Analyst

• Conduct comprehensive assessments of children with Autism Spectrum Disorder (ASD)
• Develop individualized Behavior Intervention Plans (BIPs)
• Design and implement evidence-based Applied Behavior Analysis (ABA) interventions
• Collect and analyze data on behavior and patient progress
• Educate and support parents in understanding ASD

Board Certified Behavior Analyst, BCBA

• Support users in their day-to-day use of the Anaplan platform as Tiers 1, 2, and 3 support within SLA guidelines
• Resolve issues related to Anaplan apps, models, and integrations
• Work closely with the demand and inventory planning teams to package their wish lists into requirements and enhancements
• Build, test, and deploy Anaplan models and apps following commonly accepted standards
• Proactively monitor and optimize models/apps performance, usability, and integrity
• Drive user adoption by leading office hours, training sessions, and providing ongoing support to maximize the use of Anaplan models
• Create and maintain solution documentation, change management protocols, training materials, and user guides
• Manage timelines, priorities, and deliverables within committed SLAs

IT Analyst – Anaplan Model Builder

• Work in conjunction with the Automotive Services Data Analysis team to determine population of Memberships to explore for further investigation.
• Use leads generated from front line Associates to evaluate for potential misuse and determines the need for further investigations.
• Conduct timely, thorough and professional investigations to determine misuse and/or heavy use of the Emergency Roadside Assistance benefits as outlined in the Membership benefit guidelines in accordance with Special Investigation Unit (SIU) Standards and Procedures and in compliance with all applicable Federal, state, and local laws.
• Establish appropriate recommendations related to investigation outcomes.
• Prepare case reports and keeps accurate records on investigation outcomes.
• Prepare detailed notes for the Membership Review Committee (MRC) and follow established processes for each Membership recommended for expulsion.
• Handle fraud alerts daily, identify valid cases, review and prepare reports, and close out invalid cases.
• Enter list of daily suppression requests into case management, analyze requests and approve or deny Membership.
• Write and prepare SIU Analyst letters; electronically send to mail room to be sent out.
• Compose correspondence letters, education letters, and final letters which include reinstatements or expulsions/other as determined by vote or Member Response Review and provide duplicate letter requests as needed.
• Review and complete Member Response Reviews (Appeals).
• Review, participate in pilots, and provide feedback on new processes, process enhancements, procedures, and methodologies to improve efficiencies.
• Communicate with outside facilities and other business lines regarding policies, procedures, etc.
• Achieve departmental and organizational missions without violating privacy laws or unfair investigative practices acts.
• Coordinate investigation efforts with appropriate staff (Call Receiving, Dispatch, Contractor Network, Fleet, Payments and Analysis, Process Improvement, Business Ops, etc.) and other persons relevant to the investigation to ensure that appropriate legal and procedural requirements are completed in a timely manner.
• Effectively use computer systems for tracking, information gathering and documenting, troubleshooting and resolving cases.
• Track and report case turn-around time and follows up with the plan, when this requirement is not met.
• Ensure all documentation and case files are updated and maintained in a secure location.
• Assist Supervisor in providing information and assistance relative to possible criminal or fraudulent activity to Legal, Internal Audit, or others as appropriate for further investigation in a clear and concise format.
• Interpret and explain policies to peers and/or members as needed.
• Provide feedback to Supervisor relative to trends identified as common characteristics associated with misuse of Roadside Assistance benefits.
• Perform other duties as assigned.

Analyst, Member Experience – Special Investigations

• Support Yum! Brands’ global treasury operations with a focus on international cash management, forecasting, foreign exchange (FX), and intercompany financing.
• Operate with a high degree of ownership and partner cross-functionally with global markets, Tax, and Finance.
• Optimize liquidity and support cash repatriation strategies.
• Manage financial risk across the organization.
• Oversee FX back-office activities.
• Manage FX processes and relationships with external vendors.
• Provide FX insights and reporting to internal stakeholders.
• Perform quarterly mark-to-market valuations for FX hedging instruments.
• Own the intercompany loan portfolio.
• Maintain detailed and auditable records of intercompany transactions.
• Develop and deliver interest forecasts and related analysis.
• Provide subject matter support for domestic treasury operations.
• Lead or contribute to cross-functional initiatives to enhance treasury processes.

Treasury Analyst

• Leads system requirements analysis and validation activities using established industry methodologies, ensuring requirements are complete, consistent, traceable, feasible, and conform to standards.
• Builds and maintains deep knowledge of the business processes, capabilities, and services supported by the platform and applies that expertise to guide requirements definition, solution design and prioritization, collaborating with product stakeholders and revenue partners.
• Establishes, documents, implements, and continuously improves processes for system planning, requirements definition, and release planning.
• Partners with customers, project managers, and revenue stakeholders to understand needs and present solutions that align with business and technical objectives.
• Defines system and solution approaches based on experience, sound judgment, and creative problem solving.
• Provides system development effort and cost estimates in support of ROI analysis and resource planning.
• Produces and maintains initiative system documentation and platform system documentation.
• Works with engineering teams to develop user stories, use cases, and delivery plans.
• Creates and maintains technical documentation for use by engineering and operations teams.
• Continuously expands understanding of business processes, platform capabilities, and supported services to improve solution quality, decision-making and stakeholder outcomes.
• Troubleshoots and resolves issues in existing systems to improve reliability and performance.
• Provides work breakdowns, schedules, and coordination for assigned initiatives.
• Other duties as assigned.

Platform Analyst – Advisor

• Leads system requirements analysis and validation activities using established industry methodologies, ensuring requirements are complete, consistent, traceable, feasible, and conform to standards.
• Builds and maintains deep knowledge of the business processes, capabilities, and services supported by the platform and applies that expertise to guide requirements definition, solution design and prioritization, collaborating with product stakeholders and revenue partners
• Establishes, documents, implements, and continuously improves processes for system planning, requirements definition, and release planning.
• Partners with customers, project managers, and revenue stakeholders to understand needs and present solutions that align with business and technical objectives.
• Defines system and solution approaches based on experience, sound judgment, and creative problem solving.
• Provides system development effort and cost estimates in support of ROI analysis and resource planning.
• Produces and maintains initiative system documentation and platform system documentation.
• Works with engineering teams to develop user stories, use cases, and delivery plans.
• Creates and maintains technical documentation for use by engineering and operations teams.
• Continuously expands understanding of business processes, platform capabilities, and supported services to improve solution quality, decision-making and stakeholder outcomes.
• Troubleshoots and resolves issues in existing systems to improve reliability and performance.
• Provides work breakdowns, schedules, and coordination for assigned initiatives.
• Other duties as assigned.

Platform Analyst – Advisor/Manager

Senior Platform Analyst

• Advanced-level role responsible for auditing and evaluating internal Commercial claims operations and Third-Party Administrator (TPA) claim handling performance
• Analyze adherence to claims handling standards, regulatory requirements, SLAs, and KPIs
• Identify operational, compliance, and claim quality risks and provide recommendations for improvement
• Develop and enhance audit methodologies, scorecards, reporting tools, and operational dashboards

Commercial Claims Quality & Performance Analyst III

• Support the design, documentation, monitoring, and effectiveness of business line controls within the Process Risk and Control Methodology (PRCM) system
• Serve as a key partner to business line leadership, risk partners, and oversight functions
• Ensure controls are accurately represented in enterprise control systems, risks are appropriately mitigated
• Manage regulatory examinations and internal audits effectively
• Act as a central point of coordination between the business line and second and third line partners
• Provide transparency, discipline, and consistency across control activities
• Maintain relationships and build rapport with the oversight teams and Regulatory Services
• Work with Business Unit Risk Managers and Business Line partners to proactively identify key upcoming engagements
• Collaborate with the Business Line Quality Assurance and Risk Control Self-Assessment teams to ensure productive engagements occur with successful outcomes

Control Analyst

• Analyze and audit complaints received by the plan to ensure the integrity of claims, authorization processes, and business operations.
• Utilize established process guidelines and industry knowledge to validate organizational decisions and assess downstream and upstream impacts
• Perform root cause analysis of audit findings and make recommendations for appropriate change management.
• Emphasize continuous improvement by identifying opportunities to reduce redeterminations, complaints, and rework of claims.
• Identify trends and areas of improvement resulting from information obtained through the Resolution team resources and available reporting/data.

Senior Grievances & Appeals Analyst

• Supports the team with analytical tasks on vast amounts of structured and unstructured data to extract actionable business insights.
• Participates in the data gathering, data processing and data mining of large and complex datasets.
• Supports the team in developing algorithms using advanced mathematical and statistical techniques like machine learning to predict business outcomes.
• Assists with analytical experiments in a methodical manner to find opportunities for product and process optimization.
• Assists in the presentation of business insights to management using visualization technologies and data storytelling.
• May partner with Data Architects, Data Analysts, Data Engineers and Visualization Experts to develop data-driven solutions for the business.

Fraud Model Analyst

• Conducts investigations in accordance with investigative action plan and documents all findings in standard with SIU Policies and Procedures
• Identifies errors and control deficiencies.
• May be required to provide deposition and/or testimony
• Conduct interviews of victims, subjects and/or other related persons
• Prepares and conducts presentations and/or provides content for health care fraud and abuse education and awareness.

Senior Fraud Investigations Analyst

• Design, build, and maintain dashboards and reports that support product insights, data quality, and financial performance.
• Query, clean, and analyze large datasets from veterinary practice management systems using SQL.
• Build and understand taxonomy development and consumption through various data pipelines.
• Perform data mapping using various product and patient demographic taxonomies.
• Partner with software engineers to translate clinical workflows into data requirements.
• Identify trends, anomalies, and opportunities in hospital performance data and communicate findings to both technical and non-technical audiences.
• Support data integrity initiatives, including data validation, reconciliation, and documentation of data pipelines.
• Develop a deep understanding of the veterinary business ecosystem, including how hospital data flows through scheduling, invoicing, medical records, and client communications.
• Collaborate cross-functionally on ad hoc analytical requests from operations, finance, product, and leadership teams.
• Advance AI tooling initiatives by providing QA for machine learning and normalization model outputs.
• Contribute to the development of KPIs, metrics frameworks, and data governance standards.

Taxonomy Analyst

• Work closely with relevant departments to secure customer data and financial statements
• Perform credit analysis for new and existing customers and assess the credit risk associated with the proposed or assigned credit line
• Perform in-depth financial analysis and provide recommendations to support management decision-making
• Create ad-hoc analyses, executive summaries, and recurring reporting to support management decision-making
• Monitor and analyze key economic indicators across AMER, EMEA, and APAC
• Identify potential risks and opportunities within the Global customer portfolio
• Perform cash flow analysis and create customer forecasts
• Conduct research and conceptualize new techniques, ideas, and solutions for a variety of credit challenges
• Provide relevant departments with critical updates on the financial condition of their customers
• Partner with Sales and Sales Operations to support order management decisions by monitoring credit exposure, past-due trends, and dispute risk
• Work as one global team: coordinate and facilitate credit and collections efforts with close communication and collaboration across regions
• Enforce credit policies and procedures

Analyst II – Credit

• Support the organization’s treasury operations, cash management activities, banking relationships, and financial analysis initiatives
• Perform and oversee daily cash management activities, including cash positioning, reconciliations, forecasting, and posting cash entries
• Manage treasury payment processing activities, including wires, ACH transactions, and related controls
• Administer and monitor ACH/check positive pay processes across all applicable accounts and transactions
• Prepare and support corporate financing and mortgage debt transactions
• Manage the end-to-end bank account administration process, including account openings, maintenance, signatory updates, and KYC documentation
• Support the administration of banking portals and user access management across multiple banking relationships
• Partner with Accounting and Finance teams to support intercompany loan tracking, reporting, and related accounting activities
• Assist with internal and external audit requests and ensure compliance with treasury policies and controls
• Lead or support treasury-related projects, system implementations, integrations, and process improvement initiatives
• Develop and maintain treasury reporting, dashboards, and analytical tools to improve operational efficiency and decision-making
• Identify opportunities to automate or streamline treasury workflows and reporting processes
• Support cash forecasting, liquidity analysis, and working capital management initiatives
• Assist with project planning, implementation, testing, and documentation for treasury systems and operational enhancements

Senior Treasury Analyst

• Manage outbound transportation operations for customer shipments, including domestic and international distribution from J&J distribution centers
• Coordinate shipment planning and execution to ensure timely and accurate delivery to end customers, including hospitals, wholesalers, and specialty care providers
• Track and trace outbound shipments, providing proactive communication and resolving delivery exceptions to maintain service levels
• Support development, implementation, and analytics as well as provide analysis and recommendations to support strategic supply chain decisions
• Partner with distribution centers, customer service, and logistics teams to align shipping priorities with customer requirements and order fulfillment timelines
• Monitor carrier performance and compliance with service level agreements (SLAs), escalating issues and driving corrective actions as needed
• Lead cost improvement initiatives by identifying opportunities to optimize routing, mode selection, consolidation, and carrier utilization
• Drive service improvement initiatives to enhance delivery reliability, visibility, and customer satisfaction
• Analyze and report transportation metrics related to service, cost, and efficiency to support operational and strategic decision-making
• Ensure compliance with transportation regulations, company policies, and customer-specific requirements for outbound shipments

Transportation Analyst

• Lead enterprise training operations and onsite learning events, including planning, budget management, vendor coordination, travel logistics, facilities planning, communications, and execution.
• Serve as the subject matter expert for LMS administration and learning operations, including learner workflows, automation, learning assignments, system enhancements, and process optimization.
• Perform advanced administrative functions within Cornerstone LMS and related learning technologies, including instructor-led training (ILT), online learning assignments, learning paths, learner enrollments, and personalized learning recommendations through the Learning Experience Platform (LXP).
• Analyze LMS data, learner participation metrics, completion trends, and compliance reporting to develop actionable insights and operational recommendations.
• Create, maintain, and deliver dashboards, operational reports, and analysis to leadership and business stakeholders.
• Independently troubleshoot LMS and learning operations issues through trend analysis, root cause analysis, corrective actions, and process improvements.
• Monitor enterprise training assignment compliance and identify opportunities to improve completion rates, learner engagement, operational efficiency, and reporting effectiveness.
• Manage contractor onboarding, learner profile administration, and compliance training processes to ensure organizational standards and onboarding timelines are achieved.
• Partner cross-functionally with Learning & Development leadership, business stakeholders, technology teams, vendors, and operational partners to support enterprise learning initiatives and continuous improvement efforts.
• Develop, document, and maintain governance standards, operational procedures, and best practices related to LMS administration and learning operations.

Learning Analyst

• Support design, development and delivery of Single Client Feed (SCF) services to Fidelity clients within Data Operations
• Operate within and across Data Operations teams to collaborate and support internal functions as well as business partners
• Partner with plan sponsors and their vendors/technical support teams on sensitive client implementations, client corporate actions, and other projects related to ongoing service
• Consult, draft solutions, move and monitor data processing through the system, and manage updates of data into and consistency of data across Fidelity’s various platforms
• Deliver high-quality, timely results every time

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Board Certified Behavior Analyst, BCBA

IT Analyst – Anaplan Model Builder

Analyst, Member Experience – Special Investigations

Treasury Analyst

Platform Analyst – Advisor

Platform Analyst – Advisor/Manager

Senior Platform Analyst

Senior Platform Analyst

Commercial Claims Quality & Performance Analyst III

Control Analyst

Senior Grievances & Appeals Analyst

Fraud Model Analyst

Senior Fraud Investigations Analyst

Taxonomy Analyst

Analyst II – Credit

Fraud Model Analyst

Senior Treasury Analyst

Transportation Analyst

Learning Analyst

Implementation Analyst