Bilingual Virtual Service Specialist

Advia Credit Union

Bilingual Virtual Service Specialist delivering exceptional service to credit union members through various virtual channels. Focused on account maintenance and digital banking assistance while promoting core values.

Posted 7/24/2026full-timeWoodstock • Illinois • 🇺🇸 United StatesJunior💰 $18 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in delivering exceptional member service through virtual channels, including video and phone, while ensuring a seamless and professional experience. Proficient in troubleshooting account-related issues and promoting credit union initiatives through effective communication and digital tools.

Highest-signal resume keywords

Member Service ExcellenceVirtual Communication ProficiencyProblem-Solving SkillsDigital Banking AssistanceInterpersonal Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account MaintenanceVideo Teller TransactionsDepositsWithdrawalsAccount Transfers

Soft Skills

Strong Communication SkillsDetail-OrientedMultitasking AbilityAdaptabilityDiplomacy

Tools & Technologies

Digital PlatformsVirtual Communication Tools

Industry Keywords

Credit UnionMember EducationService Enhancements

About the role

Key responsibilities & impact

Delivering exceptional service to members through virtual channels including video, phone, and digital platforms.
Focus on non-lending assistance such as account maintenance and digital banking assistance.
Ensure a seamless, friendly, and professional experience while promoting the credit union’s core values.
Perform video teller transactions including deposits, withdrawals, account transfers, and account maintenance.
Respond to member inquiries via phone, video, and email with professionalism and accuracy.
Troubleshoot and resolve account-related issues, escalating when necessary.
Advance credit union initiatives by participating in outbound campaigns related to service enhancements and member education.
Deliver consistent, high-quality service that reflects the credit union’s mission and values.

Requirements

What you’ll need

A minimum of one year up to three years of similar or related experience, including preparatory experience.
A high school degree or equivalent.
A significant level of trust, credibility and diplomacy is required.
Strong communication and interpersonal skills.
Comfort with digital tools and virtual communication platforms.
Ability to multitask and adapt in a fast-paced environment.
Detail-oriented with strong problem-solving abilities.

Benefits

Comp & perks

Medical, dental, and vision insurance to keep you and your family healthy.
401(k) with company match, life insurance, and disability coverage.
Generous paid time off (PTO), paid holidays, and paid parental leave.
Learning and development programs, plus tuition reimbursement to support your career journey.
Free Telemedicine
Employee Assistance Program (EAP)
Wellness initiatives
Paid Community Action Volunteer Hours
*Parental Leave and Tuition Reimbursement are available after one year of service