Cloud Contact Center Engineer – Webex

CompassX Group

Cloud Contact Center Engineer supporting voice services for Quick Service Restaurant clients. Overseeing call routing and optimizing Webex Contact Center configurations with industry expertise.

Posted 6/6/2026contractRemote • Kentucky • 🇺🇸 United StatesMid-LevelSenior💰 $50 - $60 per hourWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Oversee PSTN connectivity and carrier relationships; proactively troubleshoot and resolve routing complexities.
Support comprehensive number porting activities, including Letter of Authorization (LOA) submission, validation, and direct carrier coordination.
Maintain and audit the enterprise phone number inventory and Direct Inward Dialing (DID) assignment processes.
Core administration and operational support for the Webex Contact Center (WxCC) platform.
Build, maintain, and optimize intricate call flows and Interactive Voice Response (IVR) logic utilizing Flow Designer.
Design, deploy, and manage Webex Contact Center pillars: Entry Points, Queues, Routing Strategies.
Rapidly isolate and resolve issues tied to call routing anomalies, queue behaviors, and overall contact center performance degradation.
Partner closely with internal business units to enhance customer experience (CX) and drive call-handling efficiencies.

Requirements

What you’ll need

Proven experience navigating PSTN, SIP, and advanced voice routing concepts.
Hands-on experience managing the entire number porting lifecycle (LOA workflows, carrier validation).
Direct, demonstrable administration experience within a Webex Contact Center environment.
Practical working knowledge of IVR design, queue mechanics, and entry-point routing strategies.
Strong, methodical troubleshooting skills spanning both traditional voice infrastructure and cloud contact center ecosystems.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account CompassX Group Website LinkedIn All Job Openings 11 - 50 employees Founded 2009 🤝 B2B B2B
Consulting
Technology CompassX Group is a business and technology consulting firm that specializes in delivering services across several sectors including financial services, healthcare, life sciences, and consumer discretionary. Their expertise includes technology advisory, data solutions, business resiliency, and agile product evolution, helping organizations to implement effective strategies and improve operational efficiencies. Cloud Contact Center Engineer – Webex 🔥 3 minutes ago 🐎 Kentucky – Remote 💵 $50 - $60 / hour ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 📞 Call Center Representative Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Oversee PSTN connectivity and carrier relationships; proactively troubleshoot and resolve routing complexities.
Support comprehensive number porting activities, including Letter of Authorization (LOA) submission, validation, and direct carrier coordination.
Maintain and audit the enterprise phone number inventory and Direct Inward Dialing (DID) assignment processes.
Core administration and operational support for the Webex Contact Center (WxCC) platform.
Build, maintain, and optimize intricate call flows and Interactive Voice Response (IVR) logic utilizing Flow Designer.
Design, deploy, and manage Webex Contact Center pillars: Entry Points, Queues, Routing Strategies.
Rapidly isolate and resolve issues tied to call routing anomalies, queue behaviors, and overall contact center performance degradation.
Partner closely with internal business units to enhance customer experience (CX) and drive call-handling efficiencies. 🎯 Requirements
Proven experience navigating PSTN, SIP, and advanced voice routing concepts.
Hands-on experience managing the entire number porting lifecycle (LOA workflows, carrier validation).
Direct, demonstrable administration experience within a Webex Contact Center environment.
Practical working knowledge of IVR design, queue mechanics, and entry-point routing strategies.
Strong, methodical troubleshooting skills spanning both traditional voice infrastructure and cloud contact center ecosystems. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Epic EHR Subject Matter Expert, Healthcare CX & Contact Center Transformation 🕒 April 7 Crükus Virtual Staffing 11 - 50 🤝 B2B 🏢 Enterprise ☁️ SaaS Website LinkedIn All Job Openings Epic Subject Matter Expert guiding healthcare transformation initiatives through CX strategy. Collaborating across teams on data integration, workflows, and compliance best practices. 🇺🇸 United States – Remote ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 📞 Call Center Representative Pharmacy Tech Support – Call Center Rep 🕒 April 7 IQVIA 10,000+ employees ⚕️ Healthcare Insurance 🧬 Biotechnology 🤖 Artificial Intelligence Website LinkedIn All Job Openings Remote Pharmacy Support Call Center Representative providing support for card activation and program eligibility. Managing requests via various contact methods under moderate supervision. 🇺🇸 United States – Remote 💵 $18 / hour 💰 $1G Post-IPO Debt on 2023-05 ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 📞 Call Center Representative 🦅 H1B Visa Sponsor 🗣️🇪🇸 Spanish Required Bi-lingual Pharmacy Tech Support/Call Center Rep 🕒 April 7 IQVIA 10,000+ employees ⚕️ Healthcare Insurance 🧬 Biotechnology 🤖 Artificial Intelligence Website LinkedIn All Job Openings Pharmacy Support Call Center Representative providing payment assistance solutions through contact with patients, pharmacies, and medical professionals. Responsibilities include handling card activation, program eligibility, and troubleshooting submission rejections. 🇺🇸 United States – Remote 💵 $18 / hour 💰 $1G Post-IPO Debt on 2023-05 ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 📞 Call Center Representative 🦅 H1B Visa Sponsor 🗣️🇪🇸 Spanish Required Call Center Agent 🕒 March 31 Scott Merrick 11 - 50 Website LinkedIn All Job Openings Call Center Agent providing telephone, email, and webchat assistance for a global consultancy. Required 3+ years of Call Center experience and ability to work remotely from anywhere in the US. 🇺🇸 United States – Remote 💵 $19 / hour ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 📞 Call Center Representative Call Center Agent 🕒 March 31 Scott Merrick 11 - 50 Website LinkedIn All Job Openings Call Center Agent providing first-class customer support remotely for a Global Consultancy. Handling inbound/outbound calls, emails, and webchats while adapting to client shift patterns. 🇺🇸 United States – Remote 💵 $19 / hour ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 📞 Call Center Representative View More Call Center Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

PSTNSIPvoice routingnumber portingLOA workflowsWebex Contact CenterIVR designqueue mechanicscall flowstroubleshooting

Soft Skills

methodical troubleshootingcustomer experience enhancementcollaboration