Business Analyst

• Collecting and developing requirements for workflow in and out of the platform
• Documentation and quality assurance for delivery on those requirements
• Act as a liaison between the team and our customers (internal and external)
• Support the requirements-gathering process and impact assessment activities for initiatives involving the development of new marketing capabilities, new client launches, new product launches, campaign execution, and other client engagement activity
• Work with various stakeholders to elicit business requirements to clearly document the scope and objectives of the planned activity
• Conduct process analysis and business interviewing activities
• Perform research and impact analysis, root cause analysis, and as-Is process mapping related to assigned initiatives
• Seek to identify areas of improvement within existing processes
• Communicate identified impacts to stakeholder groups involved in the creation and execution of marketing campaigns
• Understand strategic requirements and develop technical/resource/execution requirements
• Call center setup, management, and audit
• Maintain best practices for handling, storing and using data

• The Business Analyst reports directly to the IMEA Finance Business Partner and indirectly to the regional General Manager.
• The primary objective of the job holder is to support the IMEA region, contributing to the development and implementation of overall business strategy and the day-to-day operations of the business.
• This role also ensures the optimization of business financial results by proactively monitoring financial trends, performance metrics and responding with value-added analysis to facilitate decision making.
• Weekly validation of account and market mappings for all business units within IMEA to ensure accurate reporting by GSMs, AMs, SAMs, ISAMs, and BDMs.
• First contact point for the local sales team to answer or redirect any financial questions on sales, contribution or gross margin.
• Support the local management in understanding, reviewing and optimizing the P&L.
• Provide ongoing support to the commercial team through BI tool training and troubleshooting.
• Manual report generation from BI to enhance visibility of business performance.
• Preparation of presentations for key business updates.
• Calculate monthly sales commissions for external agents and annual compensation reports across the IMEA region.
• Perform variance analysis in collaboration with the commercial team to identify performance gaps and support action planning.
• Assist with in-depth sales analysis and provide monthly forecasting support when needed, based on business performance trends.

Finance Business Analyst

• Ensure transportation arrangements are executed efficiently by booking and managing loads within the Transportation Management System
• Monitor shipment lifecycle, load boards, and team mailboxes to ensure timely updates and issue resolution
• Schedule pickup and delivery appointments with customers and receivers
• Handle data entry, load creation, and updates within logistics systems
• Perform exception management, resolving both standard and knowledge-based issues proactively
• Communicate effectively with customers via email and phone, providing timely and professional updates
• Facilitate customer calls, provide shipment status updates, and proactively address potential risks
• Maintain, document, and improve Standard Operating Procedures (SOPs)
• Generate, validate, and distribute operational reports (daily/weekly/monthly)
• Perform reconciliation of shipment and operational data across reports and systems
• Collaborate with cross-functional teams (operations, customer, carriers) to ensure smooth execution
• Support training sessions for customers or internal teams on systems and processes
• Identify opportunities for process improvement, cost savings, and efficiency enhancements
• Act as a support resource for team members and contribute to overall team performance
• Ensure adherence to defined SLAs and operational metrics

Associate Business Analyst – Business Analysis, Logistics

• Support 24X7 on rotational shifts
• Support global coverage across all regions
• Ensure transportation arrangements are executed efficiently by booking and managing loads within the Transportation Management System
• Monitor shipment lifecycle, load boards, and team mailboxes to ensure timely updates and issue resolution
• Schedule pickup and delivery appointments with customers and receivers
• Handle data entry, load creation, and updates within logistics systems
• Perform exception management, resolving both standard and knowledge-based issues proactively
• Communicate effectively with customers via email and phone, providing timely and professional updates
• Facilitate customer calls, provide shipment status updates, and proactively address potential risks
• Maintain, document, and improve Standard Operating Procedures (SOPs)
• Generate, validate, and distribute operational reports (daily/weekly/monthly)
• Perform reconciliation of shipment and operational data across reports and systems
• Collaborate with cross-functional teams (operations, customer, carriers) to ensure smooth execution
• Support training sessions for customers or internal teams on systems and processes
• Identify opportunities for process improvement, cost savings, and efficiency enhancements
• Act as a support resource for team members and contribute to overall team performance
• Ensure adherence to defined SLAs and operational metrics

Senior Business Analyst – Business Analysis, Logistics

• Facilitate meetings and workshops with internal stakeholders to capture business requirements.
• Translate business needs into clear, well-documented functional specifications, and obtain stakeholder sign-off.
• Evaluate the feasibility and technical implications of business requirements.
• Convert functional requirements into technical documentation and support the development team in understanding and delivering the solution.
• Analyze current business processes to identify pain points, inefficiencies, and redundancies.
• Design or recommend optimized process flows that align with business goals and industry best practices.
• Conduct in-depth data analysis to determine transformation requirements and support business objectives.
• Develop reports, dashboards, or presentations to communicate insights effectively to stakeholders.
• Collaborate with IT teams to design solutions that address business requirements effectively and sustainably.
• Perform high-level functional testing to ensure solutions meet specifications before User Acceptance Testing (UAT).
• Support business users during UAT and ensure smooth transition to production.
• Act as a bridge between business and technical teams, ensuring alignment and mutual understanding.
• Manage stakeholder expectations and maintain transparency on project scope, changes, and progress.
• Assist Project Managers in planning, timeline management, and ensuring timely delivery of project milestones.

Business Analyst – Telecom

• Creating and producing project-specific technical content, including user manuals, requirements, design, test, and operations documents.
• Assisting with production support issues as they arise.
• Taking care of issues raised through performance testing.
• Troubleshooting application-specific issues.
• Understanding business requirements by working with operations and functional teams.
• Helping the onshore team test performance implications for a production environment.
• Working with offshore development teams on the design, implementation, and support of applications.
• Proposing technical solutions to process issues with onshore and onsite operations teams.
• Providing technical and application-related production support.
• Solving complex technical problems.
• Thinking in terms of object-oriented and application design patterns to solve complex software queries.
• Foreseeing and supervising any challenges faced by software developers.
• Spending a large amount of time coding and working with team members to satisfy customer needs.

Business Analyst – IC

• Responsible for collaborating with business partners and identifying business problems.
• Recommends solutions with new or existing processes, applications, systems, programs, or software.
• Investigate and document business requirements from business partners to facilitate discussions and conduct workflow analyses.
• Construct workflow charts and diagrams, study system capabilities, and write specifications.
• Recommend solutions or improvements to business processes which can be accomplished through new technology or alternative uses of existing technology.
• Interpret business requirements to functional designs.
• Collaborate with Developers and Engineers on Technical designs and development as needed.
• Perform implementation and configuration activities including prototyping, analysis, system configuration, operational implementation and process documentation.
• Acts as a liaison between the IT development group and business partners for the development and implementation of new systems and enhancement of existing systems.
• Working with large datasets within applications, develop reports and dashboards as well as the creative problem solving, leadership, and communication skills necessary to drive change.
• Ensures solutions are tested/validated sufficiently before being implemented in production.
• Works with the business partners to ensure process and system changes are communicated clearly and that users are informed and/or trained sufficiently.

Senior Business Analyst

• Serve as a project driver and executer for various initiatives
• Assist in ensuring that Automation CoE team meets deliverables
• Working with Program Management teams to build and maintain feature-level product roadmap/pipeline
• Communicates with internal stakeholders to ensure teams are driving toward the necessary tactical and/or strategic solution
• Represent Automation CoE interests in cross-company project teams
• Creation of product backlog according to business value
• Facilitate Program Increment (PI), sprint planning and daily stand-ups
• Actively participate in Business Process Improvement workshops conducted by customers
• Collaborate with SMEs, underwriters, claims teams, and operations to gather and validate business requirements for automation initiatives
• Oversee the implementation team and solution for E2E delivery and be the client SPOC

Senior Business Analyst – HyperAutomation

• Documentation of business requirements and the associated metrics
• Efficiently optimize existing business processes
• Design new business processes that will scale
• Effectively communicate business requirements to the technical organizations
• Provides regular communication regarding the status of specific projects
• Interact extensively with development teams

Order To Cash Business Analyst

• Manage and plan the delivery of complex analysis and problem-solving tasks according to specified timeframes
• Synthesise information and elicit requirements using various techniques
• Engage with a diverse range of internal and external stakeholders
• Decompose initiatives into Epics and User stories
• Drive the refinement of stories through to the definition of ready
• Perform data analysis and mapping to support data migration and integration
• Convert business needs into functional designs
• Assist stakeholders in making informed decisions
• Review and contribute to specification documents
• Identify and manage operational and implementation risks and issues

Business Analyst – Payments, Mainframe

• This is a remote position.
• Shuru is a self-managed technology team specializing in accelerating visions through product, technology, and AI leadership.
• With a focus on bespoke execution, we deliver impactful solutions that are scalable and designed for success.
• At Shuru, we deliver mobile solutions that meet and exceed customer expectations.
• Our collaborative and fast-paced environment encourages creativity and innovation.
• We are working with a FinTech client in the Indian lending space, building the infrastructure and consumer products that connect borrowers with the right loan from the right lender.
• You will own the discovery loop with a portfolio of bank and NBFC partners.
• Meet senior product, credit, and operations leaders at partner banks and NBFCs, in person and on calls, to understand their lending workflows, internal constraints, and the gaps in their current integration.
• Translate those conversations into clear, prioritized opportunities, the kind that move both the partner's approval rates and customer experience in the same direction.
• Co-create solutions with the partner FI, from policy adjustments and API contract changes to entirely new product flows, and shepherd them from idea to live.
• Write the requirements, edge cases, and acceptance criteria that the internal product and engineering teams need to build cleanly the first time.
• Stay close to the loop after launch, watching adoption, surfacing what is and is not working, and feeding learning back into the next round of solutioning.

• Previous experience working as a react.js developer.
• In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.
• Knowledge of REACT tools including React.js, Webpack, Enzyme, Redux, and Flux.
• Experience with user interface design.

Associate Business Analyst – Application Development, Full Stack Developer

• Engage with client stakeholders across business functions to identify data needs, KPI definitions, and reporting objectives.
• Translate business problems into structured data use cases, defining the questions that analytics and BI deliverables must answer.
• Perform data profiling and validation to assess data quality and flag issues for data engineering and architecture teams.
• Develop dashboards, reports, and data visualizations (Tableau, Power BI) that communicate findings to executive and operational stakeholders.
• Act as a liaison between client business units, TechTorch delivery managers, and technical data teams.
• Collaborate with data engineers and architects on source-to-target mappings and conceptual data model reviews.

• Analyze client requirements and provide insights
• Review and update project estimates
• Design and develop solutions in a timely manner
• Support testing processes and address client inquiries
• Communicate effectively with the onsite team
• Participate in scrum meetings and deliver status updates
• Engage in Center of Excellence activities and training
• Contribute to recruitment efforts as needed

Guidewire Business Analyst – Manager

• Current report usage and identify "must-have" vs. "nice-to-have" features
• Extract and document fragmented business rules, calculation logic, and KPIs from legacy systems for the Tech Lead to codify.
• Identify missing data elements and transformation gaps from a functional perspective, assessing how they impact business decision-making.
• Collaborate with business users to define reporting hierarchies and attribute mappings that reflect current organizational needs.
• Design UAT ensuring that the reconstructed foundation and new dashboards meet business accuracy standards.
• Assist the Tech Lead and onshore stakeholders in ranking deliverables based on business urgency and ROI.
• Create documentation and training materials to help users transition from the Tableau interface to the new Power BI environment.

• Gather and analyze business requirements
• Prepare functional specifications (BRD/FRD)
• Work closely with development teams on RPGLE-based systems
• Support testing, UAT, and production issues
• Act as a bridge between business and technical teams

Business Analyst, RPGLE

• Gather customer requirements
• Conducts analysis on high-level requirements
• Evaluate proposed change requests to existing solutions
• Partner with product management and stakeholders on devising effective and efficient approaches to achieve project objectives
• Provide guidance to stakeholders
• Convert Client and Product Management approved requirements into Functional Requirements or User Stories

• Hands-on experience in process assessment and feasibility studies for RPA
• Interacting with customers to understand and investigate business processes
• Create Business Requirements Document (BRD), Functional Specifications Document (FSD), Nonfunctional Requirements Document and Use Cases Specifications
• Requirements/Change Management, Impact Analysis and Gap Analysis
• Contribute to the design, development and testing of RPA processes
• Facilitate and Lead requirements gathering/process design workshops
• Investigation of AS-IS processes and design the Improved stack TO-BE Operational Model processes

Lead Business Analyst

• Support quarterly and annual loss reserve analyses using actuarial best practices (such as Chain Ladder, Bornhuetter-Ferguson, Expected Loss Ratio, Cape Cod, Berquist Sherman, Frequency /Severity methods).
• Prepare and analyze loss development patterns, trend, tail factors, and large loss activity.
• Identify emerging issues and explain reserve movements, variability, and key drivers.
• Maintain reserving datasets and assist in building automated analytical workflows.
• Perform exploratory data analysis to identify emerging loss trends and anomalies.
• Perform roll-forwards, AvE summaries, and other reserving analysis.
• Support the timely preparation and submission of statutory and regulatory reports, basis jurisdiction.
• Prepare actuarial exhibits, documentation, and reserve memos for reserve committee packs.
• Work closely with claims, finance, underwriting, and actuarial teams to understand claim development patterns and business changes affecting reserves.

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