NMDP

Manager

• The Foundation Engagement Manager plays a critical role in advancing the mission of NMDP by building and sustaining strong, meaningful relationships with the Board of Directors and other volunteer leaders of the Board of ambassadors.
• This position will design and implement strategies that deepen board member and volunteer engagement, nurture board relationships, strengthen philanthropic partnerships, and expand opportunities for leadership involvement.
• The role will also support establishing special committees and volunteer leadership initiatives where opportunities arise.
• This position reports to the Director, Stewardship and collaborates closely with development staff, executive leadership, and board officers.
• Design and implement tailored engagement plans for current Board members to deepen their connection, advocacy, and philanthropic leadership.
• Partner with Advancement leadership to cultivate, steward, and maintain ties with past Board members, ensuring lifelong relationships with the mission.
• Collaborate with development staff to align board engagement with broader fundraising strategies, integrating board members where appropriate.
• Provide follow-up and timely responses to board action items and requests.
• Support and drive Board engagement activities, including ambassador roles, fundraising campaigns, and participation in special events.
• Provide strategic support to Foundation Board of Directors, special committees, and ad hoc volunteer leadership groups as needed.
• Serve as a staff partner to select volunteer leaders, fostering collaboration, communication, and accountability.
• Coordinate with the Executive Director and serve as a liaison between the Board and internal teams, ensuring clear communication and alignment of activities.
• Own and manage all board-facing communications and follow-ups, ensuring timely, accurate, and consistent messaging to volunteer leaders.
• Contribute to special projects, initiatives, and strategic opportunities to strengthen leadership engagement across the Foundation.
• Provide operational support for the Board and Board of Ambassadors.
• Partner with the Executive Assistant as needed to support Board communication and delivering a collaborative, cohesive, and consistent experience for Board members.
• Facilitate engagement opportunities for Board members outside of regularly scheduled meetings.

Foundation Board Engagement Manager

• Responsible for contract management of standard and non-standard agreements
• Preparation of RFPs/RFAs/RFQs leading to proposals for evaluation and negotiation
• Purchase order and contract compliance with internal policies and procedures
• Project management
• Proposal preparation support in responding to RFPs/RFAs/RFQs
• Lead special projects as assigned
• Establish and maintain effective communication across all levels with internal and external parties
• Handles all aspects of contract administration including procurement contracting and Prime Awards
• Oversees or conducts negotiation for proposals and contracts
• Ensures supplier selection and management processes are effectively applied
• Maintains contractual records and documentation
• Provides guidance on contract matters to internal stakeholders

Contracts Manager

Bilingual

• Contact Members/Donors for Donor Search-Related Activities:
• - Locates donors using data provided at recruitment, including alternate contacts; uses internet search tools, paid Search Engines, and social media to locate updated contact information.
• - Educates donors (advanced) - Reinforces commitment and retention messages to donors. Asks open-ended questions to assist in overcoming donor barriers to donation. Utilizes reflective listening skills, summarizes conversations, and assesses the next steps in the donation process.
• - Practices behavioral coaching techniques- ask open-ended questions, utilizes reflective listening skills, summarizes conversations, and assesses commitment to next steps in the donation process.
• - Conducts donor health screening (advanced) - Collects donors’ medical health history information and assesses medical conditions and non-medical factors to determine further donor participation. Appropriately engages Medical Services, Provider Services, and Donor Advocacy for consultation on unusual donor circumstances. Documents and communicates resolutions or anticipated next steps.
• - Coordinates blood draws (appointment time, location, kit ordering, donor/kit tracking) and completing follow-up forms as needed.
• - Completes operational activities within established timelines and standards and maintains compliance with identified department performance standards.
• - Practices good guardianship of member confidentiality and identity through appropriate use of available people finder tools.
• - Completes first contact activities within established timelines. Provides required updates to Provider Services, as applicable. Documents all donor activity in STAR Link/Salesforce donor file. Completes all appropriate NMDP documentation.
• - Maintains standards and compliance with identified department performance standards to increase the number of donors moving forward to donation.
• Establishes and Maintains Good Relationships with Donor Operations, Donor Center Staff, Collaborating Departments, and External Vendors:
• - Maintains understanding of donor operations processes and unique customer requirements.
• - Upholds, develops, and supports relationships with Provider Services, NMDP KitMaker and external laboratory partners or other draw sites to maintain phlebotomy sites throughout service areas.
• - Collaborates with other teams and departments to achieve goals and support the work of Donor Operations (e.g., Marketing and Communications, Donor Experience, Provider Services, Donor Advocacy).
• - Collaborate closely with Workup teams to manage details and ensure smooth and timely hand-offs of donor cases.
• Other Duties as Required for Team/Department Operations:
• - Maintains on-going knowledge of HLA, and blood stem cell transplantation.
• - Assists in maintaining STAR Link donor database.
• - Participate in shared team responsibilities and staff back-up including coverage of calls in the general team call queues, while servicing those member/donor files as needed with excellent customer service/resolution.
• - Performs all duties in compliance with standard operating procedures, National Marrow Donor Program (NMDP) standards, regulations outlined in the Code of Federal Regulations (CFR), Federal Drug Administration (FDA) guidance and other applicable Federal, state, and local laws. Adheres to OSHA guidelines as applicable.

Donor Engagement Specialist, Bilingual – Vietnamese

• This position requires the ability to have a compelling conversation and to provide high quality customer service for donors on the NMDP registry who are being asked to save a patient’s life.
• The role involves using investigative skills in partnership with information from within NMDP systems to locate and contact donors.
• Candidates must effectively engage donors who could have misconceptions about the donation process.
• Responsibilities of this role include the ability to access information from within NMDP systems, confirm interest, and assess health conditions, update donor demographics, and complete/manage all other related record updates and documentation accordingly.
• The following activities would also be performed as necessary: scheduling laboratory testing, ordering/sending donor kits, obtaining consent, and monitoring donor follow through.
• Good guardianship of member confidentiality and identity is required.
• Role supports the achievement of department goals through job accountabilities, excellent customer service, and exceptional time management.
• Candidate must demonstrate professional telephone etiquette with the ability to build rapport with customers in a heavy blended (inbound and outbound) call environment.

Donor Engagement Specialist, Bilingual – Mandarin

Copywriter

• Write, edit and adapt content in English and Latin American Spanish for a variety of platforms including web, social, email, direct mail, print and video, ensuring that cultural nuance and tone resonate with each audience.
• Turn project plans and strategy into compelling copy that reflects NMDP’s brand voice and tone.
• Collaborate with design, marketing and digital teams to deliver cohesive and effective campaigns.
• Collaborate with content and translation partners to ensure alignment of message and tone across English and Spanish materials.
• Adapt writing style for diverse audiences and platforms while maintaining brand consistency.
• Apply AP style, internal brand guidelines and Spanish language standards across all work.
• Incorporate feedback from internal stakeholders and synthesize revisions efficiently.
• Use AI and related tools to streamline workflows, spark creative ideas and enhance content quality.
• Prioritize multiple projects in a fast-paced environment and deliver accurate, on-brand copy on deadline.
• Contribute ideas for testing and optimization to improve audience engagement.
• Stay informed about trends in marketing and storytelling to continually evolve creative approaches.
• Review and verify accuracy of translated materials.

Foundation Board Engagement Manager

Contracts Manager

Donor Engagement Specialist, Bilingual – Vietnamese

Donor Engagement Specialist, Bilingual – Mandarin

Copywriter, Bilingual – Spanish