Business Analyst – Service Now

Miratech

Business Analyst focusing on ServiceNow implementations, optimizing IAM concepts and InfoSec processes at global IT services company. Collaborating with DevOps and cross-functional teams for scalable solutions.

Posted 7/15/2026full-timeRemote • 🇮🇳 IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in ServiceNow platform utilization for Access & Identity Management, Information Security, and IT Service Management. Capable of translating business requirements into functional specifications while ensuring compliance with security and regulatory standards.

Highest-signal resume keywords

ServiceNow ExperienceAccess ManagementIdentity Governance & Administration (IGA)IT Service Management (ITSM)Agile Delivery Models

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business AnalysisRequirements GatheringProcess FlowsUser StoriesTesting and ValidationProcess ImprovementAutomation

Soft Skills

Analytical SkillsDocumentation SkillsStakeholder CommunicationPrioritization

Tools & Technologies

ServiceNowDevOpsSecurity OperationsGRC

Certifications & Qualifications

ServiceNow Certified System Administrator (CSA)ServiceNow Certified Implementation Specialist (CIS)

Industry Keywords

Information SecurityComplianceRegulatory RequirementsFinancial Services

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Act as a liaison between business stakeholders and technical teams to gather, analyze, and document requirements related to ServiceNow platforms.
Leverage ServiceNow to optimize Access & Identity Management (AIM/IAM) frameworks and streamline Information Security (InfoSec) processes.
Support initiatives across Identity Governance & Administration (IGA) , Security Operations , and IT Service Management (ITSM) .
Translate business needs into clear functional requirements, user stories, process flows, and acceptance criteria.
Collaborate with DevOps and cross-functional teams to ensure solutions are scalable, secure, and aligned with enterprise standards.
Participate in solution design reviews to ensure compliance with security, audit, and regulatory requirements.
Support testing, validation, and deployment activities, ensuring delivered solutions meet business expectations.
Identify opportunities for process improvement and automation within ServiceNow.
Provide ongoing support, documentation, and knowledge transfer to stakeholders and operational teams.

Requirements

What you’ll need

4+ Years of experience as a Business Analyst working with ServiceNow in an enterprise environment.
Strong understanding of IAM / IGA concepts , access management, and security controls.
Hands-on experience with ITSM processes (Incident, Problem, Change, Request).
Familiarity with Security Operations workflows and InfoSec best practices.
Experience working with DevOps teams and agile delivery models.
Strong analytical, documentation, and stakeholder communication skills.
Ability to manage multiple initiatives and priorities in a fast-paced environment.
Preferred Qualifications Experience in financial services or highly regulated environments.
Knowledge of ServiceNow modules related to Security Operations , GRC , or IAM integrations .
Familiarity with audit, compliance, and regulatory requirements.
ServiceNow certifications (CSA, CIS, or related) are a plus.

Benefits

Comp & perks

Competitive Pay and Benefits : enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Work From Anywhere Culture : make the most of the flexibility that comes with remote work.
Growth Mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact : collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.