Recovery Specialist Associate – Call Center

Elevance Health

Recovery Specialist Associate handling health insurance subrogation claims for Elevance Health. Providing exceptional service and support to members and providers while managing high-volume intake calls.

Posted 6/10/2026full-timeWaukesha • Kentucky, Wisconsin • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Effectively support the Subrogation Recovery Operations team
Provides exceptional service to member, providers, group administrators and attorneys
Identifies, reviews, sets up or closes health insurance subrogation claims via phone, fax, email or mail
For open cases, collects, records and verifies member information, pertinent accident details, attorney information and third-party liability information
Records detailed and accurate file notes obtained from calls or written correspondence
Manage high-volume intake calls and correspondence inventory effectively
Determine membership eligibility using various job aids and membership systems
Responds to calls, letters, faxes and emails from policyholders, agents, vendors and/or providers
Show initiative and resourcefulness in solving problems and meeting customer needs
Develop relationships with other business units and service partners
Adheres to company and department policies and procedures as well as HIPAA regulations
Performs other duties as requested or assigned

Requirements

What you’ll need

Requires H.S. diploma or GED preferred
minimum 2 years of claims or data entry experience
Prior call center experience strongly preferred
Medical claims processing experience preferred
Proficiency with Microsoft Office products (Outlook, MS Teams, Excel, PowerPoint and Word) preferred
Excellent communications skills both oral and written preferred
Prior health care experience preferred
Strong problem-solving skills preferred

Benefits

Comp & perks

merit increases
paid holidays
Paid Time Off
incentive bonus programs
medical benefits
dental benefits
vision benefits
short and long term disability benefits
401(k) +match
stock purchase plan
life insurance
wellness programs
financial education resources

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

claims processingdata entrymembership eligibility determinationsubrogation claims managementfile note recording

Soft Skills

communication skillsproblem-solving skillsinitiativeresourcefulnessrelationship building

Certifications

H.S. diplomaGED