Community Economic Defense Project

Bilingual

• Manage a team of up to 10 CARE agents that are receiving communication from multiple different sources
• Lead and manage individuals overseeing significant projects
• Be the expert in the state guidelines around the Emergency Rental Assistance Program and the Emergency Mortgage Assistance Program
• Understand key success metrics for your role, your direct reports, and their teams, and submit daily and weekly progress reports
• Analyze data through tools like Tableau and SQL, translating insights into actionable processes to achieve desired outcomes
• Develop and interpret dashboards to gauge performance
• Design systems or improve existing systems to ensure efficient and effective administrative information and assistance
• Efficiently track deadlines and oversee project completion for both personal projects and team members' projects
• Create, organize, and develop reference tools to facilitate seamless information sharing among team members and adjacent teams
• Facilitate discussions and raise awareness about equity, diversity, inclusion, and belonging within your team and across the organization
• Promote our values, foster employee connections, and contribute to the growth of our organizational culture
• Engage in respectful and clear discussions with direct reports to drive performance improvement
• Conduct interviews and assist in recruiting individuals who align with our values and are valuable additions to our dynamic team

Bilingual Care Center Supervisor – Temporary

Product Manager

• Drive successful product releases with satisfactory user adoption and retention (50%)
• Facilitate cross-functional collaboration to keep product development cycles on schedule
• Create user documentation and training materials to optimize the onboarding experience
• Help achieve target user adoption rates for new features
• Support successful rollout of new features, ensuring zero critical bugs in production by way of thorough QA testing and edge case identification
• Thoroughly document product requirements to reduce development rework
• Co-design AI experiences that increase processing efficiency and enable improved admin-client connections (20%)
• Contribute to AI model accuracy improvements through data preparation and validation work
• Help identify and mitigate bias in AI features, ensuring equitable outcomes across diverse client populations
• Support development of new AI-powered features that streamline aid delivery processes
• Conduct market research on the government assistance technology landscape and gather competitive intelligence on key players and their competitive advantages (20%)
• Generate actionable insights from user feedback to inform product roadmap decisions
• Conduct competitive analysis highlighting key opportunities for product differentiation
• Document best practices and emerging trends in AI for social services
• Enable marketing & sales efforts that help us successfully acquire and retain customers (10%)
• Create product demo materials and curate a digital presence for the product
• Develop technical sales collateral that effectively communicates AI capabilities to government and nonprofit buyers
• Produce customer success stories and testimonials that validate the product’s impact on service delivery

Associate Product Management Intern – New Ventures

• Conduct Client Intake Interviews
• Review client property tax rebate applications
• Conduct Housing & Urban Development (HUD)-approved housing counseling
• Engage with mortgage providers and HOAs on behalf of CEDP clients
• Track deadlines and manage calendars for your caseload, occasionally assist with cases from other team members and external partners
• Understand key success measures for your role and submit daily and weekly progress reports
• Organize Client Files in an online database
• Commute throughout the city of Denver to different events
• Gather/collect, review and log required documents and information to support the accurate and timely processing of cases
• Create and organize information, and generate reference tools for easy use by teammates and members of adjacent teams
• Foster culturally responsive services by being a part of opportunities for Equality, Diversity, and Inclusion (EDI) conversations within team collaborations
• Participate in CEDP’s ongoing efforts to improve upon existing processes by maintaining openness and curiosity about processes, systems and technologies

Property Tax Advocate

Manager

• Conduct comprehensive assessments to identify clients' needs, including substance misuse issues, mental health concerns, housing barriers, and other challenges affecting their well-being.
• Develop individualized care plans that address their specific needs, goals, and preferences.
• Coordinate services and referrals to connect clients with appropriate community resources.
• Serve as a strong advocate for clients, ensuring their rights and needs are respected and met.
• Offer ongoing emotional support and guidance to clients, helping them navigate challenges and develop healthy coping mechanisms.
• Regularly assess clients' progress towards their goals, adjusting care plans as needed.
• Facilitate access to community resources, social activities, and peer support networks.

Bilingual Care Center Supervisor – Temporary

Associate Product Management Intern – New Ventures

Property Tax Advocate

Case Manager – Team Lead