Bilingual Tenant Advocate, Office Coordinator

Community Economic Defense Project

Tenant Advocate Office Coordinator providing in-person service at CEDP’s Colorado Springs office. Assisting clients with rental assistance and connecting them to community resources.

Posted 6/20/2026full-timeColorado Springs • Colorado • 🇺🇸 United StatesMid-LevelSenior💰 $63,354 per yearWebsite

About the role

Key responsibilities & impact

Welcome and assist guests/clients and address all questions effectively
Conduct and log initial client intakes at CEDP’s Colorado Springs office, and refer clients to the correct programs
Stay informed about CEDP programs (eligibility criteria, intake processes and referral processes)
Monitor, track, and restock supplies at the office while communicating needs to Supervisor
Complete timely communication through Slack, email, and/or text on support needed from other CEDP staff members and/or Supervisor
Work one-on-one with guests/clients to assist and facilitate the complete submission of an online rental, utility, or legal assistance application and maintain open communication with necessary parties
Monitor and track trends in community need and office walk in data
Support walk in community members in understanding the rental assistance process and eviction timeline
Stay informed on tenant protections in Colorado and connecting clients to legal assistance resources
Coordinate with landlords to ensure that the landlord is also submitting the necessary paperwork to complete the application process
Serve as the point of contact for DOH and/or local non-profit partner agency processors for the applicants they are assisting
Serve as the liaison for housing stability services referrals based on the Application Prioritization
Provide other targeted case management services related to housing stability, such as securing stable housing and/or eviction diversion services, referred by DOH and/or by its contractors, as directed
Communicate with all parties in a timely, respectful and professional manner
Track deadlines and manage calendars for your caseload and other duties, occasionally assisting with cases from other team members and external partners
Gather/collect, review and log required documents and information to support the accurate and timely processing of cases and referrals
Create and organize information around resources, and generate reference tools for easy use by teammates and members of adjacent teams
Build understanding of resources in Colorado Springs and capture community needs that are not being met by resources
Understand key success measures for your role
Maintain and update databases and tracking systems accurately and as designated
Respond to all case-related queries in a timely manner in the method preferred by the client
Ensure efficient, accurate and effective administrative information and assistance
Participate in CEDP’s ongoing efforts to improve upon existing processes by maintaining openness and curiosity about processes, systems and technologies
Work directly in person with clients for program intake, this can include working community events, outside normal business hours - evenings and/or weekends, at various sites throughout El Paso County or at CEDP Offices

Requirements

What you’ll need

Bilingual in English and Spanish required
Passion for direct service, working with tenants, low-income folks, and working people from diverse backgrounds and experience
Deep commitment to equity, racial, social, and economic justice
Comfort with ambiguity in a fast-paced, all hands-on-deck environment
Fantastic organizational skills and ability to manage and prioritize a complex workload with rapidly changing demands
Demonstrated proficiency working with Customer Relationship Management databases or similar tracking and organizing technologies
Proficiency with Salesforce, HubSpot or similar CRM desired
Proficient in Microsoft Office, and the Google Suite
Ability to work under pressure and meet deadlines
Ability to work independently and as part of a team
Ability to create processes and procedures from nothing and adapt and iterate to drive improvement
Brilliant written and verbal communication skills

Benefits

Comp & perks

Competitive pay
Flexible time off
Benefits package (including medical, dental, vision)
401(k)
Technology stipend of $720 per year
$2,000 salary differential per year for bilingual employees

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

case managementdocument reviewdata trackingapplication processingresource organizationcommunity needs assessmentadministrative assistanceprocess improvementdeadline managementclient intake

Soft Skills

bilingual communicationorganizational skillsability to work under pressureteam collaborationadaptabilitywritten communicationverbal communicationcommitment to equitycomfort with ambiguitypassion for direct service