Donor Engagement Specialist, Bilingual – Spanish

NMDP

Connecting registry donors to patients in need of a life-saving transplant. Engaging donors through compelling conversation and ensuring accurate documentation while maintaining confidentiality and exceptional customer service.

Posted 6/23/2026full-timeRemote • Colorado • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

This position requires the ability to have a compelling conversation and to provide high quality customer service for donors on the NMDP registry who are being asked to save a patient’s life.
The role involves using investigative skills in partnership with information from within NMDP systems to locate and contact donors.
Responsibilities of this role include the ability to access information from within NMDP systems, confirm interest, and assess health conditions, update donor demographics, and complete/manage all other related record updates and documentation accordingly.
Good guardianship of member confidentiality and identity is required.
Coordinates blood draws (appointment time, location, kit ordering, donor/kit tracking) and completing follow-up forms as needed.
Completes operational activities within established timelines and standards and maintains compliance with identified department performance standards.

Requirements

What you’ll need

Bachelor’s degree in human services or a Health Care related field is required. However, upon evaluation, equivalent related Health Care experience and/or education may be substituted for the degree requirement. Additional educational experience in public health, psychology, or health promotion is preferred.
Three plus years of professional experience in demonstrating ability to communicate effectively with individuals or coaching individuals on behavior change. Three years customer relations, direct patient interaction or care in a clinical/healthcare setting may be substituted for behavioral coaching experience.
Experience with basic word processing and data entry required.
MS Office, including basic word processing, spreadsheet, and database software application skills.
Advanced internet research skills including familiarity with social media.

Benefits

Comp & perks

NMDP offers regular, full-time employees medical, dental, vision, life and disability, accident/critical illness/hospital, well-being, legal, identity theft and pet benefits.
Retirement, paid time off/holidays, leave and incentive plans are also offered to eligible employees.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data entryinvestigative skillscustomer servicerecord managementhealth assessmentblood draw coordinationoperational activitiescompliance standardspublic health knowledgebehavior change coaching

Soft Skills

effective communicationinterpersonal skillsconfidentialityorganizational skillsproblem-solvingattention to detailtime managementcoachingrelationship buildingcustomer relations