Analyst

• Gerenciar reclamações de clientes, realizando análise, classificação, registro, acompanhamento e resolução de casos de forma eficiente e em conformidade com os processos estabelecidos
• Executar tratativas relacionadas a notas de crédito, assegurando precisão, rastreabilidade, conformidade e aderência às políticas internas
• Utilizar ferramentas corporativas como Salesforce, Dynamics, Microsoft Teams e Suporte IT para condução e acompanhamento das demandas
• Monitorar indicadores de desempenho (KPIs), elaborar análises básicas de dados e garantir o cumprimento dos níveis de serviço e prazos acordados
• Colaborar com áreas multifuncionais para identificar causas-raiz, propor soluções sustentáveis e promover a melhoria contínua da experiência do cliente

Analista de Customer Issue Resolution

• Design, develop and implement solutions using Microsoft Power Platform
• Create AI-based agents and solutions using Copilot Studio (Power Virtual Agents)
• Develop automations with Power Automate (Cloud Flows)
• Work with data modeling, integration and management using Microsoft Dataverse
• Develop applications with Power Apps (Canvas and Model-driven)
• Create portals using Power Pages
• Analyze technical challenges and propose scalable, efficient solutions
• Identify automation opportunities and drive continuous process improvement
• Collaborate with the team on technical definitions and best practices
• Contribute to technical documentation and knowledge sharing
• Work autonomously, taking ownership of deliverables

Senior Power Platform Analyst, English Required

• Plan, monitor and analyze strategic indicators for the Undergraduate area;
• Build and automate operational and executive reports;
• Develop dashboards and management panels to support decision-making;
• Perform performance analyses related to revenue, delinquency, student dropout, recruitment/enrollment, occupancy and operational efficiency;
• Consolidate, process and interpret datasets; ensure the quality and consistency of reported information;
• Support the preparation of presentations and executive materials; collaborate with corporate areas and academic units in the development of analyses and solutions; identify opportunities for improvement, automation and efficiency gains in processes; contribute to indicator governance and the evolution of business metrics.

Planning and Control Analyst (Mid-level)

• Implementação de APIs, alertas de ferramenta de monitoramento de desempenho, painéis ou análise de tendência de dados em uma ferramenta de monitoramento.
• Implementar recomendações de limites (thresholds) de monitoramento de linha de base e KPIs e SLAs de monitoramento de desempenho.

Analista de Monitoramento Sr

• Provide excellent client support
• Assist clients by phone and through the ticketing system
• Reproduce error scenarios related to the supported product
• Continuous follow-up on tickets
• Perform remote access sessions to identify the cause of incidents
• Open internal requests with the Development team
• Classify tickets by identifying the root cause of incidents

Junior Tax/Fiscal Analyst

• Manage the production process for learning assessments;
• Assemble bimonthly assessments and other evaluation instruments;
• Review, edit, and create assessment items and questions;
• Analyze instructional materials and ensure adherence to pedagogical specifications;
• Critically evaluate content and questions to ensure quality and alignment with established guidelines;
• Participate in pedagogical meetings and contribute to the development of educational projects;
• Serve as the interface with service providers and internal and external collaborators;
• Monitor schedules and ensure delivery deadlines are met.

Assessment Analyst (Mid-level)

• Ensure that all accounting transactions/postings comply with accounting standards and current legislation, ensuring each transaction is supported by appropriate documentation;
• Monthly close: analyze monthly transactions, accounting provisions, and correct possible errors;
• Monthly reconciliation of accounting balances and resolution of discrepancies;
• Preparation of supporting reports of medium/high complexity;
• Support in the preparation of period-end closing reports;
• Identify potential deviations in processes or procedures in other areas, propose and implement improvements;
• Calculation, verification, and preparation of tax and contribution payment guides;
• Registration/onboarding of new branches/companies with the competent authorities;
• Issuance of certificates of compliance, resolution of outstanding issues or referral of such items to the responsible departments;
• Support during audits and inspections;
• Filing of statutory declarations with the competent authorities: DCTF, SPEDs, DIRF and others, ensuring accurate completion;
• Accounting and documentary control of fixed asset movements: asset tagging, write-off of obsolete assets from the accounting records, depreciation calculation, and maintenance of invoice records related to asset acquisitions;
• Continuous updates on tax legislation and accounting standards;
• Develop area policies and procedures together with the team.

Accounting Analyst

• Execute and validate calculation procedures related to payroll, labor charges and social security contributions
• Submit annual tax and labor filings/obligations
• Analyze payroll reports and provisions, including 13th salary provisions
• Configure payroll events in the payroll system and perform annual table updates
• Evaluate and propose improvements for the area, including process automation
• Support and act in labor proceedings as company representative (preposto), as well as in inspections and audits
• Analyze and provide management reports for leadership, audits and inspections
• Advise company leaders on matters related to labor legislation
• Responsible for monitoring payroll department processes such as payroll and charges (and reporting results to controllership), hiring, termination, timekeeping and hour bank, leaves of absence, benefits, vacations, and international payroll
• Responsible for controlling and updating information about collective bargaining agreements with unions, and handling labor relations tasks such as data collection and spreadsheet preparation
• Serve as point of contact for employees regarding payroll/personnel queries
• Provide support and guidance to leaders on people strategy
• Monitor existing automated processes in the area, identifying problems and implementing solutions
• Schedule, request and monitor updates to system databases (Senior and Production)
• Support the evaluation of vendors that provide the company’s benefits

Senior Payroll Analyst

• Criar layouts para peças de comunicação digital dos clientes atendidos pela empresa e que estejam alinhadas às estratégias e posicionamento dos mesmos
• Criação de e-mails marketing
• Desenvolvimento de identidades visuais e estratégias para campanhas digitais, assim como banners e posts de redes sociais
• Criação de animações de complexidade baixa e média, assim como usar AI para alguns tipos de entregas
• Realizar a comunicação entre as áreas demandantes e a Criação

Analista de Criação, Junior

• Realizar análise contábil de ativos imobilizado e intangíveis (Capex), garantindo a adequada classificação, capitalização e integridade das informações contábeis. Módulo AA.
• Garantir as classificações, parametrizações e migrações dos dados do SAP ECC para o S/4 Hana.
• Efetuar os testes relacionados a ativação, baixa, depreciação e vida útil de toda a base de ativos (POS, desenvolvimento de software, ágio, etc).
• Garantir que a base de POS migre do ECC para o Hana, considerando todas as regras atuais, como por exemplo paralização e desparalização de depreciação.
• Garantir que todos os testes e evidências de migração estejam em conformidade com controle SOX.

Analista Contábil Senior

• Atuar como advisor SOx em projetos (especialmente migração de ERP), garantindo aderência aos frameworks COSO/PCAOB.
• Avaliar riscos (negócios e tecnológicos), com foco em integridade, completude e precisão das informações.
• Mapear processos e controles (AS-IS/TO-BE), apoiando a construção e revisão da matriz de riscos e controles (RACM).
• Revisar e validar documentações do projeto e evidências, incluindo walkthroughs e testes.
• Assegurar que controles existentes sejam mantidos, adequados ou redesenhados conforme necessário.
• Validar controles relacionados à migração de dados (pré e pós go-live).
• Revisar IPEs e relatórios-chave, garantindo parametrização, rastreabilidade e data lineage.
• Atender auditorias externas e/ou consultorias, suportando evidências e esclarecimentos técnicos.
• Identificar oportunidades de melhoria, propor remediações e acompanhar planos de ação até mitigação dos riscos.
• Atuar como interface entre projeto, negócio, TI, consultoria e auditoria, assegurando governança, compliance e comunicação eficaz.
• Elaborar reportes periódicos sobre status, riscos e evolução das iniciativas.

Analista de Controles SOX – Sr.

• Ensure continuity and regularity of billing operations by performing invoicing routines and posting accounting entries.
• Issue tax invoices according to the transaction (sales, service provision, asset sales, etc.); analyze correct taxation (ICMS, ISS, withholdings); validate customer and tax data before issuance.
• Work on correcting rejections and inconsistencies.

Mid-level Tax Analyst, Billing

• Ensure continuous posting of tax documents and compliance with internal processes in the tax receivables area.
• Post invoices, ensuring consistency and correct tax application, and prepare tax aging reports.
• Manage and report the area’s KPIs.

Tax Analyst (Mid-level) – Tax Receivables

• Assegurar a apuração correta dos tributos (IRPJ, CSLL, PIS/COFINS e ISS) e a conciliação das contas fiscais, garantindo conformidade e qualidade das informações reportadas.
• Apuração de tributos (IRPJ, CSLL, PIS/COFINS e ISS).
• Conciliar validação de contas fiscais, análise de variações e suporte ao fechamento tributário. Garantia de conformidade com a legislação vigente. Suporte a auditorias e reportes fiscais.

Analista Fiscal, Senior

• Ensure continuity of routines for registering suppliers, employees, and materials. Ensure compliance with SOX controls.
• Register new materials, suppliers, and employees in the SAP system and in the expense/reporting systems Rydoo and Paytrack.

Senior Tax Analyst, Tax Receivables

• Act as commercial liaison to ensure storage contracts are implemented according to the negotiated terms.
• Manage relationships with terminals and distribution centers, ensuring agility and efficiency in responding to operational demands.
• Manage storage service contracts with the assignor and assignee, alerting the Infrastructure team to upcoming expiration dates.
• Register contracts in the system.
• Participate in meetings, committees, and working groups related to the department’s activities.
• Analyze monthly reports and take part in weekly team meetings to align and advance area-related topics.
• Ensure continuous updates to the database, guaranteeing the reliability of information used in analyses and operational support.

Operational Contracts Analyst – Junior

• Ability to collect, process and interpret large volumes of data from multiple sources, such as Google Analytics, Google Ad Manager, Globo data, etc.
• Analyze results from statistical models and translate them into relevant, actionable insights for clients.
• Develop clear and impactful presentation materials with a focus on data storytelling.
• Act as a point of contact for internal and external clients to lead study presentations.
• Propose and develop new analyses, automations and AI applications to drive efficiency gains and continuous improvement of the team’s deliverables.
• Maintain a constant focus on innovation by monitoring market movements, new technologies and methodologies that can advance our analyses, products and deliverables.
• Serve as a technical reference for measurement, attribution and campaign performance evaluation.
• Create reports and interactive dashboards that integrate data from multiple sources.
• Perform data cleaning and manipulation in BigQuery.
• Use programming languages such as SQL or Python to implement customizations and automations in analyses.

Senior Measurement Analyst – Data & Advertising Performance

• Manage contracts with geoprocessing service providers: prepare and discuss technical aspects, monitor the progress of contracted services, and clarify questions about supplier activities.
• Responsible for reviewing and approving geospatial information prepared and delivered by suppliers.
• Develop and implement new quality control methodologies and execution processes for geoprocessing projects within the company.
• Conduct technical discussions with clients, suppliers and internal teams to align understanding and expectations regarding requirements, methodology and quality standards.
• Provide client support for data and first-level support in the Geopixel Cidades tool.
• Support Marketing and Sales by producing samples and demonstrations and participating in client technical visits.

Geoprocessing Analyst – Emphasis on mobile mapping

• Conciliações contábeis;
• Integrações sistêmicas;
• Suporte no fechamento contábil mensal, através de verificação de variações;
• Suporte para Auditoria Externa;

Analista Contábil – Junior

• Study trends, competitors and the market to identify the best business opportunities aligned with the company’s strategy.
• Work together with the product team (multidisciplinary team) to build solutions that translate the company’s strategy.
• Manage the roadmap and demand backlog, prioritizing items with the greatest business impact.
• Create user stories and, when necessary, product functional specifications, following the methodology established by the company to ensure efficiency and delivery quality.
• Be responsible for assisting team members with questions related to the business context.
• Assist the Quality Analyst in developing the Q&A strategy.
• Share knowledge with team colleagues to foster the group's development.

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