Site Reliability Engineer

Cracker Barrel

Site Reliability Engineer ensuring operational reliability for Cracker Barrel's digital platforms and services. Collaborating with teams to enhance system availability, performance, scalability, and reliability.

Posted 7/24/2026full-timeRemote • Tennessee • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Site Reliability Engineering and DevOps practices, focusing on improving system availability, performance, and operational maturity. Proficient in monitoring, incident management, and automation to enhance service reliability across digital platforms.

Highest-signal resume keywords

Site Reliability EngineeringDevOps PracticesMonitoring and LoggingCI/CD Pipeline ManagementIncident Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Site Reliability EngineeringDevOpsCloud OperationsProduction SupportSystems EngineeringSoftware EngineeringMonitoringScriptingAPIsInfrastructure Automation

Soft Skills

CollaborationProblem ManagementRoot-Cause AnalysisCommunication

Tools & Technologies

Observability ToolsDashboardsMetricsSynthetic MonitoringGit-Based WorkflowsContent Management SystemsCloud Platforms

Industry Keywords

High-AvailabilityDigital ApplicationsOperational SupportSecurity ComplianceChange Management

Tech Stack

Tools & technologies

CloudMicroservices

About the role

Key responsibilities & impact

Design, implement, and maintain reliability practices that improve availability, performance, scalability, resiliency, and operational maturity across digital platforms and supporting services.
Monitor production systems using observability tools, dashboards, logs, metrics, traces, alerts, and synthetic monitoring to identify issues before they impact customers or associates.
Provide Tier-2 and Tier-3 production support for customer-facing and internal digital applications, including web, mobile, commerce, CMS, APIs, integrations, and cloud-hosted services.
Lead and participate in incident response, root-cause analysis, problem management, post-incident reviews, and follow-up actions that reduce recurrence and improve service reliability.
Develop automation, scripts, runbooks, self-healing processes, and operational tools that reduce manual effort, accelerate recovery, and improve consistency across environments.
Partner with development teams to improve CI/CD pipelines, deployment readiness, release validation, rollback procedures, feature monitoring, and environment stability.
Collaborate with infrastructure, cloud, security, architecture, QA, and vendor teams to ensure systems meet company standards for security, privacy, compliance, resiliency, and operational support.
Define and track service health indicators such as availability, latency, error rates, capacity, incident trends, deployment quality, and other reliability metrics.
Create and maintain technical documentation, operational support guides, escalation paths, production readiness checklists, and disaster recovery procedures.
Understand and comply with all company privacy, security, accessibility, change management, and technology standards.

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Computer Information Systems, Software Engineering, Information Technology, or a related discipline is preferred; equivalent experience or training may be considered.
3–5+ years of experience in site reliability engineering, DevOps, cloud operations, production support, systems engineering, software engineering, or a related technology operations role.
Experience supporting high-availability web, mobile, commerce, API, integration, or cloud-hosted application environments.
Hands-on experience with monitoring, logging, alerting, incident management, root-cause analysis, CI/CD pipelines, Git-based workflows, and release support.
Experience with cloud platforms, containers, infrastructure automation, scripting, APIs, microservices, content management systems, or restaurant/retail technology environments preferred.

Benefits

Comp & perks

Medical, Rx, Dental and Vision Benefits on Day 1
Life Insurance and Disability Coverage
Paid Vacation/Employee Assistance Program
Business Resource Groups
Tuition Reimbursement
Professional Development
Onboarding, training, and development to help you thrive
Recognition programs and employee events that bring us together
401k Plan with Company Matching Contributions at 90 days
Employee Stock Purchase Program
35% Discount on Cracker Barrel Food and Retail items
Exclusive Biscuit Perks like discounts on home, travel, cell phones, and more!