Accounts Receivable

• Contacts insurance companies for status on outstanding claims
• Processes and follows up on appeals to insurance companies
• Refiles claims as needed
• Works correspondence daily
• Maintains basic proficiency with using spreadsheets
• Audits adjustment requests and completes when appropriate
• Resolves manual tasks assigned to AR for follow up
• Works outstanding accounts receivable from assigned work queues
• Meets productivity standards as set by the department
• Maintains an accuracy rating of 97% or greater on audited accounts
• Maintains strictest confidentiality
• Works to become an SME across multiple workflows and various payers
• Identifies and communicates trends to leadership
• All other duties assigned.

Accounts Receivable Representative II

• Drives sales in assigned territory
• Engages with customers both face to face and virtually
• Develops and implements effective business and territory call plans
• Builds rapport and relationships with customers in live and virtual environments
• Understand internal reports and analytics to identify and implement strategic business opportunities
• Leverages product and disease state knowledge to educate providers on product value proposition
• Collaborates with the organization to address customer inquiries and advance Pfizer objectives
• Completes all administrative expectations on time

Cardiovascular Specialist

• Responsible for timely and accurate billing and collections of payments from insurance carriers, agencies, and others
• Handle equipment and services provided by Providence Senior and Community Services and Home and Community Services including Home Infusion/Specialty Pharmacy/Oral Dose, Skilled Nursing Facility, Home Health, Hospice, and Home Medical Equipment

Accounts Receivable Representative

• Client Account Recovery: Conduct collections activities such as calling and emailing customers to recover past-due payments.
• Account Management: Monitor and assess the status of corporate accounts, including those exceeding 180 days past due.
• Cash Flow Champion: Ensure timely client payments by adhering to established Cash On Demand processes.
• Client Reporting: Generate and distribute monthly statements and account reviews to keep clients informed.
• Building Client Relationships: Maintain consistent customer contact to promote positive interactions and a healthy cash flow, all while providing exceptional customer service.
• Client Pipeline Management: Manage a designated group of clients, guaranteeing prompt follow-up on any inquiries or escalations.
• Policy Compliance: Strictly adhere to company and departmental policies and procedures to maintain ethical collection practices.
• Problem-Solving Pro: Identify accounts requiring escalated attention and independently determine the best course of action for resolution.
• Payment Processing: Receive and process credit card payments from clients for efficient debt recovery.
• Communication Clarity: Provide clear and detailed explanations of complex billing charges to ensure client understanding.
• Detailed Documentation: Maintain accurate and thorough documentation of all customer interactions for future reference.

Accounts Receivable Coordinator

• Accurately apply daily cash receipts, including ACH, checks, credit cards, and wire transfers, to customer accounts in the ERP system.
• Remote deposit, scan and distribute non-AR payments.
• Sort and distribute incoming mail.
• Reconcile customer accounts to ensure all payments are correctly applied and balances accurately reflect outstanding amounts.
• Investigate and resolve any discrepancies in payments, such as overpayments, underpayments, deductions, or misapplied cash. Coordinate with Accounts Receivable and CX teams to address and rectify issues.
• Interact professionally with customers to clarify remittance details, answer inquiries, and resolve issues related to cash applications.
• Prepare daily, weekly, and monthly cash reports and assist in month-end closing activities related to cash applications.
• Identify opportunities for process improvements in cash application workflows and actively participate in the implementation of enhancements.
• Maintain accurate and organized records of transactions, adjustments, and reconciliations.
• Ensure that all cash applications are performed in accordance with company policies.
• Perform other duties as assigned.

AR Specialist

• Deliver excellent service to internal teams and external partners
• Support core accounting operations with a focus on accounts receivable
• Reconcile and issue commissions to retail agents
• Manage and collect aged receivables
• Research and resolve payment discrepancies with a solutions-oriented approach
• Respond to customer inquiries via phone, email, and chat
• Review and verify statements, invoices, and payment requests for accuracy
• Record invoices and transactions in the accounting system
• Monitor accounts to ensure timely payments and follow up as needed
• Collaborate across departments to improve workflows and resolve issues
• Participate in special projects, including process improvements and automation initiatives

• Ensure the coordination of claim activities, and timely reimbursement of receivables.
• Research, resolve, and prepare claims that have not passed the payer edits daily.
• Determine and initiate action to resolve rejected invoices.
• Analyze each agency's outstanding monthly accounts receivable, and process claims to obtain zero balances.
• Clear payment variances, resolving differences, and initiating corrective action.
• Guide/instruct and support agency personnel encompassing all aspects of insurance and non-Medicare claims processing.
• Prepare input data forms to update computer system.
• Review and communicate with agencies to educate them about expectations for clean claims.

Home Health Self Pay Patient Accounts Receivable Specialist

• Ensure strict HIPAA-compliant confidentiality with all client-related data
• Review customer account reports and follow up to ensure any flags/concerns are notated proactively and communicated to the Customer Billing Advocate (CBA)
• Review A/R Aging Reports and follow up with insurance companies regarding expected reimbursement for outstanding claims
• Notate & document all follow up work on aging claims within A/R Aging Reports as required and documented in standard SOPs
• Meet expectations on deadlines for completion of A/R Aging Reports for each customer supported within POD
• Follow up on denials immediately and communicate any trends to CBA
• Follow up on any open A/R tickets in Salesforce as assigned by CBA
• Meet deadlines assigned for A/R work as assigned by CBA
• Utilize denial management platforms for submission of appeals, reconsideration requests, etc.
• Research specific payor billing rules as needed
• Follow up on claims submitted electronically for primary and secondary payors
• Submit corrected claims when needed
• Attend POD meetings and contribute to agenda items as designated by CBA
• Post payments or submit missing payments to posting team and maintain A/R as assigned
• File appeals to insurance and to insurance commissioner as needed
• Stay informed about Payor and Industry Billing rules
• Review & interpret payor contracts when applicable
• Measure and monitor key metrics related to work performance
• Attend customer meetings as needed with CBA
• Work to meet POD goals collectively as cohesive team
• Foster a positive work environment for colleagues

• Leading Accounts Receivable Function for North America (100%)
• Responsible for overseeing customer risk and collections including but not limited to developing collection and risk assessment techniques and strategies for onshore and offshore teams to optimize team productivity, collections and minimize risk.
• Responsible for overseeing the customer claims process, including but not limited to leading deduction recovery efforts to optimize profitability and cash recovery and collaborating with business teams to improve order and billing accuracy and address denied claims to ensure maximum recovery and identification and correction of root-cause issues.
• Responsible for leading cash applications team and processes, including but not limited to collaborating with offshore leadership to manage staffing and ensure SLAs are consistently met and ensuring cash is applied timely and accurately.
• Responsible for leading month-end close and reporting activities, including but not limited to managing reserve requirements, account reconciliations, trend and variance analysis reporting, monthly, quarterly, and annual cash forecasting and supporting unclaimed property process.
• Responsible for ensuring the AR team is appropriately structured, staffed, and trained with a high degree of customer service to both internal and external customers, processes are executed timely and consistently, internal controls are adequate and adhered to, and processes are developed/enhanced that leverage automation and technology.
• Other duties as assigned by the Global Controller, including support of a timely financial close cycle and special projects.

Senior Manager, Accounts Receivable

• Monitor portfolio of accounts daily and identify outstanding account receivables
• Investigate historical data for debts and bills and take actions to encourage timely payments
• Process payments, credits, and refunds
• Research and respond to customer inquiries regarding billing-related issues
• Reconcile accounts for billing and cash application and resolve customer credit issues
• Contact customers (via phone and email) with overdue balances and collect payment
• Negotiate payment plans within approved guidelines
• Update account status records and keep up-to-date accurate notes on customer records
• Prepare and present reports on collection activities and progress
• Contact customers with declined credit cards and respond to ACH chargebacks within allotted time from the bank
• Answer incoming phone calls and respond to voicemails in a timely manner
• Respond to internal requests and manage email inboxes daily (personal and group email inboxes)
• Help customers navigate through the cancellation process to settle their contract balance
• Review accounts that have filed for bankruptcy
• Work with a 3rd party collections agency and submit delinquent accounts
• Escalate issues which need additional review
• Other projects and tasks as assigned

Accounts Receivable Specialist

• Process AR and AP transactions accurately and within established timelines
• Reconcile bank accounts, aging reports, and contribution schedules
• Investigate and resolve discrepancies, including unusual or deficit balances
• Maintain accurate member and vendor records within accounting systems
• Prepare ACH forms, invoices, balance transfers, and journal entries
• Develop working knowledge across additional accounting functions
• Support system implementations, upgrades, and data migrations
• Assist with data validation and testing during system transitions
• Identify and implement opportunities to streamline workflows and improve controls
• Generate recurring and ad hoc reports using Excel and other tools
• Respond to internal inquiries related to AR/AP balances and transactions
• Partner with Customer Service, Operations, and Finance teams to resolve issues
• Maintain organized digital records in accordance with internal standards

• Manage and maintain the firm’s daily, weekly, and monthly calendars for all court dates, hearings, depositions, and other critical events.
• Ensure that all deadlines are met by tracking and reminding attorneys and staff of important dates.
• Coordinate scheduling for depositions, arbitrations, mediations, and client meetings.
• Communicate with opposing counsel, co-defendants, vendors and clients to confirm dates, times, and locations of scheduled events.
• Input and track case-related dates in Merus case management software to ensure accurate records.
• Prepare and distribute daily or weekly calendar reports to attorneys and staff, highlighting upcoming events and deadlines.
• Assist in rescheduling depositions and meetings when necessary, ensuring that all parties are notified in a timely manner.

Calendar Clerk

• Own end-to-end project-based billing, including invoice preparation, validation against contracts/SOWs, and timely delivery to customers.
• Navigate and manage customer procurement and payment portals (e.g., Coupa, Ariba, and similar systems) to ensure invoices are submitted correctly and without delay.
• Proactively drive collections efforts — follow up consistently with enterprise customers via email, portals, and calls to resolve outstanding invoices.
• Partner with Sales, Delivery, and Accounting to resolve billing discrepancies, disputes, and contract-related issues quickly.
• Monitor AR aging and take action to reduce DSO and improve cash collections performance.
• Ensure all billing aligns with contract terms, milestones, and project deliverables.
• Support a fast and efficient month-end close, helping achieve a 5-business-day billing/AR close timeline.
• Maintain accurate and up-to-date records in QuickBooks Online (QBO) and other billing systems.
• Reconcile billed revenue to underlying project data and ensure proper association of costs and revenue where applicable.
• Identify and implement process improvements to streamline billing, invoicing, and collections workflows.
• Assist in maintaining documentation and audit support related to billing and AR processes.
• Communicate clearly with internal and external stakeholders to ensure smooth billing and payment cycles.

• Contacts insurance companies for status on outstanding claims
• Processes and follows up on appeals to insurance companies
• Refiles claims as needed
• Works correspondence daily
• Maintains basic proficiency with using spreadsheets
• Audits adjustment requests and completes when appropriate
• Resolves manual tasks assigned to AR for follow up
• Works outstanding accounts receivable from assigned work queues
• Meets productivity standards as set by the department
• Maintains an accuracy rating of 97% or greater on audited accounts
• Maintains strictest confidentiality
• Works to become an SME across multiple workflows and various payers
• Identifies and communicates trends to leadership
• All other duties assigned

Accounts Receivable Representative III

• Keeps track of received data and source documents.
• Prepares and sorts source documents, and identifies and interprets data to be entered.
• Contacts originators of source documents to resolve questions, inconsistencies, or missing data.
• Enters alphabetic, numeric, or symbolic data from source documents into computer following format displayed on screen, and enters necessary codes. Makes necessary corrections to information entered.
• Compiles, sorts, and verifies accuracy of data to be entered.
• Keeps record of work completed.
• Reviews error reports and enters corrections into computer.
• Transmits entered information into database. Files or routes source documents after entry.

Data Center Calendar Clerk

• Accounts Receivable & Invoicing — own end-to-end accounts receivable, including sending invoices to payors (nonprofits and government agencies) and following up on outstanding payments.
• Account Reconciliation — perform regular reconciliation across all accounts to ensure financial records are accurate and audit-ready.
• Bookkeeping & QuickBooks Management — maintain clean, organized records in QuickBooks Online and support accounts payable and expense management with assistance from our bookkeeper.
• Financial Tracking & Reporting — assist with budgeting, financial tracking, and management reporting to support leadership decision-making.
• Process Improvement — streamline core financial and operations processes and tools to support a scaling organization.
• Office & HR Operations Support — support remote office management, asset management, basic legal tasks (e.g., business insurance, mail), and HR processes in partnership with our PEO providers.

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