Analyst

• Facilitating meetings across business units to provide updates on payer data status
• Facilitating task development for ETL staff and payer data teams based on incoming data
• Monitoring all moving parts of the project keeping them synchronized and moving forward
• Preparing, organizing, and distributing all necessary project materials
• Attending all project meetings and taking notes
• Communicating pertinent information between management and staff
• Supervising and delegating tasks to project assistants and other trained staff
• Collaborating on project presentations
• Fostering positive and productive client relationships

Process Analyst

• Support critical clinical applications that directly improve patient care and nursing workflows across Banner Health's network.
• Work with systems including Cerner applications, Bridge Medical, and others.
• Collaborate with diverse teams to implement and optimize health information systems.
• Participate in on-call rotation and additional hours during implementations.
• Provide knowledge, guidance, and research to define and modify specifications and processes of complex information systems.
• Ensure timely updates and communication to the customer.
• Develop technical documents and testing scenarios, coordinate change management documentation.

IT Clinical Solution Analyst II

• Evaluate, process and update student degree audits as program requirements are met
• Provide clear and detailed guidance to students, faculty, and staff regarding credentialing requirements, timelines, and procedures
• Coordinate with the Advising Office to support students facing complex credentialing challenges or unique circumstances
• Contribute to the development and refinement of credentialing processes, policies, and workflows to improve efficiency and student satisfaction
• Link licensure documents to student files
• Serve as the primary point of contact for UMass Global staff in determining the appropriate credential and/or degree programs for current students
• Collaborate and communicate regularly with staff and faculty regarding student progress in meeting program and credential requirements
• Respond to student questions regarding licensure requirements
• Process, review, and recommend students to the Commission on Teaching Credentialing (CTC) for all student teaching, licensure, credential, authorizations and state certificates. Including, but not limited to, out-of-state verifications and student qualifications for supplementary authorizations.
• Serve as the liaison to County Offices, School Districts, and other entities in the school system in regards to licensure requirements
• Assist the Assistant Director, Credentials and Assistant Director of Clinical Practice with gathering data for state and federal reports
• Attend CTC workshops for credential analysts and conferences

Credential Analyst

• Manage day-to-day application operations for assigned departments
• Provide expertise in area of application responsibility
• Optimize the application through development of new functionality
• Communicate all necessary application changes to all affected departments

Epic Application Analyst II – HIM

• Acquires necessary information and resources to support the development of proposals
• Advises in less complex proposal-related matters, providing insights and recommendations
• Analyzes basic proposal requirements and guidelines, ensuring compliance with client specifications
• Applies functional proposal development knowledge to create competitive proposals
• Arranges proposal-related activities, coordinating schedules, meetings, and communication
• Assists in various tasks related to proposals, supporting the proposal team in content creation
• Contributes to improvement of content quality by conducting basic proposal reviews
• Prepares and coordinates proposals, ensuring all necessary documents are submitted on time
• Reviews and edits proposal content for clarity, consistency, and adherence to guidelines
• Formats and designs proposal documents, ensuring a professional appearance

Proposals Analyst

• Review credit applications by pulling credit reports, requesting trade references, and evaluating financial statements and other relevant information to make complex credit decisions with limited oversight that promote customer sales growth while managing risk within SanMar’s guidelines.
• Evaluate existing customer credit files requesting and evaluating financial statements, account history, competitor analysis, and additional options that may be required to facilitate increased credit terms such as personal guaranties and letters of credit.
• Communicate with SanMar’s customers to learn more about their business, request information, negotiate and provide options that may assist with achieving mutually successful results.
• Communicate with internal teams, sharing results of credit reviews, provide guidance as necessary to assist those teams in their efforts that are impacted by the credit review.
• Review Custom orders, determining deposits and terms for these orders, maintaining custom order record keeping in the custom order log.
• Monitor and provide reporting on specific customers and customer segments.
• Maintain customer account information in SanMar’s databases.
• Perform other duties as assigned.
• Comply with all policies and standards.

Senior Credit Analyst

• Manage communication programs from initiation through deployment by coordinating all aspects of execution across multiple channels, including Direct Mail, Email, SMS, IVR, FAX, and LOC.
• Develop and manage project schedules, estimates, and workflow tracking to support accurate, timely, and on-budget delivery.
• Coordinate creative and data delivery to vendors and internal partners, troubleshoot execution issues, and ensure smooth program implementation.
• Proof merged communications and maintain quality control standards to ensure accurate, compliant, and high-quality output.
• Manage program expenses and validate invoices associated with communication execution.
• Maintain SOPs, work instructions, templates, and execution requirements for the programs supported by the role.
• Communicate with internal partners, customers, and vendors to facilitate the timely handling and successful execution of communications.
• Report on communications executed and recommend process improvements that strengthen operational efficiency, consistency, and quality.
• Support team training and adoption of updated standards and procedures as business needs evolve.

Analyst, Member Communication

• Prepares and distributes periodic financial statements for users other than those directly employed by the organization
• Ensures all reports and disclosures comply with applicable government regulations, professional standards, and organization policies
• Prepares consolidation journal entries, eliminates intercompany transactions, and consolidates divisional and subsidiary financial accounts in a timely and accurate basis for inclusion in internal and external financial statements

Self-Insured Banking Analyst

• Performs elicitation, analysis, and documentation of business, functional, and non-functional requirements for projects of moderate / high complexity.
• Documents as-is and to-be processes.
• Leads RFx processes.
• Creates use cases and corresponding UAT test cases; may facilitate UAT test execution.
• Manages requirements throughout the project lifecycle.
• May Project Manage small / medium sized projects.
• Demonstrates technical and non-technical expertise and exerts influence within the immediate team.
• Participates in cross-functional teams.
• Develops solutions to up to moderately complex problems.
• Represents team to partners.
• Consults with team members and other organizations, customer, and vendors on complex issues.
• Ensure information security policies and standards are understood and assists the business in assessing risks and applying standards and policies
• Onsite or virtual go live support for SAP implementations.

SAP Delivery Analyst

• Leverage analytical skills to review claims data and identify patterns of suspected potential FWA.
• Assist in the triage, preliminary investigation of all internal and external FWA complaints
• Refer all cases of suspected FWA to regulatory agencies within required timeframes.
• Assist in the monitoring of the FWA hotline and FWA shared email box
• Participate in the prepayment review process including detailed review of medical records against claims data

Senior Analyst, Fraud, Waste and Abuse Investigation

• Serve as the primary coverage advisor for complex personal lines matters
• Review, analyze, research, and assist in the resolution of litigated and non-litigated coverage and extra-contractual claim matters
• Evaluate policy language, claim facts, legal authorities, and applicable state laws to identify coverage issues
• Provide guidance and consultation to casualty and homeowner claims personnel regarding coverage questions
• Escalate highly complex, novel, or high-risk coverage issues to senior specialists and leadership as appropriate
• Monitor legal, regulatory, and case law developments and communicate relevant impacts to claims partners and leadership
• Support the development and delivery of coverage and product training materials for claims personnel and business partners

Complex Litigation Analyst

• Conduct Functional Behavior Assessments (FBAs) and develop Behavior Intervention Plans (BIPs)
• Implement behavior plans with ongoing monitoring and evaluation
• Collaborate with families, caregivers, and interdisciplinary professionals
• Train and support parents and caregivers
• Maintain accurate documentation and data collection
• Participate in team meetings and case consultations

Board Certified Behavior Analyst, BCBA

• Support Policies, Procedures and Controls within PS Finance leveraging notifications and escalation as needed to meet internal and external requirements
• Provide support to address and resolve any concerns and escalations raised within the department, particularly when Policies, Procedures, Standard Operating Procedures, and/or Controls are integral to the resolution.
• Work directly with Internal Audit Teams to ensure timely support of SOX and SOC Control testing.
• Ensure support and evidence is accurate and timely.
• Monitor the support for potential gaps in process
• Work closely with PP&C Manager and Control Owners to close out potential audit findings identified through SOX Testing and Internal Audit Inspections performed by our SOX Control Assurance Team, internal and external Auditors
• Support internal testing as an initiative-taking approach to ensure Controls are functioning as designed
• Ensure Policies and Procedures related to PS Finance Controls meet compliance requirements as specified by the Compliance Adherence Team.
• Work closely with business area Subject Matter Experts (SMEs) to ensure all Policies and Procedures are fully reviewed annually and process change(s) mid-cycle are documented timely to maintain integrity of all Policies and Procedures
• Manage the internal P&P Portal submission and approval process, ensuring all enterprise compliance requirements are met
• Provide formatting and editing support as needed
• Work with Business Process Owners and SMEs to provide expertise and guidance on developing new Policies/Procedures and Standard Operating Processes.
• Work with business process owners to ensure the attestation of Policies and Procedures in their business area.
• Oversee external distributions by securing necessary approvals and ensuring that documents adhere to redaction standards before being shared externally.
• Assist in enhancing processes by engaging in projects with Process Improvement (PI) teams, identifying requirements for any missing documentation, and addressing those gaps to ensure that processes are documented and stored on the SharePoint site.

Senior Analyst, Policy, Procedures, SOX Controls

• Manage the relationship with Health Care Providers of the Latin American & Caribbean network
• Secure a smooth onboarding and day-to-day operational maintenance of provider relationships
• Conduct all aspects of health care professional education for existing and newly contracted health care professionals
• Manage the ongoing relationship and handling day-to-day operations directly with health care providers
• Responsible to enable an effective and efficient collaboration with health providers through monitoring and analyzing operational KPIs
• Strive for continuous service improvement via analyzes of root causes
• Active communication and prompt follow-up combined with regular meetings with dedicated health care providers
• Manage continuous improvement and maintenance of provider communications channels

Senior Provider Relations Analyst, Americas

• Collaborates with relationship managers in gathering and evaluating commercial credit related information on current and prospective customers by preparing written reports of analysis which include in-depth analysis of financial statements, historical and projection-based cash flow and ratio analysis, suggested credit structure, general industry analysis and identified risks.
• Reads, reviews, and understands various financial statements to include but not limited to; tax returns, balance sheets, profit and loss statements, agings, borrowing base certificates, debt schedules, equipment lists, credit bureau reports, rent rolls, lease agreements, and appraisals.
• Prepares financial spreads for various types of commercial and real estate businesses, municipalities, non-profits, and individuals acting as direct obligation borrowers or guarantors.
• Analyzes credit worthiness of commercial applicants and guarantors as appropriate by reviewing the loan application, spreading historical and projection based financial statements, calculating cash flows, leverage, and liquidity ratios, evaluating collateral, conducting research on the borrower(s) and key industries, and identifying risks.
• Analyzes findings and authors a comprehensive report of analysis using a mix of data analysis (charts, formulas, graphs, etc.) and written narrative.
• Evaluates credit quality and suggests proper risk rating based on analysis of most recent financial information.
• Participates in a quality control program that provides for the monthly review of general forms, spreads, and analysis with the provision of feedback and mentoring.

Credit Analyst II

• Review, analyze, and test system-generated documents in both staging and production environments.
• Validate that documents fire correctly based on established business rules and event triggers.
• Ensure that all variables, data mappings, and conditional logic populate accurately within each document.
• Identify and troubleshoot functional and formatting issues, working closely with specialists to resolve them.
• Collaborate with IT/Systems, Business Analysts, Compliance/Regulatory Affairs, Underwriting, Customer Service, Accounting, and Claims teams.
• Participate in document change requests, testing, and release validation.
• Maintain detailed testing records, version histories, and issue logs.
• Support internal audits and quality reviews by providing documentation and test evidence.
• Recommend improvements to document processes, testing workflows, and functionality standards.
• Measure and report on project performance to identify areas for improvement.
• Understand insurance, policy activities, management processes, and billing as they relate to documents.
• Develop and maintain reporting for management and business partners.
• Keep management informed of progress, risks, and blockers.
• Forecast resource needs, prioritize work, and meet deadlines.
• Maintain prompt and regular attendance.
• Perform other duties as assigned.

Document Functionality Analyst I

• Answer, triage, and resolve service desk tickets and calls for an enterprise user base
• Use Amazon Connect and Salesforce Service Cloud Voice to manage contacts, cases, and call workflows
• Document incidents and requests accurately; escalate per defined ITSM procedures
• Meet service-level targets for response, resolution, and customer satisfaction
• Contribute to knowledge base articles and continuous improvement of support processes

Senior Service Desk Analyst

• Build and maintain real-time revenue forecasting models that incorporate qualitative inputs, historical performance trends, and seasonal patterns
• Align forecasting outputs with business unit targets and translate projections into actionable guidance for revenue teams
• Develop and own dashboards and reports, in and out of Looker, that provide clear, objective visibility into revenue performance trends across BUs
• Deliver WoW, MoM, and QoQ trend analysis that identifies key performance drivers and removes guesswork from actuals
• Partner with the Data team to ensure reporting infrastructure supports RevOps analytical needs
• Evaluate the revenue impact of proposed operational changes before they are implemented
• Partner with business unit leaders to pressure-test revenue and GP assumptions with live data
• Analyze pipeline KPIs against budget targets to identify gaps and opportunities
• Proactively identify opportunities for revenue and GP growth, and flag areas of underperformance before they become problems.

Senior Revenue Analyst

• Manage the profitability, growth, and retention of a typically smaller assigned book of business.
• Underwrite and negotiate routine customer accounts to minimize risk and maximize profitability.
• Partner with leadership, execute business unit underwriting strategies across your book of business to achieve profit and growth objectives.
• Cultivate and maintain relationships with internal partners within the business unit and across the enterprise to identify cross-selling opportunities.
• Foster and maintain relationships with external partners by regularly meeting in person with agents and brokers to market and sell Travelers products with a goal of writing and retaining accounts consistent with our risk appetite.
• Identify and capture new business opportunities using consultative marketing and sales skills.

Construction Surety Underwriter, Financial Analyst – Associate Account Executive

• Leverage analytical skills to review claims data and identify patterns of suspected potential FWA.
• At the direction of the Sr. Manager, assist in the triage, preliminary investigation of all internal and external FWA complaints
• Refer all cases of suspected FWA to regulatory agencies within required timeframes
• Assist in the monitoring of the FWA hotline and shared email box
• Participate in prepayment review process including detailed review of medical records against claims data

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