needs and time off requests in a fair and consistent manner.
• Monitor call center activity and make recommendations for immediate changes to ensure call center coverage meets customers' needs.
• Monitor and record all exceptions to planned schedules to provide current analysis.
• Advise Call Center Management of expected performance concerns and recommend solutions.
• Create and distribute ad hoc reports as needed to analyze trends.

Call Center Analyst, Workforce Management

• Join our team as a Benefits Call Center Representative.
• Work in customer service.
• Solve complex problems and deliver solutions.
• Work collaboratively as a dependable team player.

Benefits Call Center Representative

• identify, track, and reconcile overpayments made to providers
• ensure that recovery is made and reported under general supervision
• perform all authorized duties in the processing of overpayments
• provide exceptional service to members, providers, group administrators, and attorneys
• manage high-volume intake calls and correspondence inventory effectively
• determine membership eligibility using various job aids and membership systems
• respond to calls, letters, faxes, and emails from policyholders, agents, vendors, and/or providers
• develop relationships with other business units and service partners
• adhere to company and department policies and procedures as well as HIPAA regulations

Recovery Specialist Associate – Call Center

• Effectively support the Subrogation Recovery Operations team
• Provides exceptional service to member, providers, group administrators and attorneys
• Identifies, reviews, sets up or closes health insurance subrogation claims via phone, fax, email or mail
• For open cases, collects, records and verifies member information, pertinent accident details, attorney information and third-party liability information
• Records detailed and accurate file notes obtained from calls or written correspondence
• Manage high-volume intake calls and correspondence inventory effectively
• Determine membership eligibility using various job aids and membership systems
• Responds to calls, letters, faxes and emails from policyholders, agents, vendors and/or providers
• Show initiative and resourcefulness in solving problems and meeting customer needs
• Develop relationships with other business units and service partners
• Adheres to company and department policies and procedures as well as HIPAA regulations
• Performs other duties as requested or assigned

• Oversee PSTN connectivity and carrier relationships; proactively troubleshoot and resolve routing complexities.
• Support comprehensive number porting activities, including Letter of Authorization (LOA) submission, validation, and direct carrier coordination.
• Maintain and audit the enterprise phone number inventory and Direct Inward Dialing (DID) assignment processes.
• Core administration and operational support for the Webex Contact Center (WxCC) platform.
• Build, maintain, and optimize intricate call flows and Interactive Voice Response (IVR) logic utilizing Flow Designer.
• Design, deploy, and manage Webex Contact Center pillars: Entry Points, Queues, Routing Strategies.
• Rapidly isolate and resolve issues tied to call routing anomalies, queue behaviors, and overall contact center performance degradation.
• Partner closely with internal business units to enhance customer experience (CX) and drive call-handling efficiencies.

Cloud Contact Center Engineer – Webex

• Answer telephone and handle all calls appropriately
• Schedule appointments for new and existing patients
• Enter patient demographics, insurance, and referral information into EMR
• Cancel and reschedule appointments as assigned
• Maintain and follow HIPAA policies and procedures
• Other relevant duties as assigned by the Manager/Director

Call Center Representative jobs in Kentucky

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Bilingual Contact Center Agent, Spanish/English

Virtual Call Center Agent – Bilingual, Spanish/English

Call Center Agent – Travel Benefits

Patient Onboarding Associate – Call Center, Part Time

Call Center Agent

Call Center Agent

Retention Specialist – Call Center, Customer Retention & Save Calls

Call Center Analyst, Workforce Management

Benefits Call Center Representative

Recovery Specialist Associate – Call Center

Recovery Specialist Associate – Call Center

Cloud Contact Center Engineer – Webex

Call Center Coordinator