Bilingual

• Maintain regular contact with assigned oncology members via phone, text, email, and video calls to provide follow-up and support.
• Assist and coordinate with the RN in member care delivery by communicating with providers and pharmacies and facilitating referrals to third-party infusion services for cost containment.
• Identify, coordinate, and facilitate referrals to infusion services, clinical resources, or supportive care programs.
• Address social determinants of health (SDOH) affecting members’ access to care, adherence, and overall well-being.
• Provide education and guidance on treatment logistics, medication access, and community or program resources, reinforcing physician-directed care.
• Provide emotional support and connect members to counseling, support groups, survivorship resources, and other supportive services.
• Collect, document, request, and send member information in the EHR per HIPAA; escalate clinical concerns to the RN as appropriate.
• Track member interactions and support the RN in meeting enrollment, engagement, and quality metrics.
• Collaborate with the RN and interdisciplinary team to ensure members receive timely, coordinated oncology care.

Bilingual Clinical Nurse Coordinator, LPN

• Employ a variety of strategies and techniques to support a member's optimal wellness state
• Identify and resolve barriers that hinder effective care
• Ensure patient is progressing towards desired outcomes by continuously monitoring patient care
• Make decisions regarding own work approach/priorities
• Use skills to make an impact

Telephonic Care Coach – Bilingual English/Spanish

• Provide medical care virtually (both by phone and message)
• Provide patient care in alignment with Oscar Medical Group guidelines, practices and policies
• Focus on efficiency and quality of care delivery
• Ensure patient access to VUC services
• Collaborate with MAs, RNs, and other providers across service lines (e.g. primary care and health assessments)

1099 Nurse Practitioner or Physician Assistant – Virtual Urgent Care, Bilingual – Spanish

• Perform preventative care screenings, complete medication reconciliation, diagnose medical conditions and provide health coaching, referrals and treatment when clinically appropriate.
• Outreach members who are more chronically ill based on historical and suspected health information.
• Engage members who have a lower probability of seeing their PCP.
• Identify areas in the member's medical journey that can be improved by increasing their access to care with a licensed provider.
• Cross-train into urgent care and/or virtual primary care service line
• Interact with members virtually, including virtual assessment, diagnosis and treatment.
• Compliance with all applicable laws and regulations
• Other duties as assigned

Nurse Practitioner, Physician Assistant – Virtual Health Assessment, Bilingual

• Provide medication abortion care to patients via Hey Jane’s online platform
• Conduct visits via video, phone or asynchronously
• Review patients’ medical intake responses
• Communicate with patients via HIPAA-compliant messaging app or during live appointments
• Determine eligibility for online medication abortion treatment
• Prescribe medications to a mail-order pharmacy or arrange local pharmacy pickup
• Respond to medical inquiries from patients requiring further evaluation
• Direct nursing staff regarding referrals and additional prescriptions as necessary

Nurse Practitioner, Bilingual Spanish

• Provide high-quality, front-line support to Japanese-speaking clients throughout their relocation and housing journey
• Act as a trusted point of contact for all tenancy-related matters, including lease renewals, move-out coordination, and issue resolution
• Partner closely with internal teams to ensure efficient service delivery
• Respond promptly and professionally to client inquiries in both Japanese and English via email and phone
• Coordinate with internal teams and external partners to resolve client issues efficiently
• Maintain accurate and up-to-date records by inputting and managing client and contract data in internal systems
• Monitor key timelines such as lease expirations, renewal deadlines, and termination notices
• Prepare and review documents, including lease summaries, notices, and client communications
• Identify and escalate complex issues or risks in a timely manner

Relocation Consultant, Japanese Bilingual

• Conduct outbound calls to eligible patients and working to facilitate efficient scheduling of initial in-home appointments
• Ensure patients receive a detailed explanation of program services
• Thoroughly and accurately document call notes and scheduling details in electronic system
• Expedite emergency clinical calls as needed
• Process new appointments or changes to existing appointments
• Document accurate and concise patient/family feedback and special needs during each call in our systems, enabling our market-based clinicians to provide excellent care during each appointment
• Must achieve and sustain expected metrics set by department leadership to include but not limited to: Quality Scores, Acceptance Rates, Number of Patients Engaged and Alignment with Harmony Care Core Values
• Demonstrate compassion for individual needs, attention to detail, and collaborating with other team members
• Demonstrate a high level of professionalism and continuous improvement while participating in the call quality monitoring processes
• Utilizes exceptional communication and social skills to clearly explain services and needs to patient/family
• Complete ongoing training and coaching programs for further skills development by deadlines
• Work collaboratively and efficiently with other corporate and market based team members to ensure patients receive exceptional service
• Perform other duties as assigned

Patient Engagement Specialist, Bilingual

• Make outbound calls to collect, post, and manage account payments in English and Spanish
• Prepare and submit claims to insurance companies either electronically or manually
• Identify and resolve patient billing issues and complaints
• Evaluate patient financial status and establish payment plans or arrangements
• Report on status of delinquent accounts
• Correct and resubmit claims to insurance companies and third-party payers
• Investigate and correct rejected or denied claims
• Translate patient information into alphanumeric and numeric medical codes
• Maintain strict confidentiality and adhere to all HIPAA and FDCPA guidelines and regulations

Bilingual Early Out Representative

• Process customer checks, electronic payments and credit card transactions accurately and efficiently to support Uline’s U.S. and Mexico operations.
• Analyze customer accounts to identify trends and maintain accurate records.
• Support customers by phone and email, resolving inquiries and payment discrepancies.
• Maintain department reports, including account analysis, reconciliations and accounting adjustments.
• Review payment data from third-party partners and match to customer accounts.

Cash Applications Specialist, Bilingual

Cash Applications Specialist – Bilingual

• Conduct monthly Chronic Care Management (CCM) calls to assess patient health status and provide patient education
• Perform medication reconciliations and identify barriers to care adherence
• Assist with health risk assessments, remote patient monitoring, and transitional care management activities
• Accurately document all patient interactions within Electronic Health Record (EHR) systems
• Collaborate with providers and clinic staff to support individualized patient care plans
• Connect patients with appropriate community resources and support services
• Maintain HIPAA compliance and patient confidentiality at all times
• Independently manage schedules, patient outreach, and productivity goals

Bilingual Care Coordinator – LVN

• assesses and evaluates member's needs and requirements to achieve and/or maintain optimal wellness state
• guides members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members
• employs a variety of strategies, approaches and techniques to manage a member's health issues
• identifies and resolves barriers that hinder effective care
• ensures patients are progressing towards desired outcomes by continuously monitoring patient care
• makes decisions regarding own work approach/priorities, and follows direction
• manages and often guided by precedent and/or documented procedures/regulations/professional standards with some interpretation

Bilingual Telephonic Care Coach

• assess and evaluate members' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members
• identify and resolve barriers that hinder effective care
• ensure patients are progressing towards desired outcomes by monitoring patient care through use of assessment, data, conversations with member, and active care planning
• understand department, segment, and organizational strategy and operating objectives, including their linkages to related areas
• work with an assigned member population over the phone performing health assessments, care planning, and education on chronic conditions and any gaps in their health care plans

Bilingual Care Manager, Telephonic Nurse

• Provide direct oversight and supervision of nurse practitioners and physician assistants within state by state regulations
• Provide medical care virtually (by phone, video, & message) in alignment with Oscar Medical Group guidelines, practices and policies
• Collaborate with MAs, RNs, and other providers across service lines
• Compliance with all applicable laws and regulations
• Other duties as assigned

Bilingual Physician – Virtual Health Assessment

Patient Engagement Specialist – Bilingual Portuguese

• Engaging clients in the lobby to educate and assist with conducting transactions through self-service resources, such as mobile banking, online banking, or ATM
• Accurately and efficiently processing cash transactions for clients as needed
• Having deep conversations with clients to gain in-depth knowledge of the financial and life priorities
• Connecting clients to solutions that meet their financial goals

Relationship Banker – Bilingual Hindi

Bilingual Care Coordinator – LVN, Illinois License

Patient Engagement Specialist, Bilingual Hindi

• Perform initial assessments and develop Palliative Plans of Care for members newly enrolling to the Palliative Care Program.
• Follow a longitudinal panel of the highest risk patients (~ 40-50 patients) via regular telephonic and/or video encounters.
• Provide consultative visits to patients empaneled to the RNs, including but not limited to: advanced symptom management; complex goals of care; advanced disease education; prognostication; medical orders for home health, DME, medications, and hospice transitions.
• Evaluate hospital admissions for root-cause; support transitions of care for engaged patients, identify trends in readmissions and help develop solutions for achieving/ maintaining readmission rate less than or equal to 15%
• Attend Devoted Medical meetings as role appropriate. These may include but not limited to All-Hands, Clinical Excellence and Orinoco Updates meetings
• Provide on-call weekend/holiday coverage on a rotating basis
• Support the Devoted Health mission by caring for members like family.

Bilingual (Spanish) Advanced Practice Provider – Palliative Care

• Conduct focused and thorough assessments of patients with general cardiology and heart failure needs through virtual consultations including ordering diagnostics as needed, interpreting labs and imaging data, and developing a treatment plan in collaboration with the specialty care clinic team.
• Formulate accurate diagnoses and develop individualized treatment plans for patients with heart failure and general cardiology clinical conditions, including medication management, volume monitoring and management, and lifestyle modifications.
• Initiate, titrate, and manage guideline-directed medical therapies (GDMT) for a diverse group of members with heart failure.
• Provide proactive management of heart failure and comorbid conditions, and address potential barriers to optimal care to mitigate the risks of heart failure exacerbation and hospitalizations.
• Assess and intervene in weight fluctuations and acute volume overload management of patients who are enrolled in the clinic.
• Assess, diagnose, and manage the range of general cardiology conditions that are suitable for virtual care including stable coronary artery disease, hypertension, hyperlipidemia, stable atrial arrhythmias, peripheral arterial disease and chronic venous disease.
• Collaborate closely with other members of the care team including PCPs, cardiologists and other Devoted team members including pharmacy, clinical nursing, social work, as well as interfacing with family members and caregivers to coordinate holistic care for the member, to ensure continuity of care and deliver a collaborative care plan.
• Serve as the clinical advisor and provide clinical escalation support for the speciality clinic staff and other teams during business hours.
• Utilize our home grown electronic health information system for visits while also providing feedback on how to improve the interface.
• Maintain accurate and up-to-date patient medical records, ensuring compliance with relevant legal and ethical guidelines.
• Participate in quality improvement initiatives and ongoing professional development to stay current on best practices and advancements in cardiovascular care.
• Adhere to all relevant laws, regulations, and industry standards, including patient privacy and telehealth regulations.

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