CompassX Group

Scrum Master

• Shadow and learn the existing transformation approach directly from the lead consultant on-site, then take it to new plants independently
• Coach plant leadership and floor teams on ways of working and leveraging new technology - sprint planning, daily stand-ups, retrospectives, backlog management - adapted for a manufacturing environment
• Facilitate ceremonies and working sessions that build team ownership rather than dependency on the coach
• Identify and remove process bottlenecks, handoff friction, and waste on the floor and in cross-functional workflows
• Coach team leads and site managers individually on mindset shifts, not just process mechanics
• Drive adoption of new ways of working across plant teams, including change-resistant stakeholders
• Track and report transformation health metrics (velocity, adoption indicators, team maturity) back to the lead consultant
• Provide "white glove" follow-up support post-implementation to ensure the change sticks rather than reverting once the coach moves to the next site
• Help build local capability so plants can self-sustain the new way of working over time
• Travel extensively between plant locations - expect frequent domestic and Americas-region travel, with potential for wider international travel (EMEA/APAC).
• Implement what's already working rather than introducing a new methodology - this is execution of an existing playbook, not a from-scratch transformation design
• Report progress and roadblocks back to the lead consultant and adjust delivery based on direction given

Agile Product Coach – Transformation, Extensive US Travel Required

Designer

• Lead a Figma design system migration from one enterprise environment to another, ensuring libraries, components, and token structures transfer correctly.
• Audit Figma files to map dependencies across libraries, components, templates, patterns, and tokens.
• Run an early proof of concept in a sandbox to test the migration approach, identify risks, and estimate effort.
• Restructure foundational libraries as needed while maintaining naming consistency and downstream file integrity.
• Use Figma library workflows to reconnect migrated files and shared assets at scale.
• Troubleshoot migration issues, including broken token references, mismatched components, and publishing problems.
• Validate that tokens, styles, and component relationships are working properly after migration.
• Partner with design, engineering, and platform stakeholders to sequence the work and reduce disruption.
• Document key decisions, changes, and known issues for handoff to the internal team.

Figma Design Specialist – Contract

Project Manager

• Lead end-to-end delivery of complex technology implementation programs - scope, schedule, budget, risk, and stakeholder alignment across the full lifecycle.
• Keep delivery teams - engineers, architects, designers, business stakeholders - aligned, unblocked, and moving. Surface issues early and resolve them before they become escalations.
• Build and maintain trusted relationships with client leadership. Communicate program status clearly, navigate organizational dynamics, and earn standing to push back when needed.
• Stand up project infrastructure: governance cadences, RAID logs, status reporting, decision logs, and change control processes that actually get used.
• Depending on the engagement, contribute beyond pure PM work - business analysis, requirements facilitation, change management planning, or vendor coordination.
• Use AI tools to improve program reporting, risk synthesis, meeting follow-up, and stakeholder communications - and help clients build AI-enabled delivery practices.

Manager – Project Management, Business Transformation

Technical Program Manager

• Define and manage program timelines and delivery across multiple concurrent workstreams, serving as the primary escalation path for program health, dependencies, and prioritization decisions.
• Define and work within an agile project governance framework, driving team velocity across development and QA in partnership with the product owner.
• Act as "The Navigator," anticipating risks and ensuring the solution progresses deliberately from development through pilot, market entry, and national rollout without losing momentum or direction.
• Operate as the "Air Traffic Controller," managing cross-team dependencies, sequencing priorities and keeping every workstream moving without collision.
• Serve as the "Engine," driving resolution on risks, blockers, and dependencies, and escalating with the right context and urgency to keep the program moving.
• Develop and maintain a working knowledge of the enterprise technology ecosystem spanning hardware and software integrations, middleware, and connected platforms.
• Partner with the product owner, solution architects, engineers, and operations to align on technical strategy, validate approaches, and ensure sequencing decisions reflect both product direction and operational reality.
• Identify process gaps, design solutions, drive cross-team alignment, and ensure successful handoff to operations for training and adoption.
• Build and present executive-level program status decks to internal leadership and franchise stakeholders, adapting communication for technical, operational, and executive audiences.

Call Center Representative

• Oversee PSTN connectivity and carrier relationships; proactively troubleshoot and resolve routing complexities.
• Support comprehensive number porting activities, including Letter of Authorization (LOA) submission, validation, and direct carrier coordination.
• Maintain and audit the enterprise phone number inventory and Direct Inward Dialing (DID) assignment processes.
• Core administration and operational support for the Webex Contact Center (WxCC) platform.
• Build, maintain, and optimize intricate call flows and Interactive Voice Response (IVR) logic utilizing Flow Designer.
• Design, deploy, and manage Webex Contact Center pillars: Entry Points, Queues, Routing Strategies.
• Rapidly isolate and resolve issues tied to call routing anomalies, queue behaviors, and overall contact center performance degradation.
• Partner closely with internal business units to enhance customer experience (CX) and drive call-handling efficiencies.

Cloud Contact Center Engineer – Webex

• Audit Figma workspace files and map the shared library dependencies, component references, and token connections across Patterns, Recipes, Templates, and working files.
• Lead the duplication and restructuring of the Foundations library into a brand-specific version—stripping non-applicable assets while maintaining component naming integrity.
• Execute Figma’s Swap Library feature across the full file set to reconnect components after the Foundations library is re-homed in the new account.
• Identify and manually resolve any components that cannot be automatically matched during the swap—including renamed, deleted, or structurally changed assets.
• Validate the published state of all Patterns, Recipes, and Template libraries post-migration to ensure all downstream files are receiving updates correctly.
• Document all library decisions, known gaps, and structural changes for the ongoing design team.
• Set up Token Studio in the new Figma account and connect it to a brand-specific token set.
• Validate that all token connections are intact post-migration—colors, typography, spacing, and component-level tokens.
• Identify and resolve broken or mismatched token references across migrated files.
• Ensure the token architecture supports an independent design system going forward.
• Run a proof of concept test early in the engagement: duplicate a low-lift team, transfer it to a test workspace within a provided sandbox, and repeat for a library file documenting findings before full migration begins.
• Coordinate with org admins on the team-level transfer to the new Enterprise account.
• Work through the migration in a sequenced order that minimizes disruption to active design work.
• QA the full migrated environment before handoff confirming no broken references, missing libraries, or disconnected tokens remain.

Senior Figma Design System Specialist

• Manage multiple workstreams, translate technical requirements into actionable plans, and serve as the bridge between technical teams and business stakeholders.
• Ensure successful project execution by managing scope, schedules, risks, and resources while driving collaboration across technical teams such as software engineering, cloud transformation, or data integration teams.
• A light hands-on approach to technical problem-solving will also be valuable for troubleshooting and quality assurance.
• Build strong client relationships that lead to new project opportunities.
• Contribute to CompassX initiatives, including recruiting, mentoring, and firm development.

Project Manager, Scrum Master – Data & Analytics

Solutions Engineer

• Architect GenAI Solutions: Design end-to-end architectures for AI-powered applications - from LLM selection and prompt engineering through orchestration, retrieval-augmented generation (RAG), and integration with enterprise data environments.
• Build and Orchestrate Agents: Go beyond design - build agentic AI workflows using frameworks like LangChain, LangGraph, AutoGen, CrewAI, or similar. You know how to orchestrate multi-agent systems and have shipped something real.
• Own the AI Stack: Work across the full GenAI delivery stack: LLM APIs (OpenAI, Anthropic, Azure OpenAI, AWS Bedrock), vector databases, RAG pipelines, evaluation frameworks, and deployment infrastructure.
• Bridge to Enterprise Systems: Integrate GenAI solutions with existing enterprise architecture - data platforms, APIs, identity and access controls, and compliance requirements. Make AI work within the constraints of real organizations.
• Advise Client Leadership: Translate technical architecture decisions into clear strategic narratives for client leadership. Help clients move from AI experimentation to AI-enabled operations.
• Accelerate the Team: Bring patterns, reusable components, and technical standards to the delivery team. Be the person who makes everyone else faster.

Solution Architect – GenAI

Product Designer

• Lead Discovery: Plan and facilitate user research - interviews, contextual inquiry, usability testing - to surface real problems before jumping to solutions.
• Design Across the Stack: Move fluidly between journey maps, service blueprints, wireframes, and high-fidelity prototypes depending on what the engagement needs. Own the end-to-end design arc.
• Build and Validate: Go beyond static deliverables where needed - build interactive prototypes, contribute to design systems, or work directly in tools like Figma, Tableau, or low-code platforms to get something in front of users faster.
• Translate for Technical Teams: Partner with developers, architects, and data engineers to make sure what you design is actually buildable - and that what gets built matches the intent.
• Communicate Design Decisions: Articulate your design thinking to non-design stakeholders: why this approach, what it solves, what trade-offs were made. Make design accessible without dumbing it down.
• Bring AI Into the Work: Use AI tools to accelerate synthesis, prototype generation, and design iteration - and help clients think through how AI changes their product and service design.

Senior Consultant – User Experience, Product Design

• Lead current state assessments - process mapping, stakeholder discovery, pain point synthesis - to build a clear picture of where a client is and why it matters.
• Develop future state visions and transformation roadmaps that are grounded in business reality, not just best practice. Prioritize ruthlessly. Sequence work that can actually land.
• Once the roadmap is set, design the individual solutions that deliver against it: requirements gathering, process redesign, capability definition, and handoff to delivery teams.
• Facilitate workshops and working sessions with senior client stakeholders. Build trust quickly, navigate competing priorities, and get people aligned behind a direction.
• Be the connective tissue between what leadership wants and what the delivery team can build. Translate ambiguity into structure and structure into action.
• Use modern AI tools to accelerate discovery, synthesis, and design - and help clients understand how AI can reshape their operating model.

Senior Consultant – Solution Designer, Business Transformation

IT Support

• CompassX is a boutique business and technology consulting firm. We help Fortune 500 and high-growth clients deliver their most strategic initiatives, from enterprise transformations to digital and data-driven projects. With over 15 years of proven results, we’ve expanded across industries including financial services, pharmaceuticals, aerospace, consumer products, and quick service restaurants.
• We are honored to be recognized as a three-time winner of Consulting Magazine’s Best Boutique Firms to Work For, and previously recognized as a “Best Place to Work” in Southern California and one of INC.’s 5000 fastest-growing private companies in the U.S.