Bilingual

• Provide medical care virtually (both by phone and message)
• Provide patient care in alignment with Oscar Medical Group guidelines, practices and policies
• Focus on efficiency and quality of care delivery
• Ensure patient access to VUC services
• Collaborate with MAs, RNs, and other providers across service lines (e.g. primary care and health assessments)

1099 Nurse Practitioner or Physician Assistant – Virtual Urgent Care, Bilingual – Spanish

• Perform preventative care screenings, complete medication reconciliation, diagnose medical conditions and provide health coaching, referrals and treatment when clinically appropriate.
• Outreach members who are more chronically ill based on historical and suspected health information.
• Engage members who have a lower probability of seeing their PCP.
• Identify areas in the member's medical journey that can be improved by increasing their access to care with a licensed provider.
• Cross-train into urgent care and/or virtual primary care service line
• Interact with members virtually, including virtual assessment, diagnosis and treatment.
• Compliance with all applicable laws and regulations
• Other duties as assigned

Nurse Practitioner, Physician Assistant – Virtual Health Assessment, Bilingual

• Provide medication abortion care to patients via Hey Jane’s online platform
• Conduct visits via video, phone or asynchronously
• Review patients’ medical intake responses
• Communicate with patients via HIPAA-compliant messaging app or during live appointments
• Determine eligibility for online medication abortion treatment
• Prescribe medications to a mail-order pharmacy or arrange local pharmacy pickup
• Respond to medical inquiries from patients requiring further evaluation
• Direct nursing staff regarding referrals and additional prescriptions as necessary

Nurse Practitioner, Bilingual Spanish

• Provide direct oversight and supervision of nurse practitioners and physician assistants within state by state regulations
• Provide medical care virtually (by phone, video, & message) in alignment with Oscar Medical Group guidelines, practices and policies
• Collaborate with MAs, RNs, and other providers across service lines
• Compliance with all applicable laws and regulations
• Other duties as assigned

Bilingual Physician – Virtual Health Assessment

• Perform physical examination and establish medical history to determine donor suitability
• Build rapport with donors to ensure overall customer satisfaction
• Ensure donor and staff confidentiality
• Responsible for donor awareness to potential hazards
• Provide donor education regarding general health and provide counseling regarding unacceptable test results
• Evaluate & manage donor injuries and adverse events
• Perform evaluations of any history of illness or medications to ensure continued donor suitability
• Assist in employee training
• Administer employee Hepatitis Vaccine program

EMTB/EMT – Advanced/Paramedic, Bilingual in Spanish Preferred

• Help take care of patient needs by interacting with patients through the phone and chat function of our Communication Center.
• Provide telephone advice according to established guidelines and protocols.
• Assist external providers with care coordination tasks and facilitate communication with the care team.
• Arrange for evaluation by a provider when indicated either by scheduling an appointment or telephone follow-up.
• Process medication refill requests that are past the 72-hour refill window as well as for patients who are present at the pharmacy, using the Medication Refill Guideline.
• Schedule patients for procedures and MA visits per guideline.
• Assist patients inquiring about generated imaging orders.
• Accurately document patient care in electronic health records.
• Manage patient tasks and patient/provider follow-up with assistance from the team and according to MA guidelines.
• Secure appropriate interpreting services to handle communication with patients when necessary.

Bilingual Communication Center Medical Assistant

• Conducting professional, compassionate outreach to patients via phone to introduce CCM and RPM programs.
• Evaluating patient eligibility and clearly explaining program benefits and expectations.
• Accurately documenting verbal consent and patient interactions in the EMR, strictly following CMS and HIPAA guidelines.
• Collaborating with internal care teams to ensure smooth hand-offs and consistent patient support.
• Maintaining high standards of documentation to ensure accuracy for care planning and billing.
• Over time, you will become a subject matter expert in our enrollment workflows, contributing to higher program participation rates and improved patient engagement metrics.
• You will be expected to manage your daily queue independently, ensuring that every patient interaction is helpful, informative, and compliant.

Bilingual Enrollment Coordinator – CMA/RMA

• Work one-on-one with clients to assist and facilitate the complete submission of an online rental assistance application
• Conduct intake at CEDP’s Denver office, which requires in-person work between 3-5 days per week
• Coordinate with landlords to ensure that the landlord is also submitting the necessary paperwork to complete the application process
• Serve as the point of contact for DOH and/or local non-profit partner agency processors for the applicants they are assisting
• Assist and work with applicants identified through outreach, as well as applicants referred by DOH and/or by its contractors, regardless of which county the Applicant resides, as directed
• Serve as the liaison for housing stability services referrals based on the Application prioritization
• Provide other targeted case management services related to housing stability, such as securing stable housing and/or eviction diversion services, referred by DOH and/or by its contractors, as directed
• Communicate with all parties in a timely, respectful, and professional manner
• Track deadlines and manage calendars for your caseload, occasionally assist with cases from other team members and external partners
• Gather/collect, review, and log required documents and information to support the accurate and timely processing of cases
• Create and organize information, and generate reference tools for easy use by teammates and members of adjacent teams
• Understand key success measures for your role
• Maintain and update databases and tracking systems accurately and as designated
• Respond to all case-related queries
• Ensure efficient, accurate, and effective administrative information and assistance
• Participate in CEDP’s ongoing efforts to improve upon existing processes by maintaining openness and curiosity about processes, systems, and technologies

Bilingual Tenant Advocate

EMT - Advanced, Bilingual in Spanish Preferred

• Respond promptly and efficiently to inbound email, chat, text, and phone communications
• Employ cutting-edge technologies, such as Google Suite, Microsoft 365, Dialpad, Hubspot, and Adobe Acrobat DC Pro, to ensure accurate communication and reporting
• Organize client files in an online database, track deadlines, and manage calendars for caseload and team collaboration
• Collect, review, and log essential documents to support accurate and timely case processing
• Understand and uphold key success measures for your role, submitting regular progress reports
• Maintain accurate and updated databases and tracking systems, providing efficient administrative support

Bilingual Care Agent

• Manage Order Processing: Accurately create and process service work orders in our system, ensuring client needs are addressed quickly and effectively.
• Client Support: Serve as the first point of contact for client inquiries via phone, email, and text. Resolve client and resident issues or escalate as needed.
• Relationship Management: Build and maintain strong client relationships by providing timely updates, proactive communication, and professional support.
• Service Coordination: Work closely with branch operations teams to support scheduling changes, order updates, and service delivery.
• Documentation & Reporting: Maintain accurate client records, update databases, and ensure all client interactions are documented thoroughly.
• Customer Satisfaction: Conduct follow-up calls and digital surveys to ensure service expectations are met and identify opportunities for improvement.
• Administrative Support: Assist with account setup, manage client property information, and ensure smooth communication across teams.

Order Processor, Bilingual (English/Spanish)

• Oversee all aspects involved in the daily operation of a retail store
• Ensure that customers are provided with an extraordinary experience with our products and services
• Perform additional outreach and promotional activities, including off-site events as needed
• Gain valuable experience coaching a team of retail sales consultants to ensure they meet sales and service goals

Bilingual Spanish Retail Store Manager

• Under minimal supervision, the clinical specialist pharmacist is responsible for reviewing and approving medications, providing drug therapy management services for patients in assigned area, and provision of pharmacy services, including drug information, patient education, and patient monitoring.
• Initiate, adjust, and monitor medications pursuant to provider order and consistent with department policy, and rules and regulations promulgated by state and federal laws and The Joint Commission.
• The clinical specialist pharmacist is the subject matter expert in a specialized pharmacy area and collaborates with pharmacy leadership in development of policies and procedures, clinical care guidelines, and other work required to effectively provide high quality pharmaceutical care.
• Interprets and clarifies orders for all types of medications.
• Researches and responds promptly to drug information requests.
• In collaboration with providers, monitors drug therapies for appropriateness and formulary adherence, ensuring drug regimen supports financial stewardship.
• Designs therapeutic drug regimens or plans based on patient-specific information that includes establishing a therapeutic endpoint, selecting appropriate drug and related therapy, and establishing an appropriate dosing regimen.
• Monitors drug therapy for potential drug-drug, drug-food, and drug-disease interactions.
• Advises patients, family and medical staff on use of various medications including dosage, side effects, drug interactions and composition.
• Directly supervises the work of pharmacy technicians and support staff as required by the Colorado Board of Pharmacy
• Prepares or oversees the compounding, labeling and packaging of sterile or non-sterile medications, products and pharmaceuticals in accordance with all regulatory requirements as applicable.
• Maintains secure storage and records of all medications in accordance with manufacturer, state and federal requirements.

Clinical Pharmacist, bilingual preferred – Spanish

EMTB / EMTA / Paramedic / LPN or RN – Bilingual in Spanish

• Engaging with our newly discharged patients telephonically to understand their needs
• Conducting assessments to identify comorbid conditions, ED/hospitalization history, medications, psychosocial factors, and patient values and preferences
• Developing care plans in partnership with patients and their caregivers - problems, goals, interventions - while continuously evaluating the patient’s progress
• Explaining complicated medical terms in plain language
• Educating patients on their chronic conditions including teaching “red flags,” developing plans during an exacerbation, and identifying barriers to important care elements such as medication adherence
• Hearing the red flags and providing active care management to close the gaps
• Partnering with the TOC Nurse Practitioners and Physicians to ensure smooth handoffs, comprehensive follow-up, and coordinated care during the post-discharge period
• Referring patients to Devoted Medical when applicable and working closely on partnering for patient care
• Working closely with Devoted Community Guides (locally-based social workers) to identify community-based organizations to support our patients in meeting their goals
• Coordinating post-treatment care and DME needs
• Collaborating closely with our PCP partners, to coordinate care and deliver evidence based, effective, and accessible health care

Bilingual RN Case Manager – Transitions of Care

• This position requires the ability to have a compelling conversation and to provide high quality customer service for donors on the NMDP registry who are being asked to save a patient’s life.
• The role involves using investigative skills in partnership with information from within NMDP systems to locate and contact donors.
• Candidates must effectively engage donors who could have misconceptions about the donation process.
• Responsibilities of this role include the ability to access information from within NMDP systems, confirm interest, and assess health conditions, update donor demographics, and complete/manage all other related record updates and documentation accordingly.

Donor Engagement Specialist, Bilingual – Spanish

• This position requires the ability to have a compelling conversation and to provide high quality customer service for donors on the NMDP registry who are being asked to save a patient’s life.
• The role involves using investigative skills in partnership with information from within NMDP systems to locate and contact donors.
• Candidates must effectively engage donors who could have misconceptions about the donation process.
• Responsibilities of this role include the ability to access information from within NMDP systems, confirm interest, and assess health conditions, update donor demographics, and complete/manage all other related record updates and documentation accordingly.
• The following activities would also be performed as necessary: scheduling laboratory testing, ordering/sending donor kits, obtaining consent, and monitoring donor follow through.

Donor Engagement Specialist, Bilingual – Vietnamese

• Contact Members/Donors for Donor Search-Related Activities: Locates donors using data provided at recruitment; uses internet search tools, paid Search Engines, and social media to locate updated contact information.
• Educates donors - Reinforces commitment and retention messages to donors. Asks open-ended questions to assist in overcoming donor barriers to donation.
• Practices behavioral coaching techniques- ask open-ended questions, utilizes reflective listening skills, summarizes conversations, and assesses commitment to next steps in the donation process.
• Conducts donor health screening - Collects donors’ medical health history information and assesses medical conditions and non-medical factors to determine further donor participation.
• Completes operational activities within established timelines and standards and maintains compliance with identified department performance standards.

Donor Engagement Specialist, Bilingual – Mandarin

• Spend ~75% of your time working directly with patients and families
• Deliver brief, evidence-based care designed to drive meaningful change in 6–12 months
• Collaborate closely with pediatricians, psychiatrists, and a multidisciplinary care team
• Conduct intake assessments and ongoing follow-up sessions via telehealth
• Deliver brief, evidence-based interventions: CBT skills, Motivational interviewing, Behavioral activation, Parent coaching
• Provide in-session education and actionable recommendations to families
• Track patient progress using validated screening tools
• Support families with: School accommodations, SDoH needs, Coordination with OT/PT/ST and other specialty services
• Collaborate with pediatricians and psychiatric consultants
• Participate in weekly registry review meetings to guide care decisions
• Document all care in our EHR (Healthie)
• Track outcomes and progress using structured workflows
• Manage scheduling, follow-ups, and patient engagement
• Apply standardized protocols (no-shows, cancellations, safety)

Behavioral Health Care Manager – Bilingual, Spanish

• Perform initial assessments and develop Palliative Plans of Care for members newly enrolling to the Palliative Care Program.
• Follow a longitudinal panel of the highest risk patients (~ 40-50 patients) via regular telephonic and/or video encounters.
• Provide consultative visits to patients empaneled to the RNs, including but not limited to: advanced symptom management; complex goals of care; advanced disease education; prognostication; medical orders for home health, DME, medications, and hospice transitions.
• Evaluate hospital admissions for root-cause; support transitions of care for engaged patients, identify trends in readmissions and help develop solutions for achieving/ maintaining readmission rate less than or equal to 15%
• Attend Devoted Medical meetings as role appropriate. These may include but not limited to All-Hands, Clinical Excellence and Orinoco Updates meetings
• Provide on-call weekend/holiday coverage on a rotating basis
• Support the Devoted Health mission by caring for members like family.

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