Passenger Service Agent, Bilingual – Spanish

Worldwide Flight Services (WFS)

Passenger Service Agent assisting passengers with tickets and baggage handling at Denver International Airport. Contributing to operational efficiency while ensuring compliance with security protocols.

Posted 7/11/2026full-timeDenver • Colorado • 🇺🇸 United StatesJunior💰 $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service functions related to airport operations, including ticketing, baggage handling, and compliance with security protocols. Proficient in both English and Spanish, with strong communication skills and the ability to manage operational efficiency.

Highest-signal resume keywords

Fluent In SpanishCustomer Service ExperienceHigh School Diploma Or GEDBasic Computer ProficiencyAbility To Lift 50 Lbs

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Ticket ValidationBaggage HandlingData InputOperational EfficiencySecurity Protocol Compliance

Soft Skills

Strong Verbal CommunicationStrong Written Communication

Certifications & Qualifications

Airport Security Badge

Industry Keywords

Passenger OperationsLost And Found InquiriesBaggage ClaimsAirfreight Shipments

About the role

Key responsibilities & impact

Provide a wide range of customer service functions related to airport and passenger operations.
Assisting passengers with reservations, tickets, baggage handling, and general travel information.
Ensure smooth boarding, deplaning, and ticket validation.
Handle lost and found inquiries, baggage claims, and airfreight shipments.
Help maintain compliance with security protocols and contribute to overall operational efficiency.

Requirements

What you’ll need

Ability to speak Spanish fluently.
High school diploma or GED equivalent
At least 1 year of experience in customer service or related field
Ability to work varied shifts, including weekends, holidays, and nights
Strong verbal and written communication skills
Ability to lift and handle baggage weighing up to 50 lbs
Basic computer proficiency, including the ability to input data and use relevant software
Stay up to date on recurrent training as assigned
Ability to obtain and maintain airport security badge
Ability to read, write, and speak the English language

Benefits

Comp & perks

Access your pay when you need it through DailyPay app!
On the spot awards offered through the Awardco Platform including gift cards and more!
Multiple options for both full and part-time employees!
Travel Discounts, Pet insurance, Discount Shopping & More!
Wellness Programs offered to all employees!
401k program offered!
Opportunity for Internal Mobility and transfers available!