Cracker Barrel

Scrum Master

• Serve as Senior Scrum Master for multiple digital delivery teams or a portfolio of related digital initiatives
• Lead sprint planning, backlog refinement, daily standups, sprint reviews, retrospectives, release planning, dependency planning, and cross-team coordination sessions
• Own delivery coordination across digital product, IT, marketing, operations, finance, legal, customer experience, QA, UX, architecture, infrastructure, security, analytics, support, and third-party partner teams
• Partner with Product Owners and business stakeholders to improve backlog health, priority clarity, roadmap alignment, story readiness, acceptance criteria, sprint goals, and stakeholder expectations
• Identify, manage, escalate, and help resolve impediments, risks, dependencies, sequencing conflicts, capacity constraints, decision gaps, and release impacts
• Maintain visibility into sprint commitments, progress, burndown, velocity, throughput, cycle time, carryover, aging work, blocker trends, release readiness, and delivery predictability
• Use delivery metrics and team insights to facilitate continuous improvement and support data-informed planning and leadership communication
• Drive Agile maturity by strengthening estimation, capacity planning, Definitions of Ready and Done, intake discipline, retrospective follow-through, quality practices, and ownership of commitments
• Facilitate alignment on decisions, risks, dependencies, milestones, tradeoffs, scope changes, release impacts, and business outcomes
• Support release readiness and operational handoff, including UAT readiness, environment needs, test progress, defect prioritization, go/no-go inputs, release notes, support planning, and post-release follow-up
• Protect team focus by managing distractions, clarifying priorities, and reinforcing intake and communication channels
• Mentor Product Owners, team members, delivery leads, and less experienced Scrum Masters
• Prepare status updates, delivery summaries, risk and issue updates, decision logs, dependency views, action tracking, and portfolio-level insights
• Maintain delivery information in Jira, Confluence, Azure DevOps, Smartsheet, Microsoft 365, Teams, dashboards, and other approved tools
• Support traditional project management activities including milestone planning, timeline coordination, dependency tracking, issue/risk management, status reporting, stakeholder follow-up, and leadership communication
• Encourage a collaborative, accountable, data-informed, outcome-focused delivery culture
• Comply with company privacy, security, accessibility, change management, and technology standards

Senior Digital Scrum Master

Software Engineer

• Translate approved UI/UX designs, wireframes, and user stories into responsive front end components and web pages under the guidance of senior developers.
• Develop and maintain clean, reusable front end code using HTML, CSS, JavaScript, TypeScript, React, Next.js, and approved UI component libraries.
• Assist with updates, enhancements, documentation, and ongoing support for web and internet applications, including customer-facing and associate-facing digital experiences.
• Collaborate with product owners, business analysts, QA, UX designers, and other developers in an Agile environment to understand requirements, clarify acceptance criteria, and deliver quality solutions.
• Participate in code reviews, incorporate feedback, follow established development standards, and contribute to continuous improvement of front end practices.
• Build and maintain reusable components and front end patterns that support consistency, accessibility, performance, and brand standards.
• Use browser developer tools, debugging techniques, and performance testing tools to troubleshoot front end issues and improve the user experience.
• Support integration with internal and external APIs and backend services to enable seamless data exchange between front end and backend systems.
• Assist with unit testing, quality validation, release support, and CI/CD activities as part of the development lifecycle.
• Understand and comply with all company privacy, security, accessibility, and technology standards.

Associate Front End Developer

DevOps Engineer

• Design, implement, and maintain reliability practices that improve availability, performance, scalability, resiliency, and operational maturity across digital platforms and supporting services.
• Monitor production systems using observability tools, dashboards, logs, metrics, traces, alerts, and synthetic monitoring to identify issues before they impact customers or associates.
• Provide Tier-2 and Tier-3 production support for customer-facing and internal digital applications, including web, mobile, commerce, CMS, APIs, integrations, and cloud-hosted services.
• Lead and participate in incident response, root-cause analysis, problem management, post-incident reviews, and follow-up actions that reduce recurrence and improve service reliability.
• Develop automation, scripts, runbooks, self-healing processes, and operational tools that reduce manual effort, accelerate recovery, and improve consistency across environments.
• Partner with development teams to improve CI/CD pipelines, deployment readiness, release validation, rollback procedures, feature monitoring, and environment stability.
• Collaborate with infrastructure, cloud, security, architecture, QA, and vendor teams to ensure systems meet company standards for security, privacy, compliance, resiliency, and operational support.
• Define and track service health indicators such as availability, latency, error rates, capacity, incident trends, deployment quality, and other reliability metrics.
• Create and maintain technical documentation, operational support guides, escalation paths, production readiness checklists, and disaster recovery procedures.
• Understand and comply with all company privacy, security, accessibility, change management, and technology standards.

Site Reliability Engineer

Business Analyst

• Partner with stakeholders across the enterprise, including business teams, Digital, IT, Marketing, Operations, Finance, Legal, Customer Experience, Support, and vendor or agency partners, to understand business objectives, pain points, opportunities, and desired outcomes.
• Facilitate discovery sessions, stakeholder interviews, requirements workshops, and cross-functional working sessions to identify needs, define scope, clarify priorities, and drive alignment.
• Translate business objectives into clear, actionable requirements, user stories, business rules, workflow diagrams, process documentation, functional specifications, acceptance criteria, and measurable success criteria.
• Work with product owners, architects, developers, QA, project managers, support teams, and external partners to ensure requirements are complete, understood, feasible, testable, and aligned to enterprise standards.
• Identify assumptions, risks, constraints, dependencies, impacts, edge cases, exception scenarios, and open decisions across teams, systems, processes, and customer touchpoints.
• Support web and digital initiatives by helping define capabilities related to content, search, personalization, commerce or ordering flows, loyalty experiences, customer account functionality, analytics, accessibility, SEO, and operational support needs.
• Document current-state and future-state processes, user journeys, system interactions, data flows, and handoffs to support solution design, delivery, testing, training, and operational readiness.
• Collaborate with UX, design, content, analytics, technical, and business teams to ensure requirements reflect user needs, business outcomes, operational considerations, and technical dependencies.
• Create, refine, and maintain epics, features, user stories, acceptance criteria, and supporting documentation in partnership with product owners and delivery teams.
• Participate in backlog refinement, sprint planning, demos, retrospectives, release planning, UAT planning, and other delivery ceremonies as needed.
• Partner with QA and business stakeholders to define test scenarios, review test coverage, support UAT, prioritize defects, resolve requirement questions, and support go/no-go recommendations.
• Support release readiness by confirming requirements coverage, stakeholder alignment, UAT readiness, business process impacts, communications, training needs, and support considerations.
• Support post-launch validation by comparing delivered functionality and performance against agreed success criteria and identifying opportunities for optimization.
• Create and maintain clear documentation for both technical and non-technical audiences, including meeting notes, decision logs, process flows, requirement summaries, readiness materials, and support handoffs.
• Build trusted relationships across internal teams and external partners to promote collaboration, accountability, shared ownership, and successful business outcomes.
• Understand and comply with all company privacy, security, accessibility, change management, and technology standards.

Frontend Engineer

• Translate UI/UX designs and wireframes into high-quality, responsive, and pixel-perfect user interfaces
• Develop and maintain efficient, reusable, and modular frontend code using HTML, CSS, and JavaScript frameworks such as React and Next.js
• Play a direct role in programming, maintenance, technical support, documentation, and administration of the web and/or Internet applications
• Work closely with Product Owners, Analysts and QA in an Agile environment to ensure quality, security, and maintenance of applications, and to ensure code meets development standards and guidelines
• Contribute to a DevOps culture and development of continuous integrations and deployment (CICD) processes and tools
• Develop, document, and advocate SOLID software architecture practices
• Provide Tier-2/3 support for crackerbarrel.com website
• Train, mentor junior staff
• Translate conceptual ideas into concrete tasks as well as translate business needs into technical requirements
• Analyze and solve performance issues
• Collaborate closely with UI/UX designers to ensure seamless integration of frontend components with the app's visual design and user experience
• Participate in code reviews, provide constructive feedback, and contribute to the continuous improvement of development standards and practices
• Work closely with product managers and stakeholders to understand business goals and user requirements and translate them into effective frontend solutions.

Senior Digital Scrum Master

Associate Front End Developer

Site Reliability Engineer

Business Analyst

Senior Front End Developer