Advia Credit Union

Bilingual

• Delivering exceptional service to members through virtual channels including video, phone, and digital platforms.
• Focus on non-lending assistance such as account maintenance and digital banking assistance.
• Ensure a seamless, friendly, and professional experience while promoting the credit union’s core values.
• Perform video teller transactions including deposits, withdrawals, account transfers, and account maintenance.
• Respond to member inquiries via phone, video, and email with professionalism and accuracy.
• Troubleshoot and resolve account-related issues, escalating when necessary.
• Advance credit union initiatives by participating in outbound campaigns related to service enhancements and member education.
• Deliver consistent, high-quality service that reflects the credit union’s mission and values.

Bilingual Virtual Service Specialist