Catena

(Latin America) Account Manager / Customer Success Representative A040

Catena

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

VoIP

About the role

  • Job Type: Full-time (40 hours/week)
  • Salary Range: based on experience, with performance-based bonuses.
  • Work Schedule: Monday to Friday, ideally 9:00 AM – 6:00 PM EST
  • Locations: Remote — candidates must be in EST or have 4+ hours overlap
  • About Pearl Talent: Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.
  • Hear why we exist, what we believe in, and who we’re building for: Watch here
  • Why Work with Us? We’re not just another recruiting firm—we focus on placing candidates with exceptional US and EU founders who prioritize the long-term success of their team members.
  • About the Company: The company is a fast-growing, design-driven startup at the intersection of social commerce and mobile tech. Backed by strong early traction, they empower creators to express their personal style through a visually rich, community-first experience. The team moves fast, values clean design and code, and gives every collaborator a visible impact on product direction.
  • Role Overview: We’re seeking a Latin America-based high-performing Account Manager / Customer Success Representative to scale the vendor experience and build white-glove relationships with clients. This role is instrumental in owning post-sale success, ensuring long-term client happiness, and identifying growth and referral opportunities across an expanding network of clients and connectors.
  • Key Responsibilities: Own and manage post-sale relationships with 20–30 vendor accounts; Build detailed onboarding plans, SOPs, and CRM documentation (HubSpot, Notion, etc.); Conduct structured onboarding and re-onboarding processes that feel personalized and elite; Capture and maintain detailed vendor insights—understanding their needs, tone, and preferences; Act as the internal voice of the vendor, surfacing feedback and performance blockers to product and connector teams; Run regular check-ins, collect NPS, initiate feedback loops, and subtly request referrals; Ensure vendors receive immediate value through prompt matching with active connectors; Track all account data, performance metrics, and interaction notes in HubSpot and internal dashboards; Assist with referral generation or upsell motions as appropriate; Support events and community initiatives (e.g., founder dinners, intro strategy planning); Collaborate with Connector Success teammates to align vendors with ideal connector profiles

Requirements

  • Flawless written and verbal English
  • Familiarity with HubSpot
  • Strong multitasking skills—capable of managing 20–30 relationships concurrently
  • Extreme attention to detail, particularly with CRM data, call notes, and context tracking
  • Polished, warm, and professionally presentable for a client-facing role
  • Highly organized, self-managing, and emotionally intelligent
  • Background in B2B customer success, partnerships, or account management
  • Experience supporting startups, SaaS platforms, or relationship-driven tech businesses
  • Exposure to the startup community, founder ecosystem, or high-end networking circles
  • Familiarity with OpenPhone or similar VoIP tools
  • Passion for human-centric products or services
  • Experience working in remote, asynchronous, fast-moving environments