Business Analyst

• Partner with stakeholders across the enterprise, including business teams, Digital, IT, Marketing, Operations, Finance, Legal, Customer Experience, Support, and vendor or agency partners, to understand business objectives, pain points, opportunities, and desired outcomes.
• Facilitate discovery sessions, stakeholder interviews, requirements workshops, and cross-functional working sessions to identify needs, define scope, clarify priorities, and drive alignment.
• Translate business objectives into clear, actionable requirements, user stories, business rules, workflow diagrams, process documentation, functional specifications, acceptance criteria, and measurable success criteria.
• Work with product owners, architects, developers, QA, project managers, support teams, and external partners to ensure requirements are complete, understood, feasible, testable, and aligned to enterprise standards.
• Identify assumptions, risks, constraints, dependencies, impacts, edge cases, exception scenarios, and open decisions across teams, systems, processes, and customer touchpoints.
• Support web and digital initiatives by helping define capabilities related to content, search, personalization, commerce or ordering flows, loyalty experiences, customer account functionality, analytics, accessibility, SEO, and operational support needs.
• Document current-state and future-state processes, user journeys, system interactions, data flows, and handoffs to support solution design, delivery, testing, training, and operational readiness.
• Collaborate with UX, design, content, analytics, technical, and business teams to ensure requirements reflect user needs, business outcomes, operational considerations, and technical dependencies.
• Create, refine, and maintain epics, features, user stories, acceptance criteria, and supporting documentation in partnership with product owners and delivery teams.
• Participate in backlog refinement, sprint planning, demos, retrospectives, release planning, UAT planning, and other delivery ceremonies as needed.
• Partner with QA and business stakeholders to define test scenarios, review test coverage, support UAT, prioritize defects, resolve requirement questions, and support go/no-go recommendations.
• Support release readiness by confirming requirements coverage, stakeholder alignment, UAT readiness, business process impacts, communications, training needs, and support considerations.
• Support post-launch validation by comparing delivered functionality and performance against agreed success criteria and identifying opportunities for optimization.
• Create and maintain clear documentation for both technical and non-technical audiences, including meeting notes, decision logs, process flows, requirement summaries, readiness materials, and support handoffs.
• Build trusted relationships across internal teams and external partners to promote collaboration, accountability, shared ownership, and successful business outcomes.
• Understand and comply with all company privacy, security, accessibility, change management, and technology standards.

• Analyze real-time dashboards, system alerts, and KPI trends
• Meet with Operations leaders, Directors, and Executives to discuss insights, forecasts, and recommendations
• Develop or enhance dashboards and reporting frameworks
• Deliver daily, weekly, and monthly performance reports

Senior Business Analyst

• Conduct interviews and facilitate group sessions with business and technology partners to elicit, analyze, and document business requirements as well as change management
• Provide consultative support to stakeholders to help them to achieve desired changes and outcomes
• Document and manage requirements traceability matrix and confirm solution meets requirements
• Utilize modeling techniques to produce diagrams, and models that illustrate system and data relationships, and business process flows for both current and future states
• Analyze the business requirements and validate potential solutions/approaches with business and finance technical staff to identify potential improvements in functionality and processes, and ways that technology can help to achieve organizational goals
• Perform the project manager role in conjunction with the business analyst role on appropriately sized requests or projects to ensure all project tasks are planned and executed based on the project requirements
• Support business and technical partners in all aspects of testing including test script development, acceptance criteria, integration testing, test data creation, user acceptance testing, etc.
• Proactively facilitate conversations between functional and technical teams to ensure common and thorough understanding of business needs and solution capabilities to achieve better outcomes
• As needed participate in dialog with vendors and SNHU staff to understand vendor solutions and obligations, confirm vendor offerings, and monitor vendor performance towards SNHU requirements.
• Other duties and responsibilities as assigned.

Senior Business Analyst, Finance Technology

• Conduct structured discovery sessions with business unit leaders and operational teams to identify manual processes, bottlenecks, and automation opportunities
• Translate business requirements into clear, actionable engineering specifications
• Use AI tools natively to draft executive summaries, business cases, use case briefs, ROI analyses, and presentation materials for senior leadership
• Maintain and manage the team’s use case pipeline
• Serve as the primary point of contact for business units seeking AI transformation support
• Develop and maintain standard templates for use case intake, requirements documentation, and executive reporting
• Collaborate with the AI governance team to ensure compliance with organizational AI policies and principles
• Build and maintain stakeholder relationships across business units, IT, and senior leadership
• Track business outcomes delivered by deployed AI agents and automation
• Stay current with enterprise AI capabilities and emerging best practices

Senior Analyst, AI Business – Transformation

• Own HIPAA-compliant source-of-truth artifacts. Serve as the accountable owner for several Excel-based artifacts that govern Medicare claims business rules, edits, code sets, or requirements.
• Maintain version control, change history, and documentation so these remain authoritative and audit-ready, and handle all content in accordance with HIPAA and CMS data-handling requirements.
• Apply deep Medicare claims expertise. Act as the subject matter expert on CMS Medicare Part A (institutional, hospice, home health) and Part B (professional, outpatient, DME) claims processing, including how claims are edited, and use that expertise to evaluate the downstream impact of every proposed change.
• Validate changes internally. Review and validate proposed updates to the spreadsheets before they go out, confirming they're accurate, internally consistent, and aligned with CMS policy and program requirements.
• Identify discrepancies, edge cases, and ripple effects early.
• Communicate changes externally. Be responsible for sharing validated changes with external stakeholders, including CMS counterparts, in a clear, well-documented, and timely way.
• Maintain the narrative around what changed, why, and what it affects.
• Bridge product and engineering. Partner closely with the Product Manager to translate policy and program needs into clear requirements, and work directly with Engineering leadership to ensure those requirements are understood, technically feasible, and implemented faithfully.
• Surface tradeoffs and risks so decisions get made with the full picture.
• Keep everyone aligned. Facilitate the flow of information across functions—reducing ambiguity, documenting decisions, and ensuring that policy, product, and engineering stay in sync as the work evolves.

Project Manager – Business Analyst

• Analyze traditional business processes and the capabilities of the Pacific Life technology stack to identify how to solve problems in simple and innovative ways.
• Develop and implement business processes that are designed with the goal of a $1 Billion business in mind, supporting the ability to scale and evolve over time.
• Advocate for business needs and develop deep knowledge of why technology and process decisions are made.
• Stay current on the latest digital technologies and trends, and make recommendations for their implementation within the division.
• Collaborate with cross-functional teams to design and implement new systems and processes.
• Develop and implement testing plans to understand and evaluate new processes and tools.
• Monitor and measure the success of digital transformation initiatives and adjust as needed.
• Communicate with stakeholders to gather feedback and ensure that solutions meet their needs.
• Participate in planning and work with Architects to understand enabler related work.

Senior Business Process Analyst

• Lead end-to-end requirements for complex, cross-functional initiatives from discovery and scope definition to delivery.
• Partner with business, product, engineering, QA and project leaders to align on approach, milestones, risks and success metrics.
• Facilitate stakeholder workshops to analyze current processes, identify gaps and design improved future-state workflows.
• Create and manage clear, actionable deliverables (user stories, acceptance criteria, process flows, data mapping, business rules).
• Own requirements across the SDLC, ensuring traceability and effectively managing evolving scope and priorities.
• Collaborate with technical teams to evaluate solutions and ensure alignment with business goals and compliance needs.
• Support QA and UAT to validate outcomes, resolve defects, and ensure high-quality releases.
• Communicate status, risks, and decisions to stakeholders and leadership with clarity and consistency.
• Drive implementation readiness, documentation, and adoption while mentoring others and elevating BA best practices.
• Other projects and duties as assigned.

• Drive the day-to-day development of key analysis to support stakeholder objectives.
• Collaborate with internal teams (developers and data engineers) to translate complex data into actionable insights.
• Analyze structured and unstructured healthcare data to identify trends and operational performance metrics.
• Build a deep understanding of underlying data models, inputs, and definitions to ensure accurate analysis and reporting.
• Collaborate with Business Intelligence (BI) developers to produce interactive dashboards.
• Serve as a liaison between the BI team and business stakeholders, understanding their data needs.

• Analyzes part data (illustrative literature, drawings, etc.) and audits trail to determine if parts require ADD/CVD (Anti-Dumping Duties/Countervailing Duties) & PGA reporting to CBP (Customers Border Patrol).
• Secures necessary PGA information (product codes, MID's, 510K#'s, listing numbers, etc.) for electronic submission to CBP.
• Provides Entry, ADD/CVD & PGA ACE (Automated Commercial Environment) data sets local guidelines for presentation to local customs agencies.
• Maintains PGA logs for monthly statistical reporting and updates internal databases as required.
• Makes classification changes based on PGA information received.
• Assists with work load management and distribution.
• Coordinates daily activities with TMS (Trade Management Services) team members and project supervisor.
• Communicates proactively with customers including educating customers on regulatory procedures, root cause analysis, and process improvements.

Trade Management Analyst III

• Responsible for the provisioning of access for new and current caregivers; this includes the process of creating, maintaining, and removing user accounts to various systems, ensuring the right level of access at the right time
• Provides customer support and tier 2 support for end user community
• Demonstrates intermediate knowledge of provisioning and fulfillment of access requests for IT primary services
• Serves as an escalation path for troubleshooting moderately complex access issues
• Works independently to provision access to moderately complex systems in a timely, highly-accurate fashion, taking direction from senior team members, supervisor, manager or director
• Performs multiple tasks simultaneously, completing assigned tasks on time
• Supports the vision, mission and values of the organization in all respects
• Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change
• Provides and maintains a safe environment for caregivers, patients and guests
• Conducts all activities with the highest standards of professionalism and confidentiality
• Complies with all applicable laws, regulations, policies and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings
• Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate
• May perform additional duties of similar complexity within the organization, as required or assigned

Identity Management Analyst 2

• Support QVC and drive data-informed decision-making across operations and supply chain functions
• Analyze complex business challenges, apply advanced analytics and modelling
• Deliver insights and recommendations that improve forecasting, inventory management, and overall operational performance
• Develop advanced analytical models, including machine learning solutions
• Design and automate predictive and prescriptive reports to support business decision-making
• Analyze large, complex datasets and translate findings into actionable insights
• Partner with cross-functional teams to identify opportunities to improve efficiency, quality, and performance
• Lead strategic initiatives across multiple business areas
• Support senior leadership by preparing executive-level presentations
• Mentor and coach junior analysts

Senior Operations Business Analyst

• Performs real-time analysis duties to ensure service levels are met
• Monitors call volume demand in real time and flexes workforce accordingly
• Ensures that the best possible call center service levels are achieved to maximize utilization
• Monitors call volume and average speed of answer (ASA) in real time & adjusts schedules to ensure consistent service is maintained
• Designs and manages an efficient staff scheduling system for short-term future needs
• Determines how to best distribute the staff to meet projected call volumes
• Analyzes historical patterns to determine nature, variance, and seasonality of call arrival patterns
• Utilizes shift schedule templates to determine shifts
• Creates shift schedules in WFM system
• Develops a set of priority rules that will govern how shifts are assigned
• Establish a set of scheduling resources and monitoring systems to manage schedule administration, communication and to track performance

Workforce Management Analyst II – Scheduler

• Document business processes
• Prepare executive communications
• Develop reports and presentations
• Support strategic planning efforts
• Facilitate stakeholder meetings

Federal Business Analyst, Technical Writer

• Elicit, gather and analyze, and document business requirements, user stories, and detailed specifications
• Maintain and prioritize a global backlog of epics and user stories
• Coordinate across scope, schedule, and budget, driving alignment and resolving ambiguity
• Maintain a holistic view across multiple initiatives to have awareness of dependencies, risks, and opportunities
• Analyze data, user feedback, and pain points to identify improvement opportunities
• Operate effectively in ambiguous, evolving environments
• Support digital solution operations and act as a first line of triage

• The IAM Analyst II is responsible for more complex identity governance activities, access provisioning architecture, role modeling, access certification, integration of enterprise systems, and user lifecycle management. The analyst will lead projects and initiatives that directly support the organization's zero trust architecture and regulatory compliance requirements.

Identity/Access Management Analyst II

• Partner with key stakeholders to facilitate financial modeling and data-driven, strategic decision-making across ERMCO
• Work cross-functionally with operations, sales, quality, safety, human resources, IT, and engineering to develop insights needed for decision-making
• Have a high level of exposure to senior leadership and directly impact ERMCO’s Mergers & Acquisitions ambition and support leadership decisions
• Perform financial analysis and corporate development
• Participate in developing 5-yr Long Range P&L Forecasts including P&L, Balance Sheet, Cash Flow Statements
• Build detailed joint venture and partnership models
• Construct internal project-level Net Present Value (NPV) and Internal Rate of Return (IRR) models
• Design, develop, and maintain automated systems, reports, and dashboards
• Drive cross-functional reporting and support ad-hoc reporting requests

Senior Business Analyst, Corporate Strategy & Analytics

• Understand the entire lifecycle of a class action or similar matter, determine what data is required based on functional requirements, and define how that data and business rules will translate to internal applications.
• Develop and publish technical specifications, technical requirements, and other documentation, as required.
• Design data mappings and transformations which will be used to drive ETL procedures.
• Work with QC Analysts to design testing strategies and plans to ensure all outcomes are as expected.
• Using tools such as Excel, Access, SQL Server, and others, directly query, assess, and analyze data to ensure requirements are being met.
• Serve as liaison between Client Services (business) and Data Analysts (technical) teams to keep production work flowing smoothly.
• Work with Technical Project Managers to ensure all required steps and actions are captured in project plans, and that project timelines seem reasonable.
• Lead, conduct, or consult in user acceptance test exercises to ensure results are acceptable and meet requirements.
• Follow prescribed software development standards, processes, procedures, methodologies, etc., according to departmental policies and conventions.
• Interact and correspond professionally with team members, project management, clients, and other stakeholders.
• Account for and accurately log time against project work.

• Translates ambiguous business needs into solid business and functional requirements for small to large projects with moderate complexity.
• Effectively elicits information to create concise, organized Business Requirement Documents (BRD) and Functional Requirement Documents (FRD) using standard, industry recognized tools and best practices.
• Manages requirements across the lifecycle of a project to ensure end user satisfaction, business stakeholder buy-in, and scope integrity.
• Identifies opportunities and contributes recommendations based on analysis of requirements and future impacts.
• Partners with business unit and IT or other departments as needed to ensure successful implementation and ongoing business and / or systems support when appropriate.
• Creates detailed Use Cases, User Stories and other documents to illustrate business needs.
• Facilitate meetings and Joint Application Development (JAD) sessions in a positive way to drive cross functional stakeholders to reach agreements and effective solutions. Meetings may include leadership.
• Conducts research and interviews subject matter experts to create "As-is" and "To-be" process flows.
• Apply critical thinking to evaluate cross functional dependencies, including upstream and downstream impacts.
• Contributes to enhancements of Business Analysis best practices and suggestions for improvements.
• Creates business facing test scenarios, test scripts/cases, and mockups of data necessary to conduct testing.
• Creates the traceability between requirements and scenarios to ensure business requirements are met.
• May monitor and report on testing activity and results.
• Consults with others in the development of appropriate training materials to support the needs of functional areas.
• May provide support to other entry and junior level Business Analysts.
• May investigate and research system problems and enhancements, working collaboratively with IT and business stakeholders to identify options and provide business and / or technical solutions.
• Other duties as assigned.

Business Analyst III

• Partner with business leaders and SMEs to design manufacturing, inventory, and warehouse processes into scalable future-state Oracle Cloud solutions
• Assist in discovery sessions, design workshops, and requirements gathering and validation meetings
• Analyze and document business pain points and translate them into system capabilities, process changes, or automation opportunities
• Create detailed business requirements, functional specifications, process maps, and user stories
• Support design and configuration activities for Oracle Cloud Fusion modules including: Manufacturing Inventory Management Warehouse Management (WMS) Related supply chain modules
• Work with the business to collect Use Cases for new designs, enhancements, and releases
• Create test scripts, scenarios, and business process validation cases
• Support phased release deployments, acquisitions, and future module rollouts
• Track functional deliverables and assist in alignment across teams

Oracle Fusion Manufacturing, Inventory Business Analyst

• Analyze business requests to be solved with automated systems.
• Formulate and design automated systems scope and objectives based on both user needs and a good understanding of applicable business systems and industry requirements.
• Provide expertise in identifying, evaluating and developing systems and procedures that meet user requirements and are within stated sizing estimates.
• Configure system settings and options; plan and execute business design, assist in integration and acceptance testing, where necessary; and create specifications for system to meet business requirements.
• Include analysis of business and user needs, documentation of requirements, and translation into proper system requirement specifications.
• Begins to develop working relationships with client end-users, programmers and test analysts while assisting with the analysis, design, configuration, testing and maintenance of systems.
• Maintains communications with end-users for feedback to ensure systems continually meet the client's expectations.
• Analyzes basic problems and issues (complexity varies based on data requirements and business specifications) and offers standard business solutions.
• Coordinates and facilitates client meetings.
• Develops simple business specifications and logical flowcharts that include features and functions from which programmers can create technical specifications.
• Demonstrates a basic knowledge of systems/modules to design system screens and database structures.
• Works with programmers to design and develop requirements and learns to analyze the feasibility of new systems and enhancements to existing systems.
• Prepares input for system design, including final report and screen definition, logical system flow and implementation plans.
• Provides support with the resolution of issues that may cross multiple systems and affect the business process and tracking of application incidents/issues; becomes familiar with how to identify system impact of changes in the business, user needs, external business environment and operating systems.
• Develops documentation to include, but not limited to bulletins, manuals, file layouts and application design layouts for internal, client and training purposes.
• Assists with the preparation and coordination of client training and documentation for installation of systems and upgrades.
• Tracks and learns to document changes for functional and business specifications; writes detailed, universally understood procedures for permanent records and for use in training.
• Assists with coordinating documentation and client follow-up evaluation monitoring; post-implementation problems and revision requests.
• Maintains and administers procedures, methodology and/or application standards to include payment card industry and security related compliance.
• Demonstrates a working knowledge to conduct and support testing/planning/validation by clarifying the intended functionality.
• Participates in the resolution of issues to ensure a successful implementation.
• Tests and learns to analyze possible courses of action and solutions.
• Assists with coordinating implementations including vendor and in-house testing, readiness assessment, training and hardware capacity evaluation.
• Assists with the project planning efforts on small development efforts.
• Tracks project progress, collects and analyzes information and trends, and communicates to the user community any anticipated schedule deviations.
• Maintains software deployment plans as directed.

Business Analyst jobs in Tennessee

See all jobs on JobTailor

Business Analyst

Senior Business Analyst

Senior Business Analyst, Finance Technology

Senior Analyst, AI Business – Transformation

Project Manager – Business Analyst

Senior Business Process Analyst

Senior Business Analyst

Business Analyst

Trade Management Analyst III

Identity Management Analyst 2

Senior Operations Business Analyst

Workforce Management Analyst II – Scheduler

Federal Business Analyst, Technical Writer

Business Analyst

Identity/Access Management Analyst II

Senior Business Analyst, Corporate Strategy & Analytics

Business Analyst

Business Analyst III

Oracle Fusion Manufacturing, Inventory Business Analyst

Business Analyst