Analyst

• Join Everest’s Data & Analytics team as a Senior Analyst – Data Products, where you will support the design, delivery, and ongoing enhancement of Insurance data and analytics products.
• Support the Data Product Owner, business stakeholders, and IT teams to translate business needs into actionable data solutions, ensure data quality, and enable reliable, scalable analytics.
• Partner with the Data Product Owner and business stakeholders to elicit, document, and prioritize data and analytics requirements.
• Translate business needs into clear user stories, data definitions, mappings, and acceptance criteria for data and technology requirements.
• Perform data analysis and validation using SQL to support requirements, issue investigation, and data quality assurance.
• Support the design and delivery of data pipelines, curated datasets, and data products for Insurance use cases (e.g., Underwriting, Claims, Finance).
• Collaborate with technology data teams to ensure successful delivery of data products, including participation in planning, testing, and release activities.
• Execute and support UAT, QA, and release management processes, ensuring solutions meet business and data quality expectations.
• Investigate and resolve data issues and discrepancies, partnering with business and IT teams and supporting production issue resolution.
• Drive continuous improvement in analytics tools, methodologies, and capabilities.
• Contribute to data quality, governance, and documentation efforts, including data definitions, lineage, and metadata management.

Senior Analyst – Data Products

• Providing advice and guidance to business units
• Maintaining knowledge of Americas laws and regulations
• Participating in AIG’s Privacy Governance structure
• Developing and implementing policies and procedures
• Interacting with Legal and Compliance stakeholders
• Participating in the development of training programs
• Coordinating approvals for eDiscovery and investigations

Senior Analyst, Data Privacy – Americas

• Build and maintain real-time revenue forecasting models that incorporate qualitative inputs, historical performance trends, and seasonal patterns
• Align forecasting outputs with business unit targets and translate projections into actionable guidance for revenue teams
• Develop and own dashboards and reports, in and out of Looker, that provide clear, objective visibility into revenue performance trends across BUs
• Deliver WoW, MoM, and QoQ trend analysis that identifies key performance drivers and removes guesswork from actuals
• Partner with the Data team to ensure reporting infrastructure supports RevOps analytical needs
• Evaluate the revenue impact of proposed operational changes before they are implemented
• Partner with business unit leaders to pressure-test revenue and GP assumptions with live data
• Analyze pipeline KPIs against budget targets to identify gaps and opportunities
• Proactively identify opportunities for revenue and GP growth, and flag areas of underperformance before they become problems.

Senior Revenue Analyst

• Analyze order management scenarios and interdependencies across Commercial, Logistics, Quality, and Finance.
• Identify interfaces, data flows, and exception handling scenarios.
• Support local fit-gap validation against the global template and draft business user requirements.
• Identify functional risks, gaps, and improvement opportunities, and escalate as needed.
• Support deployment readiness, including SME onboarding, review of training materials, SOP updates, and data validation.
• Coordinate business simulation and user acceptance testing activities with business SMEs across the Order to Cash domain.
• Support defect triage, root cause analysis, and issue resolution.
• Provide functional support during deployment and hypercare.

Order to Cash Deployment Analyst

• Responsible for enhancing, supporting, and maintaining IT applications within the Virtua Health System
• Provide technical and functional application analysis, define system requirements, and develop logical data models using best practices for build and configuration, maintenance, and data integrity
• Ensure system changes follow change management procedures and protocols
• Create and maintain all documentation for all assigned applications
• Develop, plan and execute testing for supported applications
• Knowledge and adherence to cybersecurity and HIPAA policies and practices
• Provide day-to-day support of IT applications including error management, testing, maintenance and troubleshooting of IT systems
• Collaboratively work with vendors and IT partners to ensure on-going service and resolution of issues during upgrades and project
• Monitor ServiceNow ticketing queue to quickly troubleshoot incoming ticket incidents and requests

IS Applications Analyst, Professional Billing Claims and Remittance

• Ensuring the accurate and timely processing of direct bill statements and deposits.
• Working closely with account teams and service leaders.
• Assisting in the review and resolution of transaction discrepancies and reconciliation problems.
• Communicating effectively with carriers and internal contacts to align with company guidelines and contract requirements.
• Maintaining payment and reconciliation documentation.
• Collaborating with other members of the Direct Bill team and the Direct Bill Manager.

Direct Bill Analyst

• Define a multi-year architecture strategy aligned with business priorities and the Wealth technology vision across key domains, including Digital, Operations, Investments, and AI/ML platforms.
• Own portfolio-level roadmaps covering investments, digital journeys, advisor tools, AI copilots, and omni-channel servicing.
• Architect and scale GenAI capabilities across Wealth.
• Lead design for platforms supporting portfolio construction & model portfolio management.
• Drive modernization using microservices, cloud-native patterns, event streaming, and API-first architecture.
• Own the architecture for digital wealth and banking servicing.
• Establish and enforce architectural standards, design patterns, cloud practices, and AI/ML controls.
• Partner with senior leadership across Wealth Investments, Digital Servicing, Product, Operations, and Advisor organizations.
• Ensure compliance with Citi’s risk, cybersecurity, AI governance, data privacy, and model risk management standards.

Senior Architecture Lead Analyst

• Collect, clean, and analyse user and product data from multiple sources.
• Perform exploratory data analysis (EDA) to identify trends and user interaction patterns.
• Assist in building and evaluating basic machine learning and GenAI models (e.g., chatbots, text generation, recommendations).
• Support user research and translate insights into design solutions.
• Create wireframes, prototypes, and high-fidelity mock-ups
• Apply prompt engineering and generative AI tools (e.g., ChatGPT, DALL·E, Miro AI) to generate design variations, automate prototyping, and personalize user experiences
• Support UX/UI teams by translating data insights into design improvements.
• Conduct A/B testing and analyse results to optimize user experience and engagement.
• Help develop simple prototypes for AI-powered features.
• Create dashboards, reports, and visualizations for stakeholders.
• Ensure data quality, accuracy, and consistency in all analyses.

• Responsibilities are similar to those of the senior commercial credit analyst, but they are of less magnitude and involve more limited authority.
• Works independently on general assignments and under the direction of the senior commercial credit analyst team on complex projects and analyses.

Commercial Credit Analyst

• Performing more complex analysis and modeling to minimize fraud loss exposure and negative impacts to the customer experience.
• Utilizing a variety of systems, such as Excel, SAS, SQL, Tableau, and other relational data bases, to provide analytical support on strategies.
• Evaluating data to assess potential fraud risk and creating mitigation strategies.
• Supporting Emerging Risk Fraud Strategies primarily in Digital products; Zelle/Wires/BillPay.
• Responsible for creating fraud strategies and ensuring proper risk controls are deployed adhering to best practices.
• Conducting defect reviews of 3rd party fraud loss cases to identify any gaps in Fraud strategy and/or procedural adjustments.

Senior Analyst – Fraud Analytics and Innovation

• Design, implement, and monitor skill-acquisition and behavior-reduction programs
• Oversee the implementation of behavior-analytic programs by RBTs and caregivers
• Conduct assessments related to the need for behavioral intervention (e.g., preference assessment, functional assessment, staff performance assessment, etc.)
• Be willing and able to supervise others seeking BCBA certification weekly
• Other typical BCBA activities

Board Certified Behavior Analyst – BCBA

• Participate in a rotational program covering the full software development lifecycle across three functional areas: Business Analysis, Development, and Production Support.
• Gain an understanding of Agile development methodology and how it drives successful technology delivery.
• Build and maintain product backlogs using Agile practices.
• Break down high-level features into deliverable user stories with defined acceptance criteria.
• Develop subject matter expertise in key functions of our core platforms.
• Prepare for and facilitate User Acceptance Testing.
• Analyze business requirements and design solutions for review by senior architects.
• Develop, unit test, and implement features based on approved designs.
• Troubleshoot and resolve escalated support cases, perform root cause analysis, and develop preventative solutions.
• Support production releases as needed.
• Analyze and respond to production support cases.

Technology Analyst Program

• Participate in requirements gathering and test strategy and planning.
• Create, review and execute test cases efficiently.
• Define test data.
• Ensure that the product change meets the specification or customer expectation.
• Communicate and track any defects or differences in function between the program and the spec or customer expectation.
• Provide timely, clear and concise feedback regarding the quality results to the stakeholders.
• Follow-up on assigned tasks for self and project team members, keep correspondence informative and timely.
• Test status reporting.
• Develop, as able, automated tests, execute and review automation results.
• Suggest quality improvements in the development cycle.
• Mentor QA testers.
• Be the subject matter expert for the product or project assigned.
• Train other tester/analysts in product features, functions and department processes.

Quality Analyst II

• Configure, test, and validate HL7 interfaces to ensure seamless integration with EMR and third-party systems
• Provide remote and on-site technical support to customers, service engineers, and internal stakeholders
• Troubleshoot complex interface, networking, and communication issues involving Mindray devices and hospital systems
• Collaborate with engineering and service teams to drive corrective actions and improve product performance
• Document technical processes, interface specifications, and support resolutions
• Represent the Service Department in cross-functional project teams for new and existing products
• Manage assigned projects according to department schedules and provide timely progress updates

HL7 Integration Analyst

• Apprentices will be joining a technology apprenticeship program designed to introduce associates with little to no work experience to technology roles.
• The role is created to provide on-the-job training and build skills as an apprentice.
• Work assignments are well defined with a high degree of supervision and direction provided.
• Apprentices may provide analytical and technical skills to support the design, development, implementation of technology solutions to support our clients and manage risk.
• Apprentices are responsible for delivering innovative capabilities in a team environment, as well as leveraging skills, background, and interests for a specific group within technology lines of business participating in the program.
• This role may perform commoditized activities which may include monitoring, managing events, servicing requests and engineering.
• Key responsibilities may include assisting with network, systems, applications, access requests and production support or security engineering.
• Monitors all installed systems and infrastructure to ensure the highest levels of availability within a technical domain.
• Manages and prioritizes assigned tasks, executes procedures reliably, responds with urgency, and escalates issues appropriately to senior team members.
• Open triage bridge lines and updates bridge boards, engaging teams as required.
• Maintains solutions that align to security, redundancy and archiving of blueprints and strategies.
• Owns event management and fulfillment items such as password resets and reporting requests.
• Supports client onboarding by familiarizing new clients with technology products and services as quickly and easily as possible.
• Writes and maintains documentation such as scripts and instructions and supports change activities.

Tech Analyst

• Responsible for reviewing, analyzing and processing an assigned portfolio of accounts in pre-foreclosure status.
• Ensure the Foreclosure process is completed accurately in adherence to mandatory state and investor timelines by acting as a liaison between the various areas in default and outside counsel.
• Provide management with status updates and prepare a variety of complex reports to ensure compliance with all agency, investor and insurer guidelines.
• Responsible for ensuring compliance with directives, both verbal and electronic, from regulatory agencies, CFPB, GSE’s, investors and insurers for Default Services functional work groups.
• Review daily reports to ensure investor and Freedom Mortgage guidelines are met timely with respect to breach letters, foreclosure hold statuses, etc. to prevent fines & reduce errors found during investor audits.
• Review essential processes around FHA population including but not limited to HUD First Action Deadlines, Face 2 Face letters, Door Knock orders, breach letter and state required notice oversight.
• Lead and execute special projects for the department.
• Analyze & manage FCL timeline performance to ensure that no more than 10% of monthly case-load is past standard.
• Maintain Default Referral workflow inside of TEMPO.
• Load eligible loans in TEMPO for Default Referral Specialist to work.
• Conduct LoanServ testing for Project Design plans and provide feedback to IT Department.
• Create and send referral packages to Foreclosure counsel based on investor, insurer and Freedom Mortgage guidelines.
• Ensure that all cases in which Freedom Mortgage has exposure are escalated to management & In-house legal.
• Work closely with other default personnel (collections, loss mitigation, and REO) to ensure a seamless transition for loan accounts which move from one area of responsibility to another, for cross training purposes, and to assist other areas due to changes in workload and staffing.
• Follow up on all Foreclosure required actions monthly to ensure investor guidelines and monthly status requirements are met to prevent fines & reduce errors found during investor audits.
• Review of various current reports and assistance with identification of new reports, including ensuring department SLAs are met.
• Establish and foster a work culture at all levels within the operation which is positive, collaborative, respectful, optimistic, and capable of driving long term operational sustainability.
• Prepare files for internal and external audits including miscellaneous research, filing and mailing.
• Maintain regular and punctual attendance.

Analyst, Default Referral III

• Conduct thorough research and investigation of participant accounts to identify potential fraud or suspicious activity
• Analyze large datasets and spreadsheets, including reviewing IP addresses, transaction histories, and account behaviors, to detect patterns or irregularities
• Identify and escalate findings where information appears inconsistent, out of place, or indicative of fraudulent behavior
• Prepare and issue legal notices and correspondence to clients and participants related to fraud investigations
• Maintain strict confidentiality when handling sensitive personal and financial information
• Perform daily report reviews to monitor system-generated alerts, flagged accounts and ongoing account activity
• Ensure all investigations and documentation are completed accurately and in compliance with internal policies and regulations
• Meet strict deadlines for case resolution, reporting, and compliance requirements
• Maintain detailed, organized documentation of case findings and actions taken
• Collaborate cross-functionally with compliance, legal, service, and operations, and executive leaders as needed
• Continuously monitor trends and patterns to proactively identify emerging fraud risks
• Assist teammates with escalations, appeals, Salesforce cases and tasks as needed
• Other duties as assigned

Fraud Analyst

• Reviews, analyzes, and evaluates 1-4 family real estate appraisals and valuations for Residential or Consumer loans
• Corresponds with and follows up with appraisers for corrections, clarifications and edits
• Evaluates appraisals of particularly complex or unusual properties
• Performs semi-annual and/or quarterly real estate market updates for region of responsibility
• Assists loan officers, loan processors, underwriters and management by explaining valuation and appraisal issues
• May visit properties in question to provide direct evaluation of property and assist with risk analysis
• Reviews loans with a loan amount greater than $2MM
• May review appraisal reviews of junior reviewers to ensure standards are met

State Licensed – Certified Appraisal Review Analyst

• Provides specialized analysis, nonstandard reporting, and operational support
• Provides guidance/assistance to other team members and internal partners on a broad range of processes
• Independently delivers assigned initiatives with direction from management
• Develops and/or prepares applicable business metrics/standard/ad hoc reporting
• Supports the development of presentations/communications

Business Management Analyst II

• Analyze reconcile, and triage data received from select partners to permitted parameters
• Compile data and analyze for submission to States to satisfy regulatory reporting requirements
• Lead the annual MCAS (Market Conduct Annual Statement) process in compiling internal & external data
• Decompose high-level business and user requirements into functional requirements
• Participate in peer reviews of work products to ensure that requirements were interpreted correctly
• Reduce or eliminate process redundancies and inefficiencies
• Perform special projects and assignments under the direction of senior personnel

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