Workday Service Desk Analyst

Baptist Health System KY & IN

Workday Service Desk Analyst at Baptist Health managing requests, training, and issue resolution. Additional responsibilities include report writing and data analysis.

Posted 7/12/2026full-timeLouisville • Kentucky • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Workday request management, customer service, and training for users, alongside strong skills in report writing and data analysis. Capable of resolving issues effectively and advising on recurring challenges within the HRIS framework.

Highest-signal resume keywords

Workday Request ManagementCustomer ServiceData AnalysisReport WritingIssue Resolution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisReport WritingIssue Resolution

Soft Skills

Customer ServiceTraining

Tools & Technologies

WorkdayCherwell

Certifications & Qualifications

Associate Degree

Industry Keywords

HRISProject Support

About the role

Key responsibilities & impact

Serve as owner of Workday requests
Training and issue resolution via Cherwell tickets, email, and phone
Ad hoc responsibilities such as report writing, data analysis and clean up, and project support
Advise HRIS Director of common or recurring issues
Customer service and training for all Workday users

Requirements

What you’ll need

Associate Degree
2 years experience
Additional direct experience above minimum job-related experience listed above may be substituted for degree

Benefits

Comp & perks

Drug-free workplace