Relocation Consultant, Japanese Bilingual

Cornerstone Staffing Solutions, Inc.

Relocation Consultant providing support to Japanese-speaking clients during their relocation and housing journey. Collaborating with internal teams for efficient service and issue resolution.

Posted 6/6/2026part-timeArlington Heights • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $20 - $22 per hourWebsite

About the role

Key responsibilities & impact

Provide high-quality, front-line support to Japanese-speaking clients throughout their relocation and housing journey
Act as a trusted point of contact for all tenancy-related matters, including lease renewals, move-out coordination, and issue resolution
Partner closely with internal teams to ensure efficient service delivery
Respond promptly and professionally to client inquiries in both Japanese and English via email and phone
Coordinate with internal teams and external partners to resolve client issues efficiently
Maintain accurate and up-to-date records by inputting and managing client and contract data in internal systems
Monitor key timelines such as lease expirations, renewal deadlines, and termination notices
Prepare and review documents, including lease summaries, notices, and client communications
Identify and escalate complex issues or risks in a timely manner

Requirements

What you’ll need

Fluency in Japanese and business-level English (both verbal and written)
Excellent communication and customer service skills
Bachelor's degree or equivalent experience
Proficiency in Microsoft Office applications (Excel, Word, Outlook, PowerPoint)
Strong organizational and multitasking abilities in a fast-paced environment
Attention to detail and ability to manage multiple priorities
Experience in real estate, relocation, or service industries preferred, but not required.

Benefits

Comp & perks

Health insurance for employees working 30+ hours per week
Paid sick leave (for all employees)
Unpaid one-hour lunch break

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Microsoft OfficeExcelWordOutlookPowerPoint

Soft Skills

communication skillscustomer service skillsorganizational abilitiesmultitasking abilitiesattention to detail

Certifications

Bachelor's degree