Team Lead, Customer Success
Vidyard
Customer Success Manager
Crayon
full-time
Posted on:
Location: Massachusetts • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Crayon seeks a Customer Success Manager to help customers succeed with competitive intelligence programs
- Primary responsibility: take customers' programs from zero to one and/or from one to 100
- Build and enhance customer relationships, ensure satisfaction, and drive product adoption and customer value
- Own customer outcomes that support renewals and expansion
Requirements
- Responsible for enabling and managing customer accounts; build strong relationships, drive deep product adoption, and guide customers toward goals
- Proactively engage with customers to understand changes to needs, goals, and challenges and help drive organizational impact with their Compete program
- Grow adoption of Crayon across different teams and departments within an account
- Gather product feedback and recommendations from customers and help incorporate into strategies
- Own a book of business and ensure customer outcomes that facilitate renewals
- Work closely with customers to understand needs and articulate product value
- Customer Service Mindset; energized by delivering exceptional customer experiences
- Get Stuff Done: highly motivated, detail-oriented, embraces hard work
- Great Communication & executive presence; comfortable engaging executives
- High Wattage: embrace learning, new skills, and technology
- Team Player with high emotional intelligence
- Relevant experience in Customer Success, Onboarding/Implementation, and/or Account Management
- Likely 3+ years owning a book of business and driving sales, renewals, and adoption for a B2B SaaS company
