Credential Analyst

UMass Global Career Bootcamps

Credential Analyst managing credentialing processes and advising for UMass Global's teacher programs. Evaluating student requirements and liaising with CTC and education partners.

Posted 7/15/2026full-timeRemote • Alabama, Arizona, Idaho, Minnesota, Nevada, New Hampshire, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Wisconsin • 🇺🇸 United StatesMid-LevelSenior💰 $22 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in credentialing processes, policies, and workflows, with a strong focus on student teaching placement and accreditation. Proven ability to communicate effectively with students, faculty, and staff while maintaining confidentiality and compliance with regulatory standards.

Highest-signal resume keywords

Credentialing ProcessesStudent Teaching PlacementCTC Accreditation KnowledgeExceptional Communication SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Degree AuditingLicensure RequirementsData Gathering for ReportsRegulatory ComplianceInformation EvaluationProcess ImprovementConfidentiality ManagementAccreditation PoliciesWorkflow AnalysisMOU Knowledge

Soft Skills

Customer ServiceTeam CollaborationAttention to DetailTime ManagementRelationship Building

Tools & Technologies

Technology Utilization for Efficiency

Certifications & Qualifications

CTC Recommending Agent Training

Industry Keywords

P-12 SystemCredentialingLicensureAccreditationEducational Policies

About the role

Key responsibilities & impact

Evaluate, process and update student degree audits as program requirements are met
Provide clear and detailed guidance to students, faculty, and staff regarding credentialing requirements, timelines, and procedures
Coordinate with the Advising Office to support students facing complex credentialing challenges or unique circumstances
Contribute to the development and refinement of credentialing processes, policies, and workflows to improve efficiency and student satisfaction
Link licensure documents to student files
Serve as the primary point of contact for UMass Global staff in determining the appropriate credential and/or degree programs for current students
Collaborate and communicate regularly with staff and faculty regarding student progress in meeting program and credential requirements
Respond to student questions regarding licensure requirements
Process, review, and recommend students to the Commission on Teaching Credentialing (CTC) for all student teaching, licensure, credential, authorizations and state certificates. Including, but not limited to, out-of-state verifications and student qualifications for supplementary authorizations.
Serve as the liaison to County Offices, School Districts, and other entities in the school system in regards to licensure requirements
Assist the Assistant Director, Credentials and Assistant Director of Clinical Practice with gathering data for state and federal reports
Attend CTC workshops for credential analysts and conferences

Requirements

What you’ll need

Bachelor’s degree or equivalent combination of education and work experience
Prior training as a recommending agent by the CTC is preferred
Experience with student teaching placement, accreditation and credential processes is preferred
High level of team experience and customer service
Ability to use technology to improve efficiency and processing overall work flow
Knowledge of P-12 system and organization in regards to MOU and Human Resources processing
Knowledge of CTC and Accreditation policies in regards to licensure and student teaching
Proven ability to handle sensitive information and maintain confidentiality
Knowledge of credentials and accreditation policies
Able to work in a complex process system of auditing, evaluating and analyzing information environment
Exceptional written and verbal communication skills with the ability to draft professional correspondence and accurately interpret and convey credentialing requirements, timelines, and processes
Strong attention to detail, with the ability to verify records and ensure compliance with regulatory standards
Excellent organizational skills, including effective planning and time management to meet deadlines
Demonstrated ability to foster and maintain cooperative working relationships.

Benefits

Comp & perks

Health: Medical, dental, and vision coverage with spending account options.
Work-Life Balance: Remote options, flexible schedules, 1/2 day Fridays (biweekly), generous time off, including paid holidays and a paid winter break.
Financial Security: Life, disability, accident, legal, identity protection, and student debt support.
Retirement: 403(b) plan with a Roth option. 3% non-elective contribution and up to 6% match for a 9% total employer contribution!
Education: Tuition discounts for employees and family and Tuition Exchange program with other universities. PSLF eligible employer.
Wellness: Counseling services, Free Calm Health subscription and year-round wellness programs.