Business Operations

• Define the right problems
• Understand what business question it's answering and what decision it will inform
• Define metrics, build reports, run analyses, design experiments, and surface data insights that move your team's key metrics
• Bring recommendations to your counterparts in product, growth, finance, or operations

Associate, BizOps & Analytics

• You'll sit on our central BizOps & Analytics team but you’ll be embedded in one of Jerry's core product or business areas — growth, product, AI and automation, strategic partnerships — and own the analytical function for that business unit end-to-end.
• Define the right problems: Before any analysis, understand what business question it's answering and what decision it will inform. Push back if the question is flawed.
• Data and insights: Define metrics, build reports, run analyses, design experiments, and surface data insights that move your team's key metrics.
• Drive outcomes: Bring recommendations to your counterparts in product, growth, finance or operations, tell them what's happening and why, and what next steps should be.

Manager, BizOps & Analytics

Manager, BizOps – Analytics

• Define the right problems: Before any analysis, understand what business question it's answering and what decision it will inform.
• Data and insights: Define metrics, build reports, run analyses, design experiments, and surface data insights that move your team's key metrics.
• Drive outcomes: Bring recommendations to your counterparts in product, growth, finance or operations, tell them what's happening and why, and what next steps should be.

Senior Associate, BizOps & Analytics

• Sit on the central BizOps & Analytics team but be embedded in one of Jerry's core product or business areas
• Define metrics, build reports, run analyses, design experiments, and surface data insights that move your team's key metrics
• Bring recommendations to counterparts in product, growth, finance or operations

Senior Manager, BizOps – Analytics

• Manage operational governance across platform vendors and partner relationships
• Track monthly spend, invoices, forecasts, and budget alignment across multiple vendors
• Identify operational risks, cost optimization opportunities, and vendor performance gaps
• Coordinate with Finance, Legal, Procurement, Tax, and Product teams on approvals and workflows
• Oversee commercial agreements, onboarding processes, and operational compliance
• Build and improve scalable business processes across platform operations
• Support revenue share workflows, partner reporting, and payment tracking
• Present operational and financial insights to business leadership
• Manage ongoing reporting and tracking across vendor, partner, and platform ecosystems
• Help support launch and ongoing operations of new streaming platform initiatives

Business Operations, Vendor Strategy Lead – Streaming Platforms

• Partner with marketing, product, and business development teams to integrate customer performance insights into user and partner acquisition strategies
• Lead the design, execution, and analysis of A/B experiments on new and existing features, extracting key insights to inform product and business strategies
• Define, understand, and test levers to drive profitable and scalable user acquisition and partnership growth
• Identify opportunities to automate manual processes and optimize operational efficiency

Business Operations Associate

• For the first few months, you will join an existing product team, and learn how we think about and develop products.
• You will learn how to conduct customer research, write product specs, work with engineers and designers, use tools like Figma and Codex to prototype, design and run experiments, analyze outcomes, and incorporate learnings into iterative product decisions.
• Take one of our target verticals from concept to a revenue-generating product.
• Run the incubation, build and ship the product, test and iterate, and then hire a team to run it.

Manager, BizOps & Analytics – New Products

• For the first few months, you will join an existing product team, and learn how we think about and develop products.
• Learn how to conduct customer research, write product specs, work with engineers and designers, use tools like Figma and Codex to prototype, design and run experiments, analyze outcomes, and incorporate learnings into iterative product decisions.
• Take one of our target verticals from concept to a revenue-generating product. Run the incubation, build and ship the product, test and iterate, and then hire a team to run it.

Manager, BizOps & Growth – New Products

• For the first few months, you will join an existing product team, and learn how we think about and develop products.
• Take one of our target verticals (e.g. commercial auto insurance, property tax, RV insurance, etc) from concept to a revenue-generating product.
• Run the incubation, build and ship the product, test and iterate, and then hire a team to run it.

Manager, BizOps & Strategy – New Products

• Phase 1: Ramp on existing products. For the first few months, you will join an existing product team, and learn how we think about and develop products. You will learn how to conduct customer research, write product specs, work with engineers and designers, use tools like Figma and Codex to prototype, design and run experiments, analyze outcomes, and incorporate learnings into iterative product decisions.
• Phase 2: Build a new business. Take one of our target verticals (e.g. commercial auto insurance, property tax, RV insurance, etc) from concept to a revenue-generating product. Run the incubation, build and ship the product, test and iterate, and then hire a team to run it.

Senior Manager, BizOps & Analytics – New Products

Senior Manager, BizOps – Strategy, New Products

• For the first few months, you will join an existing product team, and learn how we think about and develop products.
• Take one of our target verticals from concept to a revenue-generating product.
• Run the incubation, build and ship the product, test and iterate, and then hire a team to run it.

Senior Manager, BizOps & Strategy – New Products

• Identify, validate, and implement strategic solutions for new concepts, programs, and policies to optimize business performance, using analysis, research, pilots, and proof-of-concept testing.
• Lead large-scale, cross-functional initiatives from concept through execution by defining scope, developing project plans, managing workstreams, conducting impact analyses, and driving alignment through clear communications and leadership-level readouts.
• Drive data-informed decision-making by leading analyses of complex business and operational challenges, designing and implementing operational reporting and analytical proofs of concept.
• Develop and operationalize policy frameworks and assessment protocols for payment and compliance, partnering with legal, industry, and cross-functional teams to align business strategy, regulatory obligations, and program contract language.
• Proactively identify, evaluate, and mitigate revenue and programmatic risks.
• Create and implement policies to address outstanding payments, minimize contra revenue, and mitigate bad debt.
• Partner with Product and cross-functional teams to implement payment-related features and process improvements, supporting go-to-market and adoption strategies.

Principal Program Manager, Business Operations

• Responsible for processes and activities within supply chain related operations and/or compliance such as regulatory compliance, systems and technology, data analytics and performance, international supply chain, operational excellence and supply base diversity
• Manages, develops, or supports strategic direction and tactical execution of governance (policy, procedure, processes, etc.), priorities, initiatives, and related activities
• Perform PACE audits, provide compliance support to the procurement organization, review procedures, support the training team with compliance guidance, support annual customer audits
• Interface with Supply Chain Management processes and personnel at all levels to ensure the success in sector compliance

Principal/Sr Principal Supply Chain Compliance Specialist

• Translate annual and multi-year strategic priorities into clear operating plans, milestones, and review cadences that connect leadership intent to measurable outcomes.
• Structure executive and leadership discussions, including OKR and priority-setting forums, to surface tradeoffs, drive decisions, and ensure commitments are documented and followed through.
• Own and continuously improve the company’s enterprise operating rhythm, including executive planning sessions, leadership offsites, All Hands, and quarterly and annual business reviews.
• Maintain enterprise-level visibility into critical initiatives, dependencies, risks, and outcomes, surfacing issues early and aligning leaders on mitigation and course correction.
• Design and maintain KPI frameworks, dashboards, and reporting mechanisms that inform executive decision-making and reinforce accountability.
• Develop executive-ready insights, recommendations, and materials for senior leadership consumption.
• Contribute to competitive and market analyses in support of decision-making, partnering with relevant internal teams and Rakuten international as needed.
• Use Claude and similar AI tools to produce first-pass drafts of executive materials and rapid competitive scans; build simple, repeatable prompt/agent workflows to standardize outputs and reduce cycle time for exec cadence.

Strategic Business Operations Manager

• For the first few months, join an existing product team, and learn how we think about and develop products.
• Conduct customer research, write product specs, work with engineers and designers.
• Use tools like Figma and Codex to prototype, design and run experiments, analyze outcomes, and incorporate learnings into iterative product decisions.
• Take one of our target verticals from concept to a revenue-generating product. Run the incubation, build and ship the product, test and iterate, and then hire a team to run it.

• Ramp on existing products, conduct customer research, write product specs, work with engineers and designers
• Build a new business from concept to a revenue-generating product, run the incubation, build and ship the product, and test and iterate
• Hire a team to run the new business line

Senior Manager, BizOps & Growth – New Products

• Provide direction and support for the industrial brokerage business's strategy, programs, procedures, and projects
• Monitor progress against annual priorities, strategic initiatives, and operational plans
• Prepare regular updates, reports, and recommendations for the National Director to support informed decision-making
• Maintain regular contact and build solid working relationships with brokers and their appointed staff to ensure the highest level of service
• Support the National Director on business development efforts and various client engagement, leveraging other functional departments, as well as regional and local resources
• Represent Colliers at industry events and within the business community to strengthen brand presence and support business development efforts
• Assist with the development and implementation of company-wide brokerage initiatives and new technology solutions to enable growth in industrial sector revenue
• Assist the National Director in conflict resolution issues
• Serve as the primary connector across Marketing, Research, Operations, Technology, Legal, People Services, and other internal partners to increase efficiency and improve broker access to resources
• Track and communicate updates on platform tools, programs, systems, and national initiatives
• Support brokers by explaining platform capabilities, guiding resource usage, and helping identify the right contacts or tools for various needs
• Maintain and enhance onboarding materials, including welcome guides, process documentation, and training resources for new platform team members
• Coordinate onboarding sessions and cross-functional introductions to ensure smooth integration
• Act as the first point of contact for broker questions regarding operations, resources, reporting, and platform functionality
• Identify opportunities to streamline workflows and recommend process improvements
• Assist with oversight of contracts, memberships, subscriptions and approvals
• Assist with the annual budgeting and quarterly forecasting processes in partnership with Finance
• Monitor monthly financial performance, review revenue trends, and identify opportunities for local or national growth
• Maintain oversight of contracts, memberships, subscriptions, and related approval workflows
• Conduct ROI assessments for major expenses or initiatives and prepare supporting analysis for leadership
• Provide ad hoc financial insights, KPI tracking, and business performance reporting as needed
• Help ensure operational compliance with internal policies and approval protocols
• Assist the National Director with a variety of ad-hoc assignments
• Partner with U.S. Research to monitor trends in the industrial sector, including supply, demand, capital flows, and economic indicators
• Summarize key findings and deliver trend updates that support business planning, content development, and leadership strategy
• Maintain awareness of competitive landscape shifts and opportunities for differentiation.

Director, Business Operations – Industrial Services

• Supporting leadership and team members with the execution and operationalization of programs, projects, and initiatives within the department.
• Managing, coordinating, and directly supporting business leaders and staff with department activities, and administrative tasks.
• Coordination of project plans, calendars, and dashboards.
• Providing support for functions such as recruitment, contract management, event planning and expense coordination.
• Building and maintaining effective communication and working relationships with internal and external stakeholders.

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Manager, BizOps & Growth – New Products

Manager, BizOps & Strategy – New Products

Senior Manager, BizOps & Analytics – New Products

Senior Manager, BizOps – Strategy, New Products

Senior Manager, BizOps & Strategy – New Products

Principal Program Manager, Business Operations

Principal/Sr Principal Supply Chain Compliance Specialist

Strategic Business Operations Manager

Manager, BizOps & Growth – New Products

Senior Manager, BizOps & Growth – New Products

Director, Business Operations – Industrial Services

Business Operations Coordinator