Recovery Specialist Associate – Call Center

Elevance Health

Recovery Specialist Associate handling claims and reconciling overpayments for healthcare providers. Providing exceptional service and managing high-volume interactions in a call center environment.

Posted 6/16/2026full-timeLouisville • Colorado, Kentucky, Nevada • 🇺🇸 United StatesJuniorMid-Level💰 $19 - $30 per hourWebsite

About the role

Key responsibilities & impact

identify, track, and reconcile overpayments made to providers
ensure that recovery is made and reported under general supervision
perform all authorized duties in the processing of overpayments
provide exceptional service to members, providers, group administrators, and attorneys
manage high-volume intake calls and correspondence inventory effectively
determine membership eligibility using various job aids and membership systems
respond to calls, letters, faxes, and emails from policyholders, agents, vendors, and/or providers
develop relationships with other business units and service partners
adhere to company and department policies and procedures as well as HIPAA regulations

Requirements

What you’ll need

H.S. diploma or GED preferred
a minimum 2 years of claims or data entry experience
prior call center experience strongly preferred
medical claims processing experience preferred
Proficiency with Microsoft Office products (Outlook, MS Teams, Excel, PowerPoint and Word) and software programs preferred
excellent communications skills both oral and written preferred
prior health care experience preferred
strong problem-solving skills preferred

Benefits

Comp & perks

comprehensive benefits package
incentive and recognition programs
equity stock purchase
401k contribution
paid holidays
Paid Time Off
medical, dental, vision
short and long term disability benefits
wellness programs
financial education resources

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

claims processingdata entrymembership eligibility determinationoverpayment reconciliationproblem-solving

Soft Skills

communication skillsrelationship buildingcustomer serviceorganizational skills

Certifications

H.S. diplomaGED