Getty Images

Human Resources

• Understand the business and employee benefit needs (across various regions) to help drive benefit plan delivery improvements and employee engagement.
• Own and constantly look for opportunities to streamline benefits administration processes.
• Partner with third-party vendors to optimize service delivery and resolve operational issues.
• Monitor plan usage, trends, and employee/vendor issues, recommending improvements as needed.
• Own and manage employee inquiries related to claims, eligibility, life events, etc. through full resolution and gather feedback to inform/recommend ongoing improvements.
• Collaborate with team members to maintain accurate benefits communications and support open enrollment material development and delivery.
• Partner with Human Resources teams to ensure accurate benefit deductions and reporting, including disability pay and country specific leave processes with attention to continuous process and policy improvement.
• Execute, or support, multiple administrative compliance activities including internal and external audits, open enrollments and benefit plan renewal activities including determining participant eligibility.
• Help to ensure on an ongoing basis all HR Systems benefits configurations are up to date to meet enrollment specifications and vendor data requirements, including all aspects of open enrollment.
• Produce reports for, and process invoices to ensure budget and contractual requirements are met.
• Assist in other various projects across the whole Human Resources function.

Global Benefits Specialist

Customer Support

• Monitor AI-grounded chatbot and AI agent interactions and performance metrics
• Support maintenance of content owned by the Customer Service Operations team
• Track, manage, and publish Customer Service content
• Provide assistance in testing Salesforce workflows, tools, and enhancements
• Assist in evaluating AI-driven solutions and automation
• Provide assistance in drafting, reviewing, and publishing internal communications
• Identify training needs and gaps for the Customer Service team
• Assist in the go-to-market cross-functional planning

Customer Service Operations Associate

Digital Marketing

• Serve as the market owner for your assigned countries (understanding performance drivers, competitive pressure, and customer behavior)
• Own the paid digital strategy and execution across paid channels for your markets (with a core focus on Paid Search)
• Build, implement, and optimize search campaigns (including bidding strategies, audience layering, creative and asset testing, and measurement frameworks) in an increasingly automated environment
• Monitor and manage daily, monthly, and quarterly spend and performance, proactively optimizing to hit volume and efficiency targets
• Maintain clear reporting cadences, identifying key insights and partnering with teams across the business to address opportunities or performance shifts
• Develop and run tests and pilot programs across paid channels (including structured A/B tests, creative and asset experimentation, and measurement improvements)
• Produce weekly, monthly, and quarterly reporting, forecasting, and performance narratives for leadership across Marketing, Product, and other teams
• Contribute to global initiatives by sharing insights, competitive observations, best practices, and learnings from your markets with channel owners and cross-functional partners

Digital Marketing Manager

Account Executive

• Develops new business revenue streams.
• Leverages industry experience and proven hunting skills to build new customer relationships and develop valuable revenue opportunities.
• Focuses on opportunities with significant long term potential.
• Explores and develops new business opportunities from (but not limited to) marketing lead generation, self-generation, networking, etc.
• Identifies opportunities for solution selling the portfolio of products and services to existing, high potential accounts.
• Develops sales approaches and solutions which lead to increased penetration and share of market.
• Travels to onsite client meetings.
• Interacts directly with clients through sales presentations and meeting, phone sales, teleconference presentations and client briefings at trade shows, sponsor presentations and industry events.
• Identifies and communicates the value proposition for key strategic accounts and manages the customer effectively through the sales cycle.
• Works in collaboration with sales partners and colleagues in other segments/departments to define and execute global account strategies and analysis where appropriate.
• Uses CRM diligently to track account opportunities and pipeline; follows up on customer service issues as appropriate; fulfills management reporting requirements; mentors other sales employees

Field Sales Executive

Sales

• Provide comprehensive support to customers and sales representatives
• Be the first point of contact for customers post-sale
• Engage in discovery activities for customer needs
• Process, code, and manage invoices and agreements
• Use CRM software to track interactions
• Provide paperwork and admin support to the sales team
• Help customers coordinate event coverage bookings
• Pitch in wherever needed to support the team

Sales Team Assistant, French Speaking

• Providing exceptional service to inbound customer inquiries
• Responsible for sales of inbound accounts through inbound communication channels
• Handle all aspects of sales & service, including price quotations, product and licensing information, solicitation, negotiation, and problem resolution
• Collaborate with the sales team by providing administrative assistance and general support
• Use various computer systems to enter and track invoices as well as customer and sales data

Customer Service Associate – French Speaker

Account Manager

• Serve as the main point of contact for strategic clients across the Broadcast, Digital, Film/TV Studio, and Production industries, ensuring a high level of engagement and satisfaction, preparing customer meetings and delivering timely follow-ups.
• Partner with KAEs & FSEs to identify and implement strategic growth opportunities and develop robust account plans.
• Drive consumption of committed deals through onboarding, regular check-ins, and new user expansion initiatives.
• Analyze content gaps within existing deals to mitigate revenue loss and enhance client engagement.
• Develop expertise in end-to-end content production workflows, providing guidance on API integrations, DAM requirements, and plugins to improve deal retention and workflow efficiency.
• Take ownership of pre-production work, including compiling detailed briefs, collaborating with the editorial team, communicating requirements to partners and clients, and overseeing the successful project delivery.
• Identify customer insights from daily interactions to advise KAEs on new development opportunities, including Brand studio and film work, Live Event Assignments, potential to add new and additional content collections to existing agreements.
• Prepare thoroughly for customer meetings and tailor discussions effectively. Ensure timely follow-up on meeting action items to maintain momentum and demonstrate commitment to client success.
• Support contract renewals, ensuring seamless negotiations and deal execution.
• Oversee project-level discovery, quotes, and negotiations for ALC and new committed deals, delegating tasks to Customer Support Associates (CSAs) where appropriate.
• Develop strong internal relationships to collaborate on delivering effective client solutions, particularly regarding specific asset needs. The KAM is an integral part of the broader Getty Images team, not only building strong relationships but also using internal networks to foster collaboration, streamline processes, and drive enhanced business outcomes.
• Serve as a role model for other KAMs, demonstrating best practices in networking, cross-team collaboration, and strategic thinking to support the team’s vision and goals.
• Lead complex conversations with professionalism and strategic intent.
• Ensure Salesforce is consistently updated with all activity, commercial progress, and key developments to maintain accurate records and support strategic decision-making.
• Uphold a strong Obligation to Care, ensuring clients receive the highest standard of service and support.