CompassX Group

Technical Program Manager

• Define and manage program timelines and delivery across multiple concurrent workstreams, serving as the primary escalation path for program health, dependencies, and prioritization decisions.
• Define and work within an agile project governance framework, driving team velocity across development and QA in partnership with the product owner.
• Act as "The Navigator," anticipating risks and ensuring the solution progresses deliberately from development through pilot, market entry, and national rollout without losing momentum or direction.
• Operate as the "Air Traffic Controller," managing cross-team dependencies, sequencing priorities and keeping every workstream moving without collision.
• Serve as the "Engine," driving resolution on risks, blockers, and dependencies, and escalating with the right context and urgency to keep the program moving.
• Develop and maintain a working knowledge of the enterprise technology ecosystem spanning hardware and software integrations, middleware, and connected platforms.
• Partner with the product owner, solution architects, engineers, and operations to align on technical strategy, validate approaches, and ensure sequencing decisions reflect both product direction and operational reality.
• Identify process gaps, design solutions, drive cross-team alignment, and ensure successful handoff to operations for training and adoption.
• Build and present executive-level program status decks to internal leadership and franchise stakeholders, adapting communication for technical, operational, and executive audiences.

Call Center Representative

• Oversee PSTN connectivity and carrier relationships; proactively troubleshoot and resolve routing complexities.
• Support comprehensive number porting activities, including Letter of Authorization (LOA) submission, validation, and direct carrier coordination.
• Maintain and audit the enterprise phone number inventory and Direct Inward Dialing (DID) assignment processes.
• Core administration and operational support for the Webex Contact Center (WxCC) platform.
• Build, maintain, and optimize intricate call flows and Interactive Voice Response (IVR) logic utilizing Flow Designer.
• Design, deploy, and manage Webex Contact Center pillars: Entry Points, Queues, Routing Strategies.
• Rapidly isolate and resolve issues tied to call routing anomalies, queue behaviors, and overall contact center performance degradation.
• Partner closely with internal business units to enhance customer experience (CX) and drive call-handling efficiencies.

Cloud Contact Center Engineer – Webex

Designer

• Audit Figma workspace files and map the shared library dependencies, component references, and token connections across Patterns, Recipes, Templates, and working files.
• Lead the duplication and restructuring of the Foundations library into a brand-specific version—stripping non-applicable assets while maintaining component naming integrity.
• Execute Figma’s Swap Library feature across the full file set to reconnect components after the Foundations library is re-homed in the new account.
• Identify and manually resolve any components that cannot be automatically matched during the swap—including renamed, deleted, or structurally changed assets.
• Validate the published state of all Patterns, Recipes, and Template libraries post-migration to ensure all downstream files are receiving updates correctly.
• Document all library decisions, known gaps, and structural changes for the ongoing design team.
• Set up Token Studio in the new Figma account and connect it to a brand-specific token set.
• Validate that all token connections are intact post-migration—colors, typography, spacing, and component-level tokens.
• Identify and resolve broken or mismatched token references across migrated files.
• Ensure the token architecture supports an independent design system going forward.
• Run a proof of concept test early in the engagement: duplicate a low-lift team, transfer it to a test workspace within a provided sandbox, and repeat for a library file documenting findings before full migration begins.
• Coordinate with org admins on the team-level transfer to the new Enterprise account.
• Work through the migration in a sequenced order that minimizes disruption to active design work.
• QA the full migrated environment before handoff confirming no broken references, missing libraries, or disconnected tokens remain.

Senior Figma Design System Specialist

Scrum Master

• Manage multiple workstreams, translate technical requirements into actionable plans, and serve as the bridge between technical teams and business stakeholders.
• Ensure successful project execution by managing scope, schedules, risks, and resources while driving collaboration across technical teams such as software engineering, cloud transformation, or data integration teams.
• A light hands-on approach to technical problem-solving will also be valuable for troubleshooting and quality assurance.
• Build strong client relationships that lead to new project opportunities.
• Contribute to CompassX initiatives, including recruiting, mentoring, and firm development.

Project Manager, Scrum Master – Data & Analytics

Solutions Engineer

• Architect GenAI Solutions: Design end-to-end architectures for AI-powered applications - from LLM selection and prompt engineering through orchestration, retrieval-augmented generation (RAG), and integration with enterprise data environments.
• Build and Orchestrate Agents: Go beyond design - build agentic AI workflows using frameworks like LangChain, LangGraph, AutoGen, CrewAI, or similar. You know how to orchestrate multi-agent systems and have shipped something real.
• Own the AI Stack: Work across the full GenAI delivery stack: LLM APIs (OpenAI, Anthropic, Azure OpenAI, AWS Bedrock), vector databases, RAG pipelines, evaluation frameworks, and deployment infrastructure.
• Bridge to Enterprise Systems: Integrate GenAI solutions with existing enterprise architecture - data platforms, APIs, identity and access controls, and compliance requirements. Make AI work within the constraints of real organizations.
• Advise Client Leadership: Translate technical architecture decisions into clear strategic narratives for client leadership. Help clients move from AI experimentation to AI-enabled operations.
• Accelerate the Team: Bring patterns, reusable components, and technical standards to the delivery team. Be the person who makes everyone else faster.

Solution Architect – GenAI

Product Designer

• Lead Discovery: Plan and facilitate user research - interviews, contextual inquiry, usability testing - to surface real problems before jumping to solutions.
• Design Across the Stack: Move fluidly between journey maps, service blueprints, wireframes, and high-fidelity prototypes depending on what the engagement needs. Own the end-to-end design arc.
• Build and Validate: Go beyond static deliverables where needed - build interactive prototypes, contribute to design systems, or work directly in tools like Figma, Tableau, or low-code platforms to get something in front of users faster.
• Translate for Technical Teams: Partner with developers, architects, and data engineers to make sure what you design is actually buildable - and that what gets built matches the intent.
• Communicate Design Decisions: Articulate your design thinking to non-design stakeholders: why this approach, what it solves, what trade-offs were made. Make design accessible without dumbing it down.
• Bring AI Into the Work: Use AI tools to accelerate synthesis, prototype generation, and design iteration - and help clients think through how AI changes their product and service design.

Senior Consultant – User Experience, Product Design

• Lead current state assessments - process mapping, stakeholder discovery, pain point synthesis - to build a clear picture of where a client is and why it matters.
• Develop future state visions and transformation roadmaps that are grounded in business reality, not just best practice. Prioritize ruthlessly. Sequence work that can actually land.
• Once the roadmap is set, design the individual solutions that deliver against it: requirements gathering, process redesign, capability definition, and handoff to delivery teams.
• Facilitate workshops and working sessions with senior client stakeholders. Build trust quickly, navigate competing priorities, and get people aligned behind a direction.
• Be the connective tissue between what leadership wants and what the delivery team can build. Translate ambiguity into structure and structure into action.
• Use modern AI tools to accelerate discovery, synthesis, and design - and help clients understand how AI can reshape their operating model.

Senior Consultant – Solution Designer, Business Transformation

IT Support

• CompassX is a boutique business and technology consulting firm. We help Fortune 500 and high-growth clients deliver their most strategic initiatives, from enterprise transformations to digital and data-driven projects. With over 15 years of proven results, we’ve expanded across industries including financial services, pharmaceuticals, aerospace, consumer products, and quick service restaurants.
• We are honored to be recognized as a three-time winner of Consulting Magazine’s Best Boutique Firms to Work For, and previously recognized as a “Best Place to Work” in Southern California and one of INC.’s 5000 fastest-growing private companies in the U.S.

Project Manager – IT Infrastructure

SDET

• Design, draft, and scale robust automated test suites using Node.js and TypeScript to validate feature stability.
• Lead hands-on automation testing across multiple web applications using Playwright, with additional exposure to Android (Appium) ecosystems.
• Write and maintain test coverage for intricate GraphQL queries as well as asynchronous, real-time messaging interfaces like MQTT, WebSockets, or SSE.
• Monitor, scale, and maintain automated test execution across continuous integration environments via GitHub Actions, GitLab CI, or Jenkins.
• Actively leverage container registries, Docker images, and log aggregation platforms to analyze and correlate errors across distributed services.
• Collaborate dynamically across engineering teams to surface, track (via Jira), and proactively resolve environmental and application defects.
• Integrate cutting-edge AI tools within your day-to-day workflow to boost test creation efficiency and delivery cadence.

QA Test Engineer – 6 Month Contract

• Architect and Maintain Automated Suites: Design and evolve robust automation frameworks using Node.js and TypeScript to validate critical service layers.
• Full-Stack Testing: Drive functional use-case coverage across UI (Playwright), Mobile (Appium), and API (GraphQL) interfaces.
• Asynchronous System Validation: Lead testing efforts for real-time messaging interfaces, specifically MQTT and WebSockets, to ensure system-wide data integrity.
• Pipeline Ownership: Monitor and optimize CI/CD pipelines (GitHub Actions/Jenkins), utilizing Docker for containerized test execution.
• Observability & Debugging: Correlate service logs across distributed architectures to triage complex failures and proactively communicate bug resolutions.
• AI Workflow Integration: Pilot and leverage cutting-edge AI tools to enhance testing efficiency and delivery speed.

Software Development Engineer in Test, 6 Month Contract Role

Data Engineer

• Architect the Data Foundation: Design and own the end-to-end data architecture underpinning GenAI application deployments - spanning ingestion, transformation, serving layers, and integration with existing enterprise data environments, including Databricks and legacy platforms.
• Get Hands-On in the Stack: Work directly with application and ML teams to implement and validate data pipelines, schema designs, and data access patterns that power production-grade AI applications built in Python/FastAPI.
• Drive Proactive Integration: Operate at a high velocity by anticipating data needs rather than waiting for them. You will partner closely with—and complement—integration architects, filling the technical gaps to keep the project moving at a rapid pace
• Bridge Two Worlds: Act as a high-EQ consultant who can translate complex data architecture decisions into clear strategic narratives for client leadership - and then roll up your sleeves to implement them alongside the team.
• Set the Data Standards: Define and enforce data governance, quality, and lineage practices within the delivery environment. Ensure that what gets built is not just functional, but defensible, scalable, and ready for enterprise scrutiny.
• Enable the Client: Partner with client-side data and engineering teams to build understanding and ownership of the new architecture. Leave behind capability, not dependency.

Data Architect and Strategy – AI Integration, Deployment

• Design and document end-to-end user flows, interaction patterns, and high-fidelity UI screens within Figma.
• Engage directly with beta users to gather and synthesize feedback on usability, accessibility, and overall sentiment.
• Evaluate core user journeys to identify friction points and opportunities for improved clarity and flow.
• Review AI coach transcripts and workflows to identify experience improvements through a customer-centric lens.
• Collaborate cross-functionally with product managers, engineers, and vendors to support rapid learning and iterative development.
• Audit platforms against approved designs to ensure quality, consistency, and high design fidelity.
• Manage and evolve established design systems using components, variants, and auto-layout for efficient engineering handoffs.
• Translate complex product requirements into intuitive, user-centered design solutions that align with visual guidelines.

UX Designer – Contract, Part Time

DevOps Engineer

• Design and manage Cloud infrastructure and services, ensuring they meet rigorous enterprise-grade SLA standards.
• Create and deploy scalable monitoring systems to support a rapidly expanding global infrastructure footprint.
• Resolve customer escalations and prevent incident recurrence by developing robust processes, procedures, and automations.
• Monitor, diagnose, and resolve urgent production issues, including potential support during off-normal business hours.
• Write, augment, and maintain comprehensive production documentation to ensure team alignment and operational clarity.
• Partner with senior team members to learn routine assignments and apply standard practices to solve infrastructure challenges.
• Communicate regularly with supervisors and mentors to seek feedback and explain policies or practices related to the Cloud discipline.

Site Reliability Engineer – Contract

Architect

• Lead the execution of complex API and integration migrations to Azure, including refactoring patterns and coordinating cutovers to minimize downtime.
• Implement API-led and event-driven integration patterns using Azure services, deployment tools, and monitoring frameworks.
• Architect and secure APIs in Azure APIM using OAuth 2.0, Entra, mTLS, and robust API governance practices.
• Operate and administer Azure platform components using Infrastructure-as-Code (IaC) tools like Terraform/OpenTofu, Azure CLI, and the portal.
• Develop containerized Azure Functions and deploy integration workloads to Azure Kubernetes Service (AKS).
• Design complex data transformations with reusable libraries, managing multi-level mappings and translations.
• Automate CI/CD processes using GitLab and enforce engineering quality through unit, integration, and functional testing.
• Establish actionable observability for APIs using Azure Monitoring and external tools like Splunk.
• Champion the use of GenAI tools (like GitHub Copilot) to accelerate delivery speed and improve code quality safely.
• Drive root-cause analysis and lead troubleshooting efforts to provide durable, preventative fixes for production incidents.