Senior Digital Scrum Master

Cracker Barrel

Senior Scrum Master coordinating Agile digital delivery teams for Cracker Barrel’s restaurant and hospitality business. Improving execution predictability, release readiness, and cross-functional alignment.

Posted 8/11/2026full-timeRemote • Tennessee • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Agile methodologies, including Scrum and Kanban, with a strong focus on delivery coordination, stakeholder communication, and continuous improvement. Proficient in using Agile delivery tools and metrics to enhance team performance and project outcomes.

Highest-signal resume keywords

Certified ScrumMaster (CSM)Agile Project ManagementJiraCross-Functional CoordinationAgile Metrics

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

AgileScrumKanbanDelivery CoordinationRisk ManagementDependency PlanningRelease ReadinessSoftware Development LifecycleQuality AssuranceProject Management

Soft Skills

CommunicationProblem-SolvingInfluencing Without AuthorityCollaborationAdaptability

Tools & Technologies

JiraConfluenceAzure DevOpsSmartsheetMicrosoft 365TeamsDashboardsReporting Tools

Certifications & Qualifications

Professional Scrum Master (PSM)PMI-ACPSAFe Scrum MasterSAFe AgilistProject Management Professional (PMP)

Industry Keywords

Digital Product DeliveryCustomer ExperienceEcommerceMobile AppVendor Coordination

Tech Stack

Tools & technologies

AzurePMP

About the role

Key responsibilities & impact

Serve as Senior Scrum Master for multiple digital delivery teams or a portfolio of related digital initiatives
Lead sprint planning, backlog refinement, daily standups, sprint reviews, retrospectives, release planning, dependency planning, and cross-team coordination sessions
Own delivery coordination across digital product, IT, marketing, operations, finance, legal, customer experience, QA, UX, architecture, infrastructure, security, analytics, support, and third-party partner teams
Partner with Product Owners and business stakeholders to improve backlog health, priority clarity, roadmap alignment, story readiness, acceptance criteria, sprint goals, and stakeholder expectations
Identify, manage, escalate, and help resolve impediments, risks, dependencies, sequencing conflicts, capacity constraints, decision gaps, and release impacts
Maintain visibility into sprint commitments, progress, burndown, velocity, throughput, cycle time, carryover, aging work, blocker trends, release readiness, and delivery predictability
Use delivery metrics and team insights to facilitate continuous improvement and support data-informed planning and leadership communication
Drive Agile maturity by strengthening estimation, capacity planning, Definitions of Ready and Done, intake discipline, retrospective follow-through, quality practices, and ownership of commitments
Facilitate alignment on decisions, risks, dependencies, milestones, tradeoffs, scope changes, release impacts, and business outcomes
Support release readiness and operational handoff, including UAT readiness, environment needs, test progress, defect prioritization, go/no-go inputs, release notes, support planning, and post-release follow-up
Protect team focus by managing distractions, clarifying priorities, and reinforcing intake and communication channels
Mentor Product Owners, team members, delivery leads, and less experienced Scrum Masters
Prepare status updates, delivery summaries, risk and issue updates, decision logs, dependency views, action tracking, and portfolio-level insights
Maintain delivery information in Jira, Confluence, Azure DevOps, Smartsheet, Microsoft 365, Teams, dashboards, and other approved tools
Support traditional project management activities including milestone planning, timeline coordination, dependency tracking, issue/risk management, status reporting, stakeholder follow-up, and leadership communication
Encourage a collaborative, accountable, data-informed, outcome-focused delivery culture
Comply with company privacy, security, accessibility, change management, and technology standards

Requirements

What you’ll need

Bachelor's degree in Information Technology, Computer Science, Business, Project Management, or a related discipline preferred; equivalent experience may be considered
5+ years of experience as a Scrum Master, Agile Project Manager, Delivery Lead, Program Delivery Lead, or similar role supporting software, web, mobile, digital product, commerce, customer experience, or technology delivery teams
Experience independently supporting multiple Agile teams, complex cross-functional initiatives, or a portfolio of related digital delivery workstreams
Experience coordinating delivery across Product Owners, Business Analysts, UX, QA, developers, architects, infrastructure, security, operations, analytics, vendors, business stakeholders, and leadership
Experience managing cross-team dependencies, delivery risks, release readiness, UAT coordination, defect triage, stakeholder communication, and execution transparency
Experience using Agile delivery tools such as Jira, Confluence, Azure DevOps, Smartsheet, Microsoft 365, dashboards, or comparable platforms
Restaurant, retail, hospitality, loyalty, ecommerce, mobile app, CMS, or customer-facing digital platform experience preferred but not required
Experience with Agile at scale, portfolio delivery coordination, vendor delivery models, or enterprise technology transformation preferred
Certified ScrumMaster (CSM), Professional Scrum Master (PSM), PMI-ACP, SAFe Scrum Master, SAFe Agilist, or equivalent Agile/Scrum certification preferred
Project Management Professional (PMP) or equivalent project management certification preferred
Additional training or certification in Agile coaching, Kanban, product delivery, ITIL, change management, digital delivery, or portfolio/program delivery practices is a plus
Advanced understanding of Agile, Scrum, Kanban, servant leadership, empirical planning, transparency, inspection, adaptation, flow optimization, and continuous improvement practices
Ability to lead productive ceremonies, cross-functional working sessions, dependency planning, decision discussions, retrospectives, conflict resolution, and stakeholder alignment conversations
Strong knowledge of software development lifecycle, digital product delivery, QA and testing practices, release readiness, DevOps concepts, production support, technology operations, and vendor coordination
Strong working knowledge of Agile metrics and delivery reporting
Ability to communicate complex delivery, technical, risk, dependency, sequencing, capacity, and priority information clearly
Ability to coach teams toward self-organization, accountability, focus, quality, collaboration, and improved delivery maturity
Strong project and program coordination skills
Strong analytical and problem-solving skills
Ability to influence without direct authority and build alignment across stakeholders
Proficiency with Microsoft 365, Teams, Jira, Confluence, Azure DevOps, Smartsheet, dashboards, and reporting tools
Excellent verbal and written communication skills
High level of organization, follow-through, adaptability, professional judgment, and ability to operate independently
Must be able to sit at a desk for long periods during the work-day
Must be able to participate in virtual and in-person meetings and facilitate team ceremonies and cross-functional working sessions

Benefits

Comp & perks

Competitive Annual Salary
Annual Bonus Opportunities
Medical, Rx, Dental and Vision Benefits on Day 1
Life Insurance and Disability Coverage
Paid Vacation
Employee Assistance Program
Business Resource Groups
Tuition Reimbursement
Professional Development
Onboarding, training, and development
Recognition programs and employee events
401k Plan with Company Matching Contributions at 90 days
Employee Stock Purchase Program
35% Discount on Cracker Barrel Food and Retail items
Exclusive Biscuit Perks like discounts on home, travel, cell phones, and more!