Business Analyst

Cracker Barrel

Business Analyst working with cross-functional teams to gather and document business objectives and requirements. Supporting digital initiatives and ensuring alignment with enterprise standards.

Posted 7/24/2026full-timeRemote • Tennessee • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in gathering and documenting requirements, writing user stories, and supporting UAT while collaborating with cross-functional teams to drive alignment and successful business outcomes. Proficient in translating business objectives into actionable requirements and ensuring compliance with company standards.

Highest-signal resume keywords

Requirements GatheringUser Story DevelopmentStakeholder CollaborationUAT SupportBusiness Process Documentation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business AnalysisProcess DocumentationWorkflow DiagramsAcceptance CriteriaFunctional SpecificationsData FlowsUser JourneysAgile MethodologyDigital InitiativesEcommerce Support

Soft Skills

CollaborationCommunicationRelationship BuildingProblem SolvingFacilitation

Tools & Technologies

Analytics ToolsSEO ToolsProject Management SoftwareDocumentation ToolsCollaboration Platforms

Certifications & Qualifications

Certified Business Analysis Professional (CBAP)PMI Professional in Business Analysis (PMI-PBA)Agile/Scrum CertificationProduct Owner Certification

Industry Keywords

Customer ExperienceDigital InitiativesEnterprise TechnologyEcommerceStakeholder Engagement

About the role

Key responsibilities & impact

Partner with stakeholders across the enterprise, including business teams, Digital, IT, Marketing, Operations, Finance, Legal, Customer Experience, Support, and vendor or agency partners, to understand business objectives, pain points, opportunities, and desired outcomes.
Facilitate discovery sessions, stakeholder interviews, requirements workshops, and cross-functional working sessions to identify needs, define scope, clarify priorities, and drive alignment.
Translate business objectives into clear, actionable requirements, user stories, business rules, workflow diagrams, process documentation, functional specifications, acceptance criteria, and measurable success criteria.
Work with product owners, architects, developers, QA, project managers, support teams, and external partners to ensure requirements are complete, understood, feasible, testable, and aligned to enterprise standards.
Identify assumptions, risks, constraints, dependencies, impacts, edge cases, exception scenarios, and open decisions across teams, systems, processes, and customer touchpoints.
Support web and digital initiatives by helping define capabilities related to content, search, personalization, commerce or ordering flows, loyalty experiences, customer account functionality, analytics, accessibility, SEO, and operational support needs.
Document current-state and future-state processes, user journeys, system interactions, data flows, and handoffs to support solution design, delivery, testing, training, and operational readiness.
Collaborate with UX, design, content, analytics, technical, and business teams to ensure requirements reflect user needs, business outcomes, operational considerations, and technical dependencies.
Create, refine, and maintain epics, features, user stories, acceptance criteria, and supporting documentation in partnership with product owners and delivery teams.
Participate in backlog refinement, sprint planning, demos, retrospectives, release planning, UAT planning, and other delivery ceremonies as needed.
Partner with QA and business stakeholders to define test scenarios, review test coverage, support UAT, prioritize defects, resolve requirement questions, and support go/no-go recommendations.
Support release readiness by confirming requirements coverage, stakeholder alignment, UAT readiness, business process impacts, communications, training needs, and support considerations.
Support post-launch validation by comparing delivered functionality and performance against agreed success criteria and identifying opportunities for optimization.
Create and maintain clear documentation for both technical and non-technical audiences, including meeting notes, decision logs, process flows, requirement summaries, readiness materials, and support handoffs.
Build trusted relationships across internal teams and external partners to promote collaboration, accountability, shared ownership, and successful business outcomes.
Understand and comply with all company privacy, security, accessibility, change management, and technology standards.

Requirements

What you’ll need

Bachelor degree in Business Information Systems, Computer Science, Business Administration, or a related field, or equivalent education and experience
1-3 years of experience as a Business Analyst, Product Analyst, Systems Analyst, Product Owner, or similar role supporting web, digital, customer experience, ecommerce, or enterprise technology initiatives
Experience gathering and documenting requirements, writing user stories and acceptance criteria, supporting UAT, and working with business and technical stakeholders
Certified Business Analysis Professional (CBAP), PMI Professional in Business Analysis (PMI-PBA), Agile/Scrum certification, Product Owner certification, or related certification preferred but not required

Benefits

Comp & perks

Good Work Deserves Good Pay: Competitive Annual Salary | Annual Bonus Opportunities
Support That Goes Beyond the Clock: Medical, Rx, Dental and Vision Benefits on Day 1 | Life Insurance and Disability Coverage | Paid Vacation/Employee Assistance Program
Grow and Thrive Your Way: Business Resource Groups | Tuition Reimbursement | Professional Development
Culture of Belonging: Support that starts on day one | Onboarding, training, and development to help you thrive | Recognition programs and employee events that bring us together
Invest in Your Future: 401k Plan with Company Matching Contributions at 90 days | Employee Stock Purchase Program
More Perks, Just Because: 35% Discount on Cracker Barrel Food and Retail items | Exclusive Biscuit Perks like discounts on home, travel, cell phones, and more!