CompassX Group

Support Engineer

• Act as the primary line of defense for digital ordering channels, identifying and resolving issues across Kiosks, Delivery, and POS.
• Utilize **AWS, Lumigo, and Aurora MySQL RDS** to monitor Middleware health and preemptively address production bottlenecks.
• Partner with Data Management and QA teams to validate and launch new menu items, regional tests, and high-profile Limited Time Offerings.
• Work closely with L1/L2 support teams to resolve escalated production tickets and collaborate with MMW Developers on stable platform releases.
• Follow strict **Change Management** procedures to ensure environment stability and build out robust process documentation for the team.

Production Support Analyst – 12 Month Contract

Human Resources

• Serve as a trusted advisor to senior leaders, providing guidance on organizational effectiveness and talent strategy.
• Translate complex business priorities into practical people actions that drive measurable engagement and operational outcomes.
• Proactively identify talent risks and organizational challenges, offering data-driven recommendations to leadership.
• Support leadership through organizational change, reinforcing culture, accountability, and efficiency across teams.
• Provide expert consultation on employee relations, ensuring fair and compliant resolutions to complex matters.
• Coach leaders on performance management, conflict resolution, and strategic employee development.
• Partner with Talent Acquisition to lead workforce planning, requisition alignment, and seamless onboarding transitions.
• Manage the employee lifecycle, including performance cycles, talent reviews, and engagement follow-up actions.

HR Business Partner – Digital & Technology

Manager

• Design and execute a comprehensive Change Management Strategy that aligns with rapid prototyping timelines and technical implementation roadmaps.
• Conduct detailed Change Impact Assessments to identify how technology integrations will reshape specific job roles, team structures, and daily workflows.
• Act as a "Translator," converting technical AI and ERP updates into consumable insights and compelling "change stories" for non-technical stakeholders.
• Manage high-level Stakeholder Engagement, serving as a trusted advisor to executive sponsors and project leaders to maintain alignment and buy-in.
• Develop and oversee Enablement & Training Plans that equip the workforce with the specific skills needed to leverage new automated processes effectively.
• Identify and manage potential resistance by establishing feedback loops and proactively addressing concerns related to AI-driven process changes.
• Define and track Adoption Metrics and KPIs to measure the proficiency and success of the transformation against business goals.
• Facilitate regular on-site sessions at the client location in Ohio to drive high-touch engagement and lead critical change ceremonies.

Senior Manager – Organizational Change Lead

IT Support

• Act as the "Translator" by converting complex business requirements from Finance and Supply Chain stakeholders into actionable technical designs.
• Drive end-to-end delivery of system initiatives, managing the full lifecycle from initial requirements gathering and solution design through to User Acceptance Testing (UAT) and deployment.
• Ensure rigorous compliance with corporate and governmental policies, specifically maintaining high standards for SOX and 21 CFR Part 11.
• Provide hands-on administration and technical support for core G&A platforms, including NetSuite ERP and Coupa (Procure-to-Pay).
• Manage complex project roadmaps, financials, and timelines, acting as the single source of truth for G&A system health and evolution.
• Partner with cross-functional leadership to identify process improvements and redesign workflows for better scalability and user experience.
• Oversee data integrity and financial reporting accuracy across analytics platforms such as Power BI or Tableau.

IT Manager – Finance Systems

Financial Planning and Analysis

• Drive Financial Planning: Maintain and manage the master budget tracker by period, ensuring total accuracy across the D&T portfolio.
• Master Reporting Cycles: Lead period-end and quarter-end lockdown and reporting activities to provide stakeholders with clear financial visibility.
• Lead Tech Fee Billing: Execute the per-period technology billing process and lead the strategic transition of tech fee tracking from OneSource to MTB.
• Maximize R&D Value: Partner directly with D&T Budget Owners to facilitate annual R&D tax credit documentation and reporting.
• Organize the Portfolio: Build and maintain a centralized Confluence repository for all TB-owned, enterprise, and third-party platforms.
• Standardize Tools: Develop a consolidated view of collaboration and product development tools, mapping their purpose and budget locations.
• Enable Prioritization: Support leadership in establishing standardized processes for tracking funding requests and final decision-making.

Financial Analyst

Artificial Intelligence

• Perform complex delivery management on client engagements, defining project roadmaps, financials, and timelines for multiple workstreams.
• Define and work within an agile project governance framework, facilitating backlog refinement, sprint planning, and Scrum ceremonies to drive team velocity.
• Act as the "Navigator", guiding the roadmap and anticipating risks to ensure the solution moves smoothly from idea to prototype to production.
• Serve as the "Translator", converting business goals into actionable technical requirements and explaining technical constraints back to stakeholders.
• Operate as an "Air Traffic Controller", managing cross-team dependencies, prioritizing work, and keeping delivery moving safely without collision.
• Act as a "Therapist" for the project, listening deeply to stakeholders to cut through noise and identify the true business need behind the request.
• Serve as the functional authority for Data, Technology, & AI solutions, evaluating use case feasibility and mapping data lineage and schema needs.
• Partner with Solution Architects and Engineers to align on technical strategy, understanding pipelines and models to validate the approach.
• Manage quality assurance by defining success metrics, overseeing User Acceptance Testing (UAT), and manually validating data quality and model readiness

Manager – Solution Owner, Data, Technology, AI

Product Manager

• Own the end-to-end product lifecycle for high-impact enterprise software
• Define product strategy and partner closely with engineering and operations to build scalable platforms
• Ensure solutions support multiple brands, markets, and operational models
• Translate product strategy into actionable roadmaps and release plans
• Write clear user stories, acceptance criteria, and product requirements for B2B features
• Partner with technical leads to scope work, manage trade-offs, and deliver on time
• Track KPIs and usage analytics to measure success and inform iteration
• Build trusted relationships with cross-functional partners including brand leaders, operations, legal, and finance
• Represent customer and business needs in Agile ceremonies
• Lead quarterly planning and product reviews to ensure transparency and alignment
• Partner with enablement and support teams to drive successful go-to-market execution
• Use qualitative and quantitative insights to inform product decisions
• Balance enterprise customization needs with platform scalability and maintainability
• Advocate for long-term platform health while meeting near-term business needs

Product Manager – 6 Month Contract

• Define and communicate a clear, compelling vision for kiosk products
• Translate strategy into actionable roadmaps and measurable objectives
• Continuously refine priorities based on insights, data, and evolving customer needs
• Lead discovery to identify real customer and operator problems
• Validate solutions before development through testing and feedback
• Engage directly with guests, owners, and restaurant teams to uncover insights
• Ensure every initiative is grounded in customer value and business viability
• Foster trust, autonomy, and shared accountability across the team
• Partner closely with engineering, design, operations, marketing, finance, and legal
• Promote open communication, rapid learning, and iterative delivery
• Define and track success metrics and OKRs aligned to business goals
• Prioritize effectively across quick wins and long-term strategic investments
• Own the end-to-end delivery process to ensure high-quality, predictable releases
• Encourage experimentation and learning from outcomes (including failures)
• Use data and feedback to guide product decisions
• Share learnings transparently across teams and stakeholders

Product Owner – Kiosk Experiences

Business Intelligence Developer

• Build, enhance, and maintain dashboards in Tableau and/or Power BI
• Support and modify existing dashboards, including working with underlying SQL and calculations
• Translate business requirements and wireframes into effective visualizations
• Develop and optimize DAX measures (Power BI)
• Use SQL for data validation, profiling, and troubleshooting
• Own work from requirements through development and quality checks
• Collaborate with consultants and stakeholders to iterate on reporting solutions