Donor Engagement Specialist – Bilingual, Vietnamese

NMDP

Donor Engagement Specialist connecting registry donors to patients needing life-saving transplants. Engaging donors through compelling conversations and coordinating donation-related activities.

Posted 6/17/2026full-timeRemote • Colorado • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

This position requires the ability to have a compelling conversation and to provide high quality customer service for donors on the NMDP registry who are being asked to save a patient’s life.
The role involves using investigative skills in partnership with information from within NMDP systems to locate and contact donors.
Candidates must effectively engage donors who could have misconceptions about the donation process.
Responsibilities of this role include the ability to access information from within NMDP systems, confirm interest, and assess health conditions, update donor demographics, and complete/manage all other related record updates and documentation accordingly.
The following activities would also be performed as necessary: scheduling laboratory testing, ordering/sending donor kits, obtaining consent, and monitoring donor follow through.
Good guardianship of member confidentiality and identity is required.
Role supports the achievement of department goals through job accountabilities, excellent customer service, and exceptional time management.

Requirements

What you’ll need

Bachelor’s degree in human services or a Health Care related field is required. However, upon evaluation, equivalent related Health Care experience and/or education may be substituted for the degree requirement.
Three plus years of professional experience in demonstrating ability to communicate effectively with individuals or coaching individuals on behavior change. Three years customer relations, direct patient interaction or care in a clinical/healthcare setting may be substituted for behavioral coaching experience.
Experience with basic word processing and data entry required.
MS Office, including basic word processing, spreadsheet, and database software application skills.
Proficiently applying computer skills and engaging with customers simultaneously
Advanced internet research skills including familiarity with social media.
Demonstrate strong communication skills and the ability to ask probing questions while working in a mission-driven call center environment.
Manage a high volume of challenging file types.
Apply appropriate use of available people finder tools, as deemed necessary.
Deliver solid customer service while utilizing proven critical thinking and problem-solving skills, while employing a high degree of emotional intelligence.
Integrate new and evolving knowledge into daily work and utilize multiple resources and tools to complete work.
Demonstrate proficiency by multitasking in a fast paced and multi-media (phone, email, text, mail) environment with observable proficiency.
Convey medical information to donors, manage confidential information appropriately, and employ strong documentation practices.
Contribute to a team environment and take initiative and responsibility for independent work as needed.
Complete work with a high level of accuracy, attention to detail and follow-through.
Maintain flexibility in work hours to accommodate staffing needs; evening/weekend hours may be required.

Benefits

Comp & perks

medical, dental, vision, life and disability, accident/critical illness/hospital, well-being, legal, identity theft and pet benefits
Retirement
paid time off/holidays
leave and incentive plans

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data entryword processingspreadsheet skillsdatabase softwareinternet researchcustomer servicedocumentation practicesmultitaskingcritical thinkingproblem-solving

Soft Skills

communication skillsemotional intelligencetime managementattention to detailflexibilityinitiativeteam collaborationcoachingengagementconfidentiality

Certifications

Bachelor’s degree in human servicesBachelor’s degree in Health Care related field