Detection & Investigation Analyst Lead – Outbound Zelle Fraud

PNC

Detection & Investigation Analyst Lead responsible for fraud case investigations at PNC Bank. Analyzing suspicious activity and working closely with customers regarding fraud concerns.

Posted 6/18/2026full-timePittsburgh • Alabama, Arizona, Colorado, Kentucky, Ohio, Pennsylvania, Texas • 🇺🇸 United StatesSenior💰 $41,250 - $75,625 per yearWebsite

About the role

Key responsibilities & impact

Reviews and investigates customer cases, reports and work for potential and actual loss
Analyzing cases generated from the enterprise fraud detection systems
Talking with customers whose transactions are suspicious of potential fraud
Reporting of suspected fraud
As requested, tasks to help sustain and improve department processes and procedures

Requirements

What you’ll need

Bachelors
Experience with Actimize, Service Browser, BlueZone (Mainframe/COR), EDGE, Excel, Google, ZAP, Avaya, Innovis, Web Browsers, WebView, Verint
Analytical Thinking
Customer Solutions
Decision Making
Operational Risks
Problem Resolution
Researching
Risk Mitigation Strategies

Benefits

Comp & perks

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
between 15 to 25 vacation days each year, depending on career level

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ActimizeService BrowserBlueZoneEDGEExcelGoogleZAPAvayaInnovisVerint

Soft Skills

Analytical ThinkingCustomer SolutionsDecision MakingOperational RisksProblem ResolutionResearchingRisk Mitigation Strategies

Certifications

Bachelors