Scaled Customer Success Manager
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Customer Success Manager
Getty Images
full-time
Posted on:
Location: California, District of Columbia, Illinois, New York • 🇺🇸 United States
Visit company websiteSalary
💰 $30 - $45 per hour
Job Level
Mid-LevelSenior
About the role
- Renewing Contracts in lower volume but largest spend band and most complex agreements
- Meet or exceed revenue sales quotas
- Execute the renewal process: discovery conversations, consultative solution selling, renewal negotiations and closures
- Negotiate contract terms that balance client needs and Getty Images revenue/efficiency goals
- Collaborate with product specialists and supporting departments to structure and execute renewal contracts
- Cultivate enterprise-level relationships with C-level contacts and develop internal advocates
- Provide client support: user set ups, pricing quotes, research and general inquiry support
- Manage onboarding and conduct mid-year reviews
- Provide proactive client support throughout subscription term and update clients on trends, new products and website enhancements
- Proactively hunt within account base for new contacts, teams, divisions or companies
- Use Salesforce to track opportunities, meetings, client proposals, and client profiles
- Attend one quarterly client in-person meeting or industry event
Requirements
- 5+ years of experience working with contracts of largest spend value and complexity
- Experience consistently meeting or exceeding sales targets
- Experience with enterprise/solution selling
- Aptitude to grow and lock in revenue of client base of assigned accounts
- Aptitude to sell and upsell, increasing customer retention and underpenetrated accounts
- Ability to grow number of users/contacts and build rapport to understand business direction and short/medium term needs
- Experience developing accounts and finding opportunities to grow accounts within a sector
- Experience presenting to larger groups in-person or via Zoom
- Experience in conducting training or coaching for entry level positions
- Strategic account planning experience
- Negotiates contract terms that meet clients’ needs yet maximize efficiencies and revenue streams
- Works closely with product specialists and supporting departments in structuring and executing renewal contracts
- Cultivate relationships at enterprise level with C-level contacts and develop internal advocates
- Proactive hunting within account base using internal referrals, LinkedIn, and online research
- Experience using Salesforce for tracking opportunities, meetings, client proposals, client profiles
