Customer Success Manager
Crayon
Salary
💰 CA$60,000 - CA$70,000 per year
Job Level
Mid-LevelSenior
About the role
- Attainment of monthly new pipeline growth goals in the form of Zymewire-initiated outreach to new prospects
- Attainment of monthly new logo MRR (Monthly Recurring Revenue) targets for closed business, from either inbound or an outbound account list owned by you
- Moving sales opportunities through the sales pipeline through to a close
- Collaborating with our Customer Success team to ensure a smooth transition of the customer relationship and maximum success of any implementations
- Keeping an eye out for new companies to add to our target lists
- Hunting for new access routes into prospect companies
- Initiating cold outreach to viable prospects through whichever methods you deem to be most effective
- Providing feedback to the product team about what features you feel will lead to increased revenue and improved user retention
- Working with trial accounts to ensure a smooth and fruitful trial/pilot period with the software
- Maintaining internal records and continually suggesting improvements to any administrative aspects of the sales organization
- Stepping in as a team player elsewhere in the company to apply your customer savviness where it is needed
- Helping develop scripts and messaging that facilitates expansion of our overall sales organization
Requirements
- Experience in complex sales at mid-market or enterprise level
- Experience collaborating with Marketing and general understand of marketing tactics and strategy
- Evidence of consistently achieving or exceeding quota
- Instances where you’ve acquired new knowledge quickly
- General knowledge of SaaS companies, biotech/pharma industries and/or medical devices
- Excellent communicator via email, phone, video conferencing and in-person interactions
- Passionate about building relationships
- Life-long learner who prioritizes learning and development
- Strategic thinker who loves solving puzzles
- Deeply inquisitive, optimistic, and detail-oriented
- In your cover letter include the word located at these coordinates 43.63612711640289, -79.44091416807237
