Community Economic Defense Project

Supervisor

• Monitor, support, and manage the Department mailbox by ensuring timely responses to clients
• Lead and support CEDP’s Central Intake processes across multiple intake channels and program areas
• Ensure cases are added to the dispatch review pipeline promptly by reviewing each referral and submission for the necessary documents and information
• Conduct initial screenings of rental assistance applications to ensure clients meet eligibility criteria
• Maintain a thorough understanding of CEDP’s program offerings to effectively triage inquiries
• Act as a critical operations liaison between intake and program teams
• Collaborate and support program funders with waitlist maintenance, case assignments, and data management

Temporary Central Intake Supervisor

Justice

• Communicate with clients in a timely, respectful, empathetic, and trauma-informed manner
• Build relationships with community organizations, courts, and partner agencies to support housing stability initiatives
• Help establish and implement a recurring legal eviction clinic in partnership with greater Denver metro jurisdictions and community stakeholders
• Assist in developing a “Lawyer for a Day” model to support tenants appearing in eviction court
• Provide direct legal services, limited-scope representation, and/or legal information to tenants facing housing instability, as appropriate to the fellowship project
• Develop and facilitate community education and know-your-rights presentations related to housing and eviction law
• Set and complete project goals identified in partnership with supervisors and in accordance with fellowship requirements
• Develop knowledge of Colorado housing and eviction law and apply it to direct services, trainings, and systems-level problem-solving
• Coordinate with supervisors and stakeholders to ensure timely project implementation, case tracking, reporting, and fellowship deliverables
• Sharpen project management, relationship-building, public speaking, and community lawyering skills
• Contribute to a collaborative, equity-centered legal practice focused on expanding access to justice and preventing housing instability

Access to Justice Fellow

Bilingual

• Welcome and assist guests/clients and address all questions effectively
• Conduct and log initial client intakes at CEDP’s Colorado Springs office, and refer clients to the correct programs
• Stay informed about CEDP programs (eligibility criteria, intake processes and referral processes)
• Monitor, track, and restock supplies at the office while communicating needs to Supervisor
• Complete timely communication through Slack, email, and/or text on support needed from other CEDP staff members and/or Supervisor
• Work one-on-one with guests/clients to assist and facilitate the complete submission of an online rental, utility, or legal assistance application and maintain open communication with necessary parties
• Monitor and track trends in community need and office walk in data
• Support walk in community members in understanding the rental assistance process and eviction timeline
• Stay informed on tenant protections in Colorado and connecting clients to legal assistance resources
• Coordinate with landlords to ensure that the landlord is also submitting the necessary paperwork to complete the application process
• Serve as the point of contact for DOH and/or local non-profit partner agency processors for the applicants they are assisting
• Serve as the liaison for housing stability services referrals based on the Application Prioritization
• Provide other targeted case management services related to housing stability, such as securing stable housing and/or eviction diversion services, referred by DOH and/or by its contractors, as directed
• Communicate with all parties in a timely, respectful and professional manner
• Track deadlines and manage calendars for your caseload and other duties, occasionally assisting with cases from other team members and external partners
• Gather/collect, review and log required documents and information to support the accurate and timely processing of cases and referrals
• Create and organize information around resources, and generate reference tools for easy use by teammates and members of adjacent teams
• Build understanding of resources in Colorado Springs and capture community needs that are not being met by resources
• Understand key success measures for your role
• Maintain and update databases and tracking systems accurately and as designated
• Respond to all case-related queries in a timely manner in the method preferred by the client
• Ensure efficient, accurate and effective administrative information and assistance
• Participate in CEDP’s ongoing efforts to improve upon existing processes by maintaining openness and curiosity about processes, systems and technologies
• Work directly in person with clients for program intake, this can include working community events, outside normal business hours - evenings and/or weekends, at various sites throughout El Paso County or at CEDP Offices

Bilingual Tenant Advocate, Office Coordinator

• Conduct comprehensive assessments to identify clients' strengths and needs
• Provide one on one support and stabilization planning
• Collaborate with the Tri Cities lead family supervisor to manage resource connections and support coordination
• Connect clients with appropriate community resources, such as substance abuse treatment programs and mental health services
• Facilitate peer support groups and workshops related to housing stability, tenant rights, wellness, financial stability, and community resources
• Serve as a strong advocate for clients
• Offer ongoing emotional support and guidance to clients
• Regularly assess clients' progress towards their goals
• Maintain accurate and up-to-date documentation of services provided

Bilingual Case Manager

Manager

• Conduct comprehensive assessments to identify clients' strengths and needs
• Develop individualized care plans that address specific needs, goals, and preferences
• Conduct outreach and intakes in encampment settings
• Connect clients with appropriate community resources and coordinate services
• Advocate for clients to ensure their rights and needs are respected
• Offer ongoing emotional support and guidance
• Monitor progress and outcomes, adjusting care plans as needed
• Foster community integration through access to resources and peer support networks
• Complete consistent and daily documentation

Case Manager

Human Resources

• Serve as a trusted advisor and first point of contact for employees and supervisors regarding HR policies, workplace concerns, employee relations matters, and People programs
• Partner with leaders to provide guidance on performance management, employee development, coaching, corrective action, and conflict resolution.
• Conduct workplace investigations and support resolution of employee concerns while ensuring consistency, fairness, and compliance.
• Assist in developing and implementing People initiatives that support employee engagement, retention, and organizational culture.
• Support managers through organizational changes and workforce planning activities
• Help administer employee leave programs, including FMLA, FAMLI and other state leave programs, parental leave, ADA accommodations, and other protected leaves
• Coordinate the interactive process for accommodation requests and maintain appropriate documentation
• Partner with employees, managers, Payroll, and external vendors to ensure timely and compliant leave administration
• Educate employees and managers on leave policies and available resources
• Assist managers with return to work planning to ensure a positive experience for employees returning from leave
• Maintain accurate employee records and ensure data integrity within the HRIS and related systems
• Process employee lifecycle transactions, including new hires, transfers, promotions, compensation changes, and separations
• Support compliance with federal, state, and local employment laws and regulations
• Assist with audits, reporting requirements, and recordkeeping obligations
• Be a subject matter expert on People policies, procedures and documentation and suggest updates and areas for improvement that are person-centered
• Generate reports and analyze workforce data to support organizational decision-making
• Support full-cycle recruiting for assigned positions, including job postings, candidate screening, interview coordination, and offer administration
• Support hiring managers with identifying talent needs and using effective recruiting strategies to bring on talent
• Ensure equitable and positive candidate experience throughout the hiring process
• Coordinate and help facilitate new employee onboarding and orientation
• Coordinate employee separations, including exit interviews, documentation, system updates, and communication with internal and external stakeholders
• Support analysis of exit trends and provide recommendations to improve retention and employee experience
• Ensure compliance with all separation-related legal and organizational requirements

Temporary Central Intake Supervisor

Access to Justice Fellow

Bilingual Tenant Advocate, Office Coordinator

Bilingual Case Manager

Case Manager

HR Business Partner