Crayon

Customer Success Manager

Crayon

full-time

Posted on:

Origin:  • 🇺🇸 United States • Massachusetts

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Job Level

Mid-LevelSenior

About the role

  • Crayon seeks a Customer Success Manager to help customers succeed with competitive intelligence programs
  • Primary responsibility: take customers' programs from zero to one and/or from one to 100
  • Build and enhance customer relationships, ensure satisfaction, and drive product adoption and customer value
  • Own customer outcomes that support renewals and expansion

Requirements

  • Responsible for enabling and managing customer accounts; build strong relationships, drive deep product adoption, and guide customers toward goals
  • Proactively engage with customers to understand changes to needs, goals, and challenges and help drive organizational impact with their Compete program
  • Grow adoption of Crayon across different teams and departments within an account
  • Gather product feedback and recommendations from customers and help incorporate into strategies
  • Own a book of business and ensure customer outcomes that facilitate renewals
  • Work closely with customers to understand needs and articulate product value
  • Customer Service Mindset; energized by delivering exceptional customer experiences
  • Get Stuff Done: highly motivated, detail-oriented, embraces hard work
  • Great Communication & executive presence; comfortable engaging executives
  • High Wattage: embrace learning, new skills, and technology
  • Team Player with high emotional intelligence
  • Relevant experience in Customer Success, Onboarding/Implementation, and/or Account Management
  • Likely 3+ years owning a book of business and driving sales, renewals, and adoption for a B2B SaaS company